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NGA Latin American Payroll Delivery

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Run your payroll across the entire Latin American & Caribbean region, all from one application integrated with your HRIS.

NGA LatAm Payroll - part of our NGA Global Payroll offering, is an end-to-end payroll outsourcing solution for both in-country and across like countries in the Latin American and Caribbean region, combining in-country payroll expertise with market-leading HR technology and consolidated reporting.

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NGA Latin American Payroll Delivery

  1. 1. NGA Human Resources confidential. All rights reserved. NGA LatAm Payroll Delivering Excellence in Multi-Country Payroll in 33 countries in Latin America & the Caribbean
  2. 2. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 2 1. NGA Introduction 2. Emerging BPO Opportunities & Challenges in LatAm 3. NGA LatAm Payroll 4. LatAm & Caribbean Service Delivery Network 5. The NGA Value in Latin America 6. NGA LatAm companies
  3. 3. NGA Human Resources confidential. All rights reserved. NGA by the Numbers 3 8m+employees served on NGA- installed HR systems 150+ Working with 8,200employees in 35 countries 1,000+HR system implementations 452m £FY2015 revenue | 640m USD 145 Providing HR & Payroll services in 8 HCM platforms which NGA can deliver HR services on 25+ 1 out of 5 of Fortune 500 companies countries languages supported in our HR service centers HR BPO & BPaaS clients 1969 In the business of HR & payroll since
  4. 4. NGA Human Resources confidential. All rights reserved. Let’s Make HR Work Better We combine deep process expertise in HR & payroll with a strong track record across multiple HR systems & platforms. You’ll be in full control of data and have visibility across HR & payroll through integration, automation and analytics. You’ll have ensured compliance, streamlined HR processes and minimized administrative burden. We work in close partnership with you, wherever you are, building on local expertise and global presence. Control and understand your HR & payroll data Master compliance locally & globally Best-in-class cost of ownership We help you solve your business challenges through HR & payroll. Implement and maintain HR & payroll platforms Managed Payroll Services Employee-centric HR Services Your business drivers will be fully achieved by NGA’s HR & payroll services.
  5. 5. NGA Human Resources confidential. All rights reserved. 5 What the Industry Is Saying about NGA HR 2016 SAP Application Development Partner of the Year Finalist 2015, 2016 Top 10 Outsourcing Service Provider Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance award for NGA’s work with Solvay “Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013, 2014, 2015 “A Leader in Payroll BPO” Leadership position in the Payroll BPO Services Magic Quadrant, 2012-2015 “Market Leader” Multi-Country Payroll Outsourcing & Multi- Process HR Outsourcing, 2012, 2015, 2016 “Leading the HRO Winners’ Circle” HfS Blueprint Report, 2014 SuccessFactors Services Winners’ Circle HfS Blueprint Report, 2016
  6. 6. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 6 1. NGA Introduction 2. Emerging BPO Opportunities & Challenges in LatAm 3. NGA LatAm Payroll 4. LatAm & Caribbean Service Delivery Network 5. The NGA Value in Latin America 6. NGA LatAm companies
  7. 7. Copyright NGA Human Resources. All rights reserved. Growth dynamics in the LatAm market • Latin America grew to 9% of the global HR service delivery market, with Argentina and Mexico being the mature delivery locations (~ Everest Group, 2016) • BPO market in LatAm grew by 5% in years, driven by growth in HR, industry-specific, and analytics services (~ Everest Group, 2016) • High expectations of future investments in Argentina building on macro-economic prospects • Buenos Aires and San Jose leading locations for bilingual BPO work (English and Spanish) to support growing staffing resource needs • Global rollout of Workday, SuccessFactors and other HR SaaS system in LatAm countries 7 Emerging BPO Opportunities
  8. 8. NGA Human Resources confidential. All rights reserved. LatAm Payroll Challenges 8 • Lack of harmonization across disparate payroll systems • Argentina & Colombia salary calculations • Adherence to country-specific data privacy & security laws • Complex Benefits packages, payslip requirements • Company- specific labor agreements • Power of unions in negotiating labor agreements • Multiple cultures & socio-cultural differences make regional project work & service delivery complex • Resistance to outsourcing & offshoring from unions • Complex benefit packages • Legislation in local official language • Undefined disaster recovery or continuity plan • Difficult to retrieve crucial payroll data • Standard service support for varied employee populations • High expectation for growth & expansion • High level of paper-based payroll processes & reporting • Employment law and tax policy • Frequency of legal changes • Issues of individual country compliance Payroll Policy & Processing Union involvement & CLAs* Culture & Language Resources Local regulations *CLA: Collective Labor Agreement
  9. 9. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 9 1. NGA Introduction 2. Emerging BPO Opportunities & Challenges in LatAm 3. NGA LatAm Payroll Offering 4. LatAm & Caribbean Service Delivery Network 5. The NGA Value in Latin America 6. NGA LatAm companies
  10. 10. NGA Human Resources confidential. All rights reserved. NGA LatAm Payroll Offering “NGA LatAm Payroll - part of our NGA Global Payroll offering, is an end-to-end payroll outsourcing solution for both in-country and across like countries in the Latin American and Caribbean region, combining in-country payroll expertise with market-leading HR technology and consolidated reporting.” 10 • Run your payroll across the entire Latin American & Caribbean region, all from one application integrated with your HRIS • Outsource your payroll processing to NGA, so you can focus on strategic HR matters. • Easily connect NGA’s payroll network with one of the certified global HRIS platforms • Manage your HR & payroll data centrally and easily access regional payroll reports thanks to the Payroll Exchange • Communication with NGA SMEs through the integrated case management tool
  11. 11. NGA Human Resources confidential. All rights reserved. 11 Run your Payroll across the Latin American region Document & Knowledge Management Organizational and global employee master data Global pay results & pay slip Global data localized + time & country payroll specific data Payroll Calendar, Results and Legal Reporting World-Class Service Center Management NGA HR Portal | myHRW Certified HRIS connectors & packaged integration Payroll across all countries in the Latin American & Caribbean region Enterprise & Employee Store Client benefits • Improved productivity & employee & NGA SME collaboration through integrated case management • Improved data quality through a single central repository, providing in-depth insight in global payroll and workforce data • Clear oversight of people costs, turnover, regional differences through analytics • Certified in-country payroll experts ensuring legal compliance at every level • 100% employee access, uniform employee experience Payroll Exchange Management and monitoring of integration, data and payroll services NGA Payroll Engines | 3rd party software (operated by NGA) | 3rd party service partners
  12. 12. NGA Human Resources confidential. All rights reserved. Payroll Exchange Connects, Completes, Controls 12 “Payroll Exchange is at the heart of NGA’s Global Payroll offering. It enables organizations to seamlessly connect NGA’s payroll delivery capabilities in all 33 countries in LatAm to best-of breed HR systems, in order to benefit from globally compliant payroll outsourcing services.” Payroll control • Secure timeliness of your data • Gives detailed insights on each payroll your are running around the globe • Central repository for all local legal payroll reports and files End-to-end integration • Connects your HR platform to NGA’s global payroll • Handles any additional data flow into your payroll (e.g. Time) • Feeds back information into your HR platform like online pay-slip Complete your data • Manages completeness of your payroll data on top of existing HR data • Supports client or NGA run HR Shared Service Centers • Fully localized for 145 NGA payroll countries Global oversight • Deep insights on payroll related output from all your countries in one go • Extract possibilities to feed your reporting tools with your payroll data
  13. 13. NGA Human Resources confidential. All rights reserved. What payroll delivery option are you looking for? Payroll Data Entry Voice support NGA Client Client Client HR data entry NGA Client Client Client Payroll data entry NGA NGA Client Client Post-payroll NGA NGA NGA Client Payroll processing NGA NGA NGA NGA Payroll engine NGA NGA NGA NGA Service Center & Expert Support, HR Processing, Data Entry Expert (SME) Support, Complex Payroll Processing, Corrective Data Entry Payroll Calculation, Application Maintenance & Hosting Comprehensive Payroll & HR Services Managed Payroll & Data Services Managed Payroll Services Payroll Processing Services BPO BPO BPO
  14. 14. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 14 1. NGA Introduction 2. Emerging BPO Opportunities & Challenges in LatAm 3. NGA LatAm Payroll 4. LatAm & Caribbean Service Delivery Network 5. The NGA Value in Latin America 6. NGA LatAm companies
  15. 15. NGA Human Resources confidential. All rights reserved. 15 LatAm & Caribbean Service Delivery Network • Service delivery centers  Mexico City (local)  Sao Paulo (local)  Buenos Aires (regional) • HR & Payroll services  All countries in Latin American and Caribbean region • Service capability in LatAm  NGA Payroll Engine: Argentina, Brazil, Mexico, Colombia  Software partner: Uruguay, Paraguay, Bolivia, Peru, Chile, Ecuador, Venezuela, El Salvador, Costa Rica, Honduras  Service partner: all LatAm countries • Language capabilities in  English  Spanish  Portuguese  French • Any currency NGA LatAm footprint • 560+ NGA employees in region • 220 clients serviced in region • 340,000 client employees serviced in region • Over 1,400,000 payslips processed annually NGA Payroll engine NGA Software partner NGA Service partner
  16. 16. NGA Human Resources confidential. All rights reserved. Buenos Aires Service Center: Our Regional Hub BUENOS AIRES, AR 200 employees Key facts & figures Employees 200 Office size 2,930 m² Founded in 2005 Languages English; Spanish; Portuguese Buenos Aires – Leader for Bilingual BPS Work (~ Everest Group, 2016) Expertise Services in scope • HR Operations – Tier 1 • HR Operations – Tier 2 • HR Operations – Tier 3 • Application Maintenance Services • Systems Integration & Onboarding • Infrastructure Services Organization HR processes Regional Compliance Regional delivery capability Payroll, Benefits, HR Admins, Service Center, AMO, Onboarding, ISO Information Security Management System SOC1, Sarbanes – Oxley, NGA Internal Guidelines. All countries in LatAm
  17. 17. NGA Human Resources confidential. All rights reserved. Mexico City Service Center: Our Local Hub Mexico City Key facts & figures Employees 10 Office size 52 m² Founded in 1999 Languages English; Spanish Expertise Services in scope • HR Operations – Tier 2 • HR Operations – Tier 3 HR processes Payroll, Benefits, HR Admins 10 employees 17
  18. 18. NGA Human Resources confidential. All rights reserved. Sao Paulo Service Center: Our Local Hub 80 employees Key facts & figures Employees 80 Office size 718 m² Founded in 1999 Languages English; Spanish; Portuguese; French Expertise Services in scope • HR Operations – Tier 2 • HR Operations – Tier 3 • Application Maintenance Services HR processes Payroll, Benefits, HR Admins, AMO Sao Paulo 18
  19. 19. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 19 1. NGA Introduction 2. Emerging BPO Opportunities & Challenges in LatAm 3. NGA LatAm Payroll 4. LatAm & Caribbean Service Delivery Network 5. The NGA Value in Latin America 6. NGA LatAm companies
  20. 20. NGA Human Resources confidential. All rights reserved. 1,400,000 pay-slips annually The NGA Value in Latin America 20 • Partnership with SAP – SuccessFactors VAR for Latin American market • First to implement Employee Central payroll in Argentina • Regional HRO and AMO Teams • NGA Presence in region for over 15 years • Grupo Mirgor & NGA HR 2nd place for best Innovation ASUG SAP Project 2015 560+employees 220 clients serviced in region & 340,000 employees Bilingual BPS  English  Spanish  Portuguese  French HR & Payroll services Any currency Over Across all countries in Latin American and Caribbean region
  21. 21. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 21 1. NGA Introduction 2. Emerging BPO Opportunities & Challenges in LatAm 3. NGA LatAm Payroll 4. LatAm & Caribbean Service Delivery Network 5. The NGA Value in Latin America 6. NGA LatAm companies
  22. 22. NGA Human Resources confidential. All rights reserved. Challenges • Definition of a new process and system HR strategy • euHReka implementation and maintenance • Managed payroll services outsourcing 5 year contract Solution • Execution of cost-efficient payroll in compliance with local regulations • A service and technology platform that enables scalability • Cost reduction, increased cost/benefit control • Ability for HR to focus on high-value- added processes Results DirectTV needed to: • Transform the payroll organization to keep pace with the adoption of world- class processes and technology • Reduce HR admin costs • Enable globally standard HR processes with consistent data, in line with market best practices • Improve quality of reporting activities • In-depth expertise in HR • euHReka platform based on SAP HCM aligned with IT corporate definitions • Proven references Why NGAIn Brief Solution: euHReka Service scope: Managed Payroll Process scope: Core HR, payroll Employees: 5,600 Country: Argentina Languages: Spanish Company Profile Industry: Entertainment Clients: 14.5 million in LatAm Presence: US & LatAm Website: www.directv.com Broadcasting Payroll Excellence
  23. 23. NGA Human Resources confidential. All rights reserved. Challenges • Implementation of full Cloud technology solution based on SAP Cloud HANA, integrated with Success Factors Talent Management • Redefinition of all HR processes to support the new HRIS landscape Solution • A truly integrated HRIS solution that leverages best-in-class technology • High data quality with better HR processes and improved ability to access information • A new platform that allows change according the shifts in the business Results Grupo Mirgor needed to: • Replace highly obsolete legacy systems with a cloud solution • Change the manual HR processes and deploy SFSF Talent Management • Implement strong change management & communication activities • Have a reliable payroll platform • Unique service offering combining technology and in-depth HR knowledge • Demonstrated credibility, experience and customer references Why NGA In Brief HRIS: SAP HCM & SuccessFactors Service scope: HR consulting Process scope: Core HR, payroll Employees: 2,000 Country: Argentina Languages: Spanish Company Profile Industry: manufacturing HQ: Argentina Website: www.mirgor.com.ar Crafting the foundations of HR
  24. 24. NGA Human Resources confidential. All rights reserved. Challenges • Managed payroll for Argentina with the ability to scale for remainder of MercadoLibre’s countries • Creation of a common working methodology using standardized procedures and templates • Based on SAP HRIS Solution • Standardization and harmonization of HR processes • A single point of contact for service invoicing • Ability to scale to additional countries in the future Results MercadoLibre needed to: • Standardize payroll processes at a regional level, using a common platform (SAP standalone) and a single provider with experience and a regional presence • Ensure the payroll process was managed by a reliable, proven partner • Redirect HR’s focus to true value- added processes such as talent management • Regional presence • Ability to be the single partner for HR outsourcing services • Proven references • SAP HCM knowledge Why NGA In Brief HRIS: SAP HCM Service scope: Managed Payroll Process scope: Payroll Employees: 1,500 Countries: Argentina, Colombia, Venezuela, Uruguay, Brazil Language: Spanish & Portuguese Company Profile Industry: retail Presence: Argentina HQ: Argentina Website: www.mercadolibre.com Enabling HR Excellence across Latin America
  25. 25. NGA Human Resources confidential. All rights reserved. Challenges • Implementation of euHReka and NGA Global Payroll • Integration with existing core HR solution based on SAP in EU and LatAm regions • Outsourcing of payroll services for more than 11,500 employees in LatAm and EU, to enable Baker Hughes to focus on strategic HR management • Global Payroll in 4 countries (BDO as NGA’s partner) Solution • Fully integrated HR data & processes across the globe • Flexible and easily configurable payroll solution • Increased standardization and harmonization of HR processes • Simplified management of in-country payroll providers Results • Unstructured network of HR data systems • Awareness of the need to consolidate payroll outsourcing with a single vendor in order to increase efficiencies • Difficulty in harmonizing payroll outsourcing requirements • Need to free up time to focus on more strategic HR tasks • Development of mutual trust and collaboration between the two partners • Demonstrated credibility and knowledge of payroll requirements and solutions • Flexibility of NGA’s solution to meet current and future requirements • Strength of euHReka platform Why NGA In Brief HRIS: euHReka HR services: Global payroll outsourcing Process scope: Core HR, payroll Employees: 11,500 Countries: 14 Languages: English Company Profile Industry: Energy Presence: 90 countries 2012 net sales: $12 billion USD Employees: 50,000 HQ: Houston, TX, US Website: www.bakerhughes.com Increasing efficiency by harmonizing payroll
  26. 26. NGA Human Resources confidential. All rights reserved. Challenges • Implementation of SAP HCM to manage HR administration in LatAm, North Africa & Iberia • Outsourcing of payroll to shared service centers for their workforce of 27,000 employees Solution • Execution of cost-efficient payroll every month, in compliance with local regulations • Increased ability to focus on strategic HR decisions in order to contribute to the company’s objectives • Unified HR & payroll platform in all countries in scope Results • Global presence resulting in a diversified network of HR solutions • Time-consuming efforts for basic HR functions • No available resources and/or time for more strategic HR activities • International presence • Proven SAP HCM expertise • Combination of integration and outsourcing offering • HR focus • Recommendations from SAP Why NGA Fueling a uniform global HR platform In Brief HRIS: SAP Service scope: Payroll outsourcing Process scope: Core HR, payroll Employees: 27,000 Countries: Iberia, North Africa & LatAm Company Profile Industry: Energy Presence: 29 countries Employees: 27,000 HQ: Madrid, Spain Website: www.repsol.com
  27. 27. NGA Human Resources confidential. All rights reserved. Challenges • Implementation of SAP HCM in Iberian region and Latin America, including the following processes: personnel administration, payroll, benefits, performance management, ESS • Application maintenance services in Spain, Italy, Morocco, Argentina, Brazil, Mexico and Colombia • Payroll outsourcing services in Spain Solution • Globally compliant and streamlined HR processes and HRIS to support future growth • Increased HR efficiency and reduced costs • Ability to focus on strategic HR management by outsourcing application maintenance and payroll Results • Strategic focus on making area-based investments to continue growing in key markets and businesses, while maintaining a solid financial structure • Focus on increasing HR efficiency and talent management, which provides a sustainable competitive advantage for growth • Need to standardize HR processes at the global level • Long-term strategic partnership • Strong SAP HCM expertise • In-depth payroll expertise • Global presence • One single partner for HR Consulting, application maintenance and HR outsourcing services Why NGA Focusing on HR efficiency to support growth In Brief HRIS: SAP Service scope: Application maintenance, payroll outsourcing Process scope: Core HR, payroll, benefits, performance management, ESS Employees: 16,000 Countries: Iberian Region, LatAm Company Profile Industry: Energy Presence: 25 countries Employees: 16,000 HQ: Spain Website: www.gasnaturalfenosa.com
  28. 28. NGA Human Resources confidential. All rights reserved. Challenges • euHReka as a common payroll system for the various legal entities in scope (Fiat Auto, FSA, Iveco, Chrysler, NHC, Comau) • Application maintenance • Integration with SAP HR Solution • Improved performance and a more robust payroll solution • A unified technology platform (euHReka integrated with SAP HCM) • The ability to move expenditure to Opex Results Fiat needed to: • Deploy payroll management processes and leverage world-class technology • Drive innovation and establish best-in- class HR services • Integrate the local payroll solution with the SAP HR corporate system • Global provider with local expertise • Demonstrated credibility and knowledge of payroll requirements and solutions Why NGA In Brief Solution: euHReka Service scope: HR & payroll outsourcing Process scope: Core HR, payroll Employees: 6,500 Duration: 7 years Country: Argentina Delivery location: Buenos Aires Language: Spanish Company Profile Industry: Automotive manufacturing HQ: Italy Website: www.fiat.com Supporting a global leader regionally
  29. 29. NGA Human Resources confidential. All rights reserved. Challenges • Definition of a new process and systems HR strategy • Implementation and maintenance of a global HRIS in 34 countries • Hybrid model – services provided on Pirelli SAP premises, euHReka system and legacy systems via partnering • Creation of a common methodology, enabling consultants to deliver excellence Solution • Increased capability for HR reporting and simulation/what-if on business impact • Shift in customer experience improving both usability and intuitiveness for employees, managers and HR • Cost reduction, increased cost/benefit control • Ability for HR to focus on high-value- added processes Results Pirelli needed to: • Transform their entire HR organization, leveraging the adoption of a new HR information system • Reduce HR admin costs • Enable globally standard HR processes with consistent data, in line with market best practices • Increase and improve governance of people management processes • Improve quality of reporting activities • Common understanding of the Global HR BPO Transformation program • Understanding of customer needs • In-depth expertise in HR • Capability to provide great flexibility in service delivery model • Proven references Why NGA In Brief HRIS: SAP & euHReka Service scope: HR consulting Process scope: Core HR, payroll Employees: 30,000 Countries: 34 Languages: 9 Company Profile Industry: Automotive manufacturing Presence: 160 countries 2012 revenues: € 6.07 billion Employees: 37,000 HQ: Italy Website: www.pirelli.com Standardizing HR processes at the global level
  30. 30. NGA Human Resources confidential. All rights reserved. Challenges • Standardized services and processes to drive world-class processes • Deployment of euHReka: easy to access (cloud) & simple to use • Available to all employees in all countries – in 29 languages • All transactions available through self service • Cloud-based with minimal effort to deploy • Change management services Solution • Uniform HR systems landscape • Increased efficiency: 900 systems reduced to 1 global system • euHReka global rollout less costly compared to complementing and upgrading the partially installed PeopleSoft system • Change management utilized in addition to other transition services Results • Need for cultural and behavioral change to cope with changing environment • Management of 45K employees in 100+ countries • Replacement of PeopleSoft (partial rollout) • Patchwork of 900 HR applications • Requirement for HR cost improvement • Need for innovation and best-in-class HR services • Multi-tenant cloud-based HRO solution • Positive user experience • Multilingual capability, balance between global and local expertise • Integrated payroll expertise • Strong references & proof of delivery • Collaborative working relationship among SAP-NGA-AZ Why NGA In Brief HRIS: euHReka HR services: HR outsourcing, payroll outsourcing Process scope: Core HR, payroll Employees: 45,000 Countries: 106 Languages: 29 Company Profile Industry: Pharmaceuticals Presence: 104 countries 2007 turnover: $30 billion USD Employees: 45,000 HQ: Wilmington, DE, US Website: www.astrazeneca.com Pushing the boundaries of global HR
  31. 31. NGA Human Resources confidential. All rights reserved. One - the magic number of NGA LatAm Payroll Contract No more administrative hassle to discuss conditions and SLA on local level. NGA has uniform agreements with in-country experts Invoice You will receive one regional or local invoice for paying your multi or single-country workforces instead of dealing with local accounting issues Contact person Centralized management to steer your payroll regionally and to streamline the delivery Statement of Service (SoS) Standardized and uniform services across the different countries represented into a single Service Level Agreement Standardized processes Regionally defined interface and way of working One way to integrate with your global or regional HR system 31 Value proposition
  32. 32. NGA Human Resources confidential. All rights reserved. Why NGA? 32 We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services. In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization. Making HR Work — Better
  33. 33. ThankYou 33

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