NGA Human Resources. Let's Make HR Work Better.

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At NGA Human Resources our mission is to make HR work better. We help organizations pioneer digital HR, master payroll, ensure compliance, unlock workforce data, and deliver best-in-class HR operations. As a result, HR leaders can create better employee experiences, save money, and transform their organizations.

We enable our clients to become better employers by designing, deploying, maintaining and operating HR as a service. Our HR business process services cover workforce management, time and attendance, local and global payroll, talent administration, and people analytics.

NGA Human Resources has been a leading provider of HR solutions for over 40 years. We are recognized as a driver of innovation in HR by leading market observers. Our 8,000 staff in 35 countries administer and reward 8 million employees in over 100 countries. We have strategic alliances with HCM technology leaders including SAP, SuccessFactors, Workday and Oracle.

What sets us apart is The NGA Advantage. It is a unique combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options.

NGA Human Resources. Let's Make HR Work Better.
www.ngahr.com

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NGA Human Resources. Let's Make HR Work Better.

  1. 1. NGA Human Resources confidential. All rights reserved. NGA Human Resources Let’s Make HR Work Better 1 Corporate Overview | Enterprise Segment www.ngahr.com
  2. 2. NGA Human Resources confidential. All rights reserved. 2 NGA HR by the Numbers 7m+employees served by NGA HR 150+ Working with 7,500employees in 35 countries 1,000+HR system implementations 444m £FY2016 revenue | c. 675m USD 145 Providing HR & Payroll services in 8 HCM platforms which NGA can deliver HR services on 25+ 1 out of 5 of Fortune 500 companies countries languages supported in our HR service centers UK SMB <500 employees 3key market segments UK Large & Mid-Market >500 employees Enterprise >5,000 employees HR BPO & BPaaS clients 1969 In the business of HR & payroll since
  3. 3. NGA Human Resources confidential. All rights reserved. 3 3 Key Segments NGA Human Resources Market Position Segmentation Platforms >5,000 employees Up to 145+ countries market position #1 HR Consulting Application Management Payroll Services HR Outsourcing market position #1 HCM Software Payroll Outsourcing HR Outsourcing market position #1 HCM BPaaS Payroll Outsourcing HR Outsourcing Enterprise UK Mid-market UK SMB >500 employees UK & Ireland <500 employees UK & Ireland
  4. 4. NGA Human Resources confidential. All rights reserved. 4 Let’s Make HR Work Better In so doing, you’ll become a better employer through deeper insight into your people data, optimized HR processes, locally & globally compliant HR processes, and a lower overall total cost of ownership • This journey addresses HR process, technology & people • We understand that this is a journey of continuous improvement • Helping you take this journey is how we Make HR Work — Better We help you solve critical business challenges through HR & payroll.
  5. 5. NGA Human Resources confidential. All rights reserved. Let’s Make HR Work Better We combine deep process expertise in HR & payroll with a strong track record across multiple HR systems & platforms. You’ll be in full control of data and have visibility across HR & payroll through integration, automation and analytics. You’ll have ensured compliance, streamlined HR processes and minimized administrative burden. We work in close partnership with you, wherever you are, building on local expertise and global presence. Control and understand your HR & payroll data Master compliance locally & globally Best-in-class cost of ownership We help you solve your business challenges through HR & payroll. Implement and maintain HR & payroll platforms Managed Payroll Services Employee-centric HR Services Your business drivers will be fully achieved by NGA’s HR & payroll services. H R t r a n s f o r m a t I o n
  6. 6. NGA Human Resources confidential. All rights reserved. Let’s Make HR Work Better 6 Flawless transactional execution to enable HR & business strategy Self- Service Service Center Self- Service Service Center 5% 25% 40% 30% Drive down cost Improve delivery quality Create a more agile organization Auto- mation Focus on transactional efficiency & compliance Focus on delivery quality & uniform HR processes Focus on strategic enablement, insights & analytics *Ulrich, David, Human Resource Champions,, Harvard Business School Press, 1997 Transactional & administrative business requirements, enabled through technology Collaborative business partnering (e.g. talent management) Proactive organizational development Strategic delivery & enablement NGA’sapproach
  7. 7. NGA Human Resources confidential. All rights reserved. Let’s Make HR Work Better 7 Here’s what the executive team expects from HR CEO • Strategy enablement • Creating focus on core business • Actionable insight on workforce performance and employee attrition • Talent & succession strategies CFO • Regulatory compliance & risk monitoring • HR reporting, analytics & insights • Cost optimization initiatives – In-house vs outsourcing – Variable vs fixed price models – Opex vs Capex CIO • Unified, global systems • Rapid roll-outs • Easy maintenance & upgrades • Smart use of Cloud technologies • Compliance & data privacy monitoring • Easy integration & interfacing Line-of-Business • Access to expert HR support • Strategic business partnering • Ease of access to data & reports • Self-service: anywhere, anytime • Access to new technologies: mobile, Cloud, analytics I want HR to contribute to our business strategy through …
  8. 8. NGA Human Resources confidential. All rights reserved. Hosted, Cloud TYPE OF SYSTEM OnPremise No MULTI-TENANCY Yes Full, ubiquitous DATA ACCESS Partial, infrequent Infrequent UPGRADES & INNOVATION Frequent , mandatory Real-time INTEGRATION Limited interfacing Custom USER EXPERIENCE Standardized CAPEX TYPE of INVESTMENT OPEX Usage-based COST MODEL License + maintenance Guaranteed, global COMPLIANCE Best effort, partial Controlled, in-country LOCATION OF DATA Uncertain, variable Managed service, BPO SERVICE MODEL In-house, shared services Let’s Make HR Work Better 8 Determine the Balance of What’s Important YOUR PREFERENCES Determine the appropriate level of priority and importance of your HR & business requirements Determine the appropriate level of priority and importance of your IT & technology requirements
  9. 9. NGA Human Resources confidential. All rights reserved. 9 NGA Enterprise Offerings Portfolio HR & Payroll Outsourcing BPO & BPaaS Digital HR OnPremise & Cloud • Planning & Roadmap • Employee Centric Design • Implementation & Integration • Change Management • Continuous Improvement • Configuration Management • Integration Management • Security Management • Reporting Management • Release Management • Payroll Processing • Managed Payroll Services • Managed Payroll Data Services • HR Services Wrapper • HR Administration • Time Administration • Talent Administration • Employee Benefits Administration • Service Center Management
  10. 10. NGA Human Resources confidential. All rights reserved. 10 NGA Offerings Across the Employee Lifecycle LOCAL PROCESSES Time & AttendancePayroll & Tax Health & SafetyBenefits SUPPORT PROCESSES Request Handling Service Delivery Management Quality Management Document & Knowledge Mgmt ComplianceHR Reporting & Analytics Supporting Data Model & Technology Organizational ManagementWorkforce Administration TALENT MANAGEMENT PROCESSES Recruitment PerformanceSuccession Compensation MobilityLearning ExitOnboarding CORE HR PROCESSES HR Consulting – Application Management – Payroll Services – HR Outsourcing Not part of NGA portfolio STRATEGICHR Strategy Organizational Development Workforce Planning Labour Relations
  11. 11. NGA Human Resources confidential. All rights reserved. 11 NGA Offerings Across the Technology Lifecycle Select Design Test Integrate Configure Insights HR Process Design & Transformation Cloud Health Check FastTrack Implementation Tools Technology Consulting Service Readiness Integration Tools Payroll Exchange HRIS Integrations Integrations for Time & Benefits Cloud Support Services Application Maintenance Services HR Technology Roadmap Operate BPaaS & Cloudify Payroll Maintain Workforce Analytics Extend NGA Time – by Kronos NGA Employee Benefits SAP Cloud Platform Applications HR Platform and Services
  12. 12. NGA Human Resources confidential. All rights reserved. 12 NGA Enterprise Platform Capabilities Technology Platforms Implement Maintain Operate Global Integration SAP / SFSF Core HR X X X Payroll X X X Talent X X X Workday Core HR P X X Payroll P X X Talent P X X PeopleSoft / Oracle Cloud HCM Core HR P X X Payroll P X X Kronos Time & Workforce Management X X X P = partner
  13. 13. NGA Human Resources confidential. All rights reserved. 13 The NGA Advantage What sets us apart is the NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options supporting an agile, globally connected organization. Global Portfolio of Flexible Service Delivery Options Advanced Technology Platforms and Applications Deep HR Experience and Insight
  14. 14. NGA Human Resources confidential. All rights reserved. 14 The NGA Advantage: Deep HR Experience & Insight Deep HR Experience and Insight Advanced Technology Platforms and Applications Global Portfolio of Flexible Service Delivery Options In-depth HR and payroll knowledge • In the business of HR & payroll since 1969 • 20 years in payroll outsourcing and enterprise systems implementation • 10+ years in HR BPO & BPaaS • HR & Payroll expertise in 145 countries • Experience across every vertical and industry • HR services catalog featuring predefined and standardized HR & payroll service definitions for every HR process across the employee lifecycle Strong track record & recognition from • Market analysts & sourcing advisors • Industry associations (CIPD, HROA) • Technology partners
  15. 15. NGA Human Resources confidential. All rights reserved. 15 The NGA Advantage: Platforms & Applications Deep HR Experience and Insight Advanced Technology Platforms and Applications Global Portfolio of Flexible Service Delivery Options We can flexibly deploy HR solutions through a wide range of technology options • Strategic partnerships with major enterprise technology solutions – SAP HCM – Workday – SuccessFactors – Oracle HCM • NGA HR Services IP – SAP Cloud Platform extensions – MyHRW: integrated case management – Payroll Exchange: integration middleware • Cloud, OnPremise & hybrid delivery models
  16. 16. NGA Human Resources confidential. All rights reserved. 16 The NGA Advantage: Flexible Service Delivery HR delivery models evolve in function of • M&A events & corporate agenda • Geographic expansion • Technology & service needs HR and payroll services in 145 countries • Offices in 35 countries • 7 strategic delivery centers • Supporting HR services in 25 languages • 30+ local service delivery points Unique focus on customer centricity • Customer satisfaction measurement (NPS) • Focused account & service delivery structure Advanced Technology Platforms and Applications Global Portfolio of Flexible Service Delivery Options Deep HR Experience and Insight
  17. 17. NGA Human Resources confidential. All rights reserved. Global Delivery Capabilities Buenos Aires [S] St. John’s [L] Jacksonville [P] Dalian [S] Granada [S] Hyderabad [S] Kochi [S] Manila [S] Birmingham [P] NGA HR has 30+ service delivery points, including 7 Strategic Service Delivery Centers, enabling HR & Payroll services in 145+ countries, supporting more than 25 spoken languages and any currency. Katowice [S] Kuala Lumpur [L] Aix [L] local NGA office | [S] Strategic Delivery Center | [P] Premium Delivery Center | [L] Local Delivery Points Sao Paulo [L] 46+ offices 7 strategic centers 3 premium centers 30+ delivery points
  18. 18. NGA Human Resources confidential. All rights reserved. 18 What the Industry Is Saying 2016 SAP Application Development Partner of the Year Finalist 2015 Top 10 Outsourcing Service Provider Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance award for NGA’s work with Solvay “Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013, 2014, 2015 “A Leader in Payroll BPO” Leadership position in the Payroll BPO Services Magic Quadrant, 2012-2015 “Market Leader” Multi-Country Payroll Outsourcing & Multi- Process HR Outsourcing, 2012, 2015, 2016 “Leading the HRO Winners’ Circle” HfS Blueprint Report, 2014 SuccessFactors Services Winners’ Circle HfS Blueprint Report, 2016
  19. 19. NGA Human Resources confidential. All rights reserved. 19 NGA Business Principles People make it happen People development Collaboration & teamwork • Make our matrix our advantage • Individual accountability & responsibility Operational excellence • Quality of client engagement • Usage of tools & technology • Science & art • Discipline & facts CLIENTS are the center of everything we do Innovation Offerings, methods & processes
  20. 20. NGA Human Resources confidential. All rights reserved. Why NGA HR? 20 We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services. In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization. Let’s Make HR Work — Better
  21. 21. ThankYou 21 www.ngahr.com
  22. 22. 22 15 May 2013 Copyright NGA Human Resources. All rights reserved. Appendix 22
  23. 23. NGA Human Resources confidential. All rights reserved. Analyst Recognition 23 SuccessFactors Services: design, build, test, maintain, run NelsonHall NEAT Report, Cloud-based HR Services, 2016
  24. 24. NGA Human Resources confidential. Analyst Recognition 24 SuccessFactors Services: design, build, test, maintain, run HfS Research BluePrint Report for SuccessFactors Services, 2016
  25. 25. NGA Human Resources confidential. Analyst Recognition 25 Global Payroll BPO Everest Research PEAK matrix, Global Payroll BPO, 2016
  26. 26. NGA Human Resources confidential. All rights reserved. NelsonHall Research Recognition 26 Multi-Country Payroll Outsourcing NelsonHall: NEAT Vendor Evaluation leader in Payroll BPO (overall market segment), 2014
  27. 27. NGA Human Resources confidential. All rights reserved. Analyst Recognition HR Business Process Outsourcing HfS Blueprint 2014: Multi-Tower HRO – Rewards, Remuneration & Recognition Services
  28. 28. NGA Human Resources confidential. All rights reserved. 28 Our Brand Journey & Heritage Founded as CMC Computer Machinery Company (UK) CMC rebrands as Northgate ARINSO enters into BPO agreement with SAP KKR acquires Northgate Rebrands as NorthgateArinso Rebrands as NGA Human Resources 1969 1994 2000 2003 2004 2007 2008 2009 2010 2013 2016 CMC listed on LSE ARINSO founded ARINSO listed on Euronext Brussels Northgate acquires Rebus HR (UK) Northgate acquires Arinso (BE) NGA acquires CIAN (NL) NGA acquires Neller (AU) & Convergys (US) Journey from Northgate → NorthgateArinso → NGA Human Resources Goldman Sachs & Park Square Capital acquires NGA Human Resources 2017
  29. 29. NGA Human Resources confidential. All rights reserved. 29 Our Delivery Capabilities & Expertise

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