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Analyzing the Digital Workplace in Europe

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HR and IT managers that want to achieve a successful digital transformation must make fundamental changes. Whether businesses are looking to increase agility, improve customer service, streamline processes or drive innovation, change needs to start in the workplace. This is because the performance of individual employees is decisive in a world increasingly characterized by knowledge work. However, employee performance can only improve when the work environment is adapted and optimized to their respective roles and requirements. Equipping workers with new mobile devices or collaboration tools is not a solution in and of itself.

Based on PACs view of Digital Workplace as a holistic design and service concept, this presentation offers a 360° view on critical issues related to workplace modernization. It gives insight into current trends, investment plans and challenges relating to digital workplace initiatives.

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Analyzing the Digital Workplace in Europe

  1. 1. NGA Human Resources confidential. All rights reserved. Analyzing The ‘Digital Workplace in Europe’
  2. 2. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda • Introduction • Study highlights: ‘Digital Workplace in Europe’ and insight into ‘Digital Workplace Index’ – where does your organization sit? • Options for achieving fast returns on your digital workplace transformation • Q&A
  3. 3. NGA Human Resources confidential. All rights reserved. 3 Innovation? Agility? Customer centricity? Digital transformation starts at the workplace Employee Experience? Analytics & Insights? Automation? Self-Service?
  4. 4. © PAC The digital workplace is evolving Digitization brings new opportunities, but also new challenges
  5. 5. NGA Human Resources confidential. All rights reserved. HR Application Landscape
  6. 6. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda • Introduction • Study highlights: ‘Digital Workplace in Europe’ and insight into ‘Digital Workplace Index’ – where does your organization sit? • Options for achieving fast returns on your digital workplace transformation • Q&A
  7. 7. © PAC A 360° view of critical issues related to workplace modernization in European enterprises More than 180 IT & HR managers DevOps – Reality-Check in Deutschen Unternehmen 48% 2,500+ employees 52% 1,000-2,500 employees CATI survey 2016 Sep Nov 29% UK 28% Germany 28% France 15% Belgium EUROPE 51% services, retail & transportation 49% manufacturing Key indicators - Nearly 75% with more than 1,000 fixed IT workstations - Over 80% have more than 1,000 IT users - Half of the companies estimate the percentage of mobile workers to be more than 25%
  8. 8. © PAC The role of workplace is changing: 74% of workplace managers rate the quality of employee work environments as “business critical” 22% 52% 26% 0%0% Critically important Strongly important Important, but not business- critical Rather unimportant Completely unimportant Breakdown of responses, expressed in % (n = 185) © PAC - a CXP Group Company, 2017
  9. 9. © PAC Workplace modernization is a balancing act There are multiple employee and business objectives to be considered 93% 91% 89% 88% 79% 75% 0% 20% 40% 60% 80%100% Security Costs Employee commitment Collaboration Flexiblity User Experience Objectives rated as „important“ Breakdown of responses, n= 185Breakdown of responses, n= 185 30% 28% 19% 22% 21% 19% 0% 20% 40% 60% 80%100% Security Costs Employee commitment Collaboration Flexiblity User Experience Objectives rated as „completely met“ @PAC,aCXPcompany2017
  10. 10. © PAC Why are IT & HR managers struggling to fulfill these goals? Business requires IT management must ensure User experience Security, compliance Cost efficiency Employee satisfaction Flexibility Rich collaboration Growing number and heterogeneity of devices, apps etc. Increasing efforts needed to ensure high levels of efficiency, security etc.
  11. 11. © PAC Pierre Audoin Consultants’ (PAC) view The “Digital Workplace” presumes a holistic approach for optimization and major paradigm shifts with respect to strategy, design, operation, management and support.
  12. 12. © PAC Companies in Europe are open to modern concepts of workplace operation, management and support, but they must invest in the basics of workplace modernization first. Study highlights a definite need and willingness to invest
  13. 13. © PAC Digital Workplace Index: Belgium & France in the pole position. UK & Germany highlighted as late comers 7% 23% 2% 7% 10% 62% 48% 49% 46% 52% 31% 29% 49% 46% 38% 0% 20% 40% 60% 80% 100% UK Germany France Belgium Total Early stage (<60) On the way (60 to 79) Advanced (80 and more) Digital workplace maturity (index), expressed in % (n = 185) © PAC - a CXP Group Company, 2017 73 69 77 76 74 INDEX The “Digital Workplace Index” presents a country-by- country view of the current status of workplace transformation, as highlighted in the study.
  14. 14. © PAC Digital Workplace Index: The manufacturing industry shows an outstanding performance! 10% 8% 10% 10% 10% 83% 76% 69% 28% 52% 7% 16% 21% 62% 38% 0% 20% 40% 60% 80% 100% Wholesale & Retail Transport, Teleco & Utility Banking, Insurance & Professional Services Manufacturing Total Early stage (<60) On the way (60 to >80) Advanced (80 and more) Digital workplace maturity (index), expressed in % (n = 185) © PAC - a CXP Group Company, 2017 69 72 72 77 74 INDEX
  15. 15. © PAC Employee expectation is a key HR driver for the digital workplace… HR must act as the strategic partner for digital transformation to: • Present the business case to management and budget holders • Analyze employee needs and expectations, and match this data against design and delivery • Liaise with employee unions and work councils • Manage change. HR applications & services underpin the efficiency & performance of your workplace. The better the ‘environment’, the greater the employee experience. Happy employees are loyal and deliver great results. To recruit and retain the best talent, organizations must offer an attractive & flexible workplace. This means digital.
  16. 16. © PAC 13% 63% 24% Availability and ease of access to HR support services In the beginning On the way Completely met 47% 47% 51% 67% 39% 42% 46% 61% Digital HR strategy HR cloud strategy HR self services Access to HR support Plans to invest Total HR managers Breakdown of responses, n= 185Breakdown of responses, n= 185 HR & IT managers across Europe recognize the need for change and are keen to invest @PAC,aCXPcompany2017
  17. 17. © PAC Regional considerations Strong performers with respect to availability and ease of HR access, HR self services and outsourcing are key investment areas. Latecomers with respect to HR access and digital HR strategies, but ambitious investment plans in these areas. Reluctant with respect to HR cloud, strong willingness to invest in quality of HR access, HR self services and digital HR. Forerunners in digital HR strategies and HR self services, quality of HR access on top of the investment agenda are.
  18. 18. © PAC Conclusion • Become a strategic partner in workplace modernization • View the “Digital Workplace” as an holistic approach • Drive the digital agenda – jointly with IT and other departments • Recognize and factor in the regional variations – in employee expectation and work council mandates Action list for HR managers 2016 18
  19. 19. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda • Introduction • Study highlights: ‘Digital Workplace in Europe’ and insight into ‘Digital Workplace Index’ – where does your organization sit? • Options for achieving fast returns on your digital workplace transformation • Q&A
  20. 20. NGA Human Resources confidential. All rights reserved. 20 Digital HR is about new ways to engage your people, attract and retain talent, and deliver better business results.
  21. 21. NGA Human Resources confidential. All rights reserved. 21 How HR Benefits From Digital HR • ¾ say work environment has a 'strong' impact on business success. Business Success • Scale up operations, while spending less on IT capital equipment installation and staffing Lowest TCO • Improved and unified employee experience across HR • Engaged employees providing feedback & input • Easy to use - fluent interaction via mobile & social platforms Highly Engaged Employees Optimized Talent Management • Flexible systems to manage performance, talent management, learning and recruitment The business case for Digital HR is the opportunty to truly transform the relationship between your employees and the business as the fourth industrial revolution becomes real. The future of work is digital. Therefore HR must be digital too. The business case for Digital HR
  22. 22. NGA Human Resources confidential. All rights reserved. What Do You Need to Get Digital? Custom Business Case – secure the right budget and executive support Custom Landscape & Roadmap – manage mix, stage investment and match business need Standard Cloud Apps – take advantage of best practice and accelerate benefits realization Future-Proofed Interfaces – connect systems in flux, sustain data integrity and enable flexibility Extended Functionality – fill application white space and meet business specific needs Flexible Speed – enable the right functionality quickly and adapt to business change On Premise Love – care and feed “left-over” systems; complete liberation from traditional IT Modern Support – provide time and expertise while HR and IT reshape for a new digital world Pre- Configured Appli- cations Extended Functiona- lity Fixed Price Per Employee per month Best Practice Rapid Deploy- ment in Weeks
  23. 23. NGA Human Resources confidential. All rights reserved. Process for Achieving Your On-Going HR Objectives 23 Digital HR is the solution of choice for organizations wanting high performing HR processes and engaging employee experience. Implementation services On Premise – Legacy Systems Select Design Integrate Configure Maintain HR process design Cloud Health Check Global Payroll Regional Payroll UK/ANZ/NL Payroll Cloud Support Services Testing services HRIS Strategic Roadmap Business Case Cloud Maturity Assessment Operate Cloud Select Design Integrate Configure Maintain HR process design SAP Health Check Change Management Implementation services Global Payroll Regional Payroll UK/ANZ/NL Payroll Application Management Services Testing services HRIS Strategic Roadmap Business Case Operate Cloudify Payroll BPO Services Extend
  24. 24. NGA Human Resources confidential. All rights reserved. How Can NGA support your Digital HR journey ? Achieve, maintain and exceed your rolling HR objectives with Digital HR solutions HR Transformation Consulting HR Technology Consulting HR Application Management Cloudify Payroll SAP HANA Cloud Platform Apps
  25. 25. NGA Human Resources confidential. All rights reserved. 25 Who is NGA HR? 8m+employees served on NGA- installed HR systems 550+ Working with 8,000employees in 35 countries 1,000+HR system implementations 452m £FY2015 revenue | c. 640m USD 145 Providing HR & Payroll services in 8 HCM platforms which NGA delivers HR services for 25+ 1 out of 5of Fortune 500 companies countries countries where NGA has delivered Cloud HCM solutions 4 key market segments clients 1969 In the business of HR & payroll since • Global SAP BPO Partner Since 2004 • Largest SAP BPO partner in HR/payroll • SAP VAR Partner Since 2012 • Global SuccessFactors Partner Since 2013 • Workday Alliance Signed 2011 • Kronos Alliance Signed 2016 70+ 16,000 average population of NGA HCM client projects
  26. 26. NGA Human Resources confidential. All rights reserved. Download Your Report This independent study provides you with an up-to-the- minute insight into the current trends, investment plans and challenges facing teams like yours as you review digital workplace initiatives. The 360° view provides you with the information you need to focus on the critical issues that will enable a smooth transition to a digital workplace. Download the full report at http://resources.ngahr.com/digital-workplace- europe-full-report • Explore the full results • Find out the 4 key takeaways 26
  27. 27. NGA Human Resources confidential. All rights reserved. Download Digital HR Resources NGA Resources Center Digital HR: Embark On A Journey To A Better Employee Experience Download the brochure: http://resources.ngahr.com/ digital-hr-embark-journey- better-employee-experience Extend Your HCM Solution with High Performance Cloud Apps Download the brochure: http://resources.ngahr.com/ xtendhr-extend-your-hcm- solution-high-performance- cloud-apps Analyzing the Digital Workplace in Europe Download the recording of this webinar: http://resources.ngahr.com/analyzing-digital-workplace- europe
  28. 28. NGA Human Resources confidential. All rights reserved. Contact Us Michael Custers Senior Vice President Strategy & Marketing, NGA HR Simon Porter Vice President Digital HR, NGA HR More questions? Contact us.

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