SL-something, error budgets, on-call shifts – SREs know it all, and many of us know SREs. But what’s the reality behind the job description first used at Google, and how do they operate? Are they glorified system administrators? DevOps folks gone platform engineers? Something entirely different? In this ignite, we will dip our toes in the waters of SRE, establishing a basic vocabulary and understanding, and take a look at how to (not) treat your SRE teams – because nobody likes a mutiny on their ships!