NorthEast Contact Center Forum
7 SlideShares 2 Followers
Personal Information
Organization / Workplace
Douglas, MA United States
Industry
Education
Website
www.neccf.org
About
Founded in 2001 by contact center executives as a grass roots organization, the NECCF is dedicated to addressing the needs of industry professionals by facilitating networking and best practice sharing opportunities at our quarterly events. We offer a unique opportunity to enhance your contact center's performance.
Tags
neccf customer service callcenter customer experience cem call center workforce management vendor adherence schedule icmi icmi schedule adherence callcenter soundbite empirix
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Presentations

(5)
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Empirix scrolling presentation for neccf event 052110

13 years ago • 1321 Views

Icmi calculating schedule adherence

13 years ago • 2662 Views

Leading Practices in Quality Management

12 years ago • 938 Views

Teleopti Workforce Management with a human touch

12 years ago • 1348 Views

Cicero CEM Best Practices NECCF 2011

12 years ago • 402 Views

Documents

(2)

SoundBite presentation-for-neccf-08june2010

13 years ago • 598 Views

Keynote Presentation NECCF Vendor Expo June 7, 2011

12 years ago • 241 Views
Personal Information
Organization / Workplace
Douglas, MA United States
Industry
Education
Website
www.neccf.org
About
Founded in 2001 by contact center executives as a grass roots organization, the NECCF is dedicated to addressing the needs of industry professionals by facilitating networking and best practice sharing opportunities at our quarterly events. We offer a unique opportunity to enhance your contact center's performance.
Tags
neccf customer service callcenter customer experience cem call center workforce management vendor adherence schedule icmi icmi schedule adherence callcenter soundbite empirix
See more