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  1. 1. Prototyping…•  Trying stuff out…•  Rehearsing for the future…•  De-risking your ideas…
  2. 2. 2.  Fail early to succeed sooner3.  Perfection is the death of an ideaPrototyping1.  Manage risk by trying things"out quickly, cheaply and often
  3. 3. What is service blueprinting?© Copyright Nonon Limited
  4. 4. What is service blueprinting?© Copyright Nonon Limited
  5. 5. PrototypingPhysical People Information What information is shown? Who is it for? What format doesthis take? Who speaks to who? What do they say? How do people feel? What ‘stuff’ is needed to use ordeliver the service? How is inside and outsidespace best used? "