Valuing volunteers


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NCT's Big Weekend 2010
Valuing volunteers
Presented by Mike Locke, Director of Public Affairs, Volunteering England

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Valuing volunteers

  1. 2. Valuing volunteers Mike Locke Director of Public Affairs, Volunteering England
  2. 3. Volunteering England… <ul><li>charity </li></ul><ul><li>national development agency </li></ul><ul><li>strategic partner – Office of the Third Sector </li></ul><ul><li>membership organisation – 1300 members </li></ul><ul><li>improving policy and practice </li></ul><ul><li>representing volunteering </li></ul><ul><li>Good Practice Bank; information sheets </li></ul><ul><li> </li></ul>
  3. 4. Local Volunteer Centres <ul><li>300+ </li></ul><ul><li>brokerage (matching people and opportunities) + marketing + good practice + developing opportunities + policy and campaigning + strategic development </li></ul><ul><li>supported and accredited by VE </li></ul><ul><li>members of VE </li></ul><ul><li> </li></ul>
  4. 5. “ Volunteering” is … <ul><li>rattling a collection tin … being a trustee … giving personal care … driving people to hospital … serving meals … giving advice … representing someone …. doing their shopping … looking after their pet </li></ul><ul><li>… every day … once a year … when asked … on-line </li></ul><ul><li>… free will … unpaid … for others (+ self & family?) </li></ul><ul><li>… involves: 40% + of adults once a year or more </li></ul><ul><li>20%+ once a month or more (England) </li></ul>
  5. 6. Valuing volunteers <ul><li>Three perspectives: </li></ul><ul><li>social policy </li></ul><ul><li>organisations </li></ul><ul><li>volunteers </li></ul><ul><li>questions </li></ul>
  6. 7. Social policy values volunteers for: <ul><li>running / helping run … welfare … care … education … sport … arts … health … advice … transport … hobbies … religion … & … & … </li></ul><ul><li>benefits to volunteers … skills/ employability … fulfilment </li></ul><ul><li>community cohesion … social capital …citizenship </li></ul><ul><li>“ Big Society” </li></ul>
  7. 8. Organisations value volunteers for: <ul><li>running, organising and supporting activities </li></ul><ul><li>incl. trustees / governing body </li></ul><ul><li>as service-users / participants: closeness, understanding, commitment </li></ul><ul><li>as others: community involvement: social purpose, roots </li></ul><ul><li>But ……..? </li></ul><ul><li>who / what do you really need? (… worth it?) </li></ul>
  8. 9. Volunteers value volunteering for: <ul><li>social contacts … having time to give </li></ul><ul><li>cause … putting something back </li></ul><ul><li>skills ... using or gaining … employment </li></ul><ul><li>enjoyment … satisfaction </li></ul><ul><li>because they were asked! </li></ul>
  9. 10. How do volunteers want to be valued? <ul><li>being useful </li></ul><ul><li>good use of their time </li></ul><ul><li>well organised </li></ul><ul><li>how can organisations use volunteers’ time well? </li></ul>
  10. 11. Being useful <ul><li>ethos: congruence of volunteer and organisation </li></ul><ul><li>self-development? friends? social? career? </li></ul><ul><li>appreciation / recognition </li></ul><ul><li>thanks … </li></ul><ul><li>skills/ certificates … </li></ul><ul><li>right for the individual? </li></ul>
  11. 12. Using time <ul><li>pressures … work-life balance … family economics … over-time … unemployment … commuting </li></ul><ul><li>different ways of using time … flexibility … roles / tasks … virtual / online …consumerist / episodic </li></ul><ul><li>clear about time commitment </li></ul>
  12. 13. Managing time <ul><li>managing volunteers </li></ul><ul><li>capabilities, skills, training, expertise and standards </li></ul><ul><ul><li>resources, funding </li></ul></ul><ul><ul><li>Volunteering England campaign June + </li></ul></ul><ul><ul><li>portal </li></ul></ul>
  13. 14. Calling time <ul><li>helping volunteers stop volunteering </li></ul><ul><li>burn out </li></ul><ul><li>succession planning </li></ul><ul><li>finding new people </li></ul><ul><li>networks </li></ul><ul><li>being accessible + extending contacts </li></ul>
  14. 15. Social policy: looking for evidence of value <ul><li>how to demonstrate the value from volunteering </li></ul><ul><ul><ul><li>economic </li></ul></ul></ul><ul><ul><ul><li>social </li></ul></ul></ul><ul><ul><ul><li>added value </li></ul></ul></ul><ul><li>VIVA - VE </li></ul><ul><li>Social Return on Investment - NEF </li></ul>
  15. 16. Shared value! <ul><li>most people volunteered before </li></ul><ul><li>… and / or are volunteering other places </li></ul><ul><li>we want them to volunteer again </li></ul><ul><li>volunteers are like a natural resource we share </li></ul><ul><li>“ recycling”! </li></ul><ul><li>how to look after the volunteers who are with us now? </li></ul>
  16. 17. Further information <ul><li>Citizenship Surveys – Dept for Communities and Local Government </li></ul><ul><li>Low, N, Butt, S, Ellis Paine, A and Davis Smith, J (2007) Helping out: a national survey of volunteering and charitable giving Cabinet Office </li></ul><ul><li>CONTACT: [email_address] </li></ul><ul><li> </li></ul>