The document outlines the results of a SWOT analysis conducted for the FFSC services and programs. It identifies strengths such as thorough course assessment, weaknesses like limited hours and marketing, opportunities to partner with other agencies, and threats around workforce retention. The overarching goals are to improve effectiveness, access, partnerships, and workforce issues. Next steps include forming teams led by Directors to develop strategies to meet the goals and enhance communication.

1. Overview of FFSC Services and Programs

3. SWOT Analysis
Strengths
Weaknesses
Opportunities
Threats

4. Strengths
 Conduct a thorough assessment of
course offerings: evaluate and select
topics that actually interest our
clientele and deliver them in the most
effective format, optimizing flexibility of
staff and services.

5. Weaknesses
 Extend hours at on base installations
and off site.
 Improve virtual marketing and develop
integrated marketing plan for new
programs and initiatives.

6. Opportunities
 Identify more effective ways to
partner with “competitor” agencies
serving military families.

7. Threats
 Attract and retain a quality
workforce and improve
communication across the
organization.

8. Overarching Goals
 Improve effectiveness of programs and services
and ensure delivery is customer driven.
 Improve program access and enhance visibility.
 Promote partnerships to complement and augment
programs and services.
 Enhance workforce cohesion and retention.

9. Next steps
 One government Director leads
each team.
 10 staff members volunteered to
serve on each team.
 Teams currently developing
strategies to meet our goals.
 Communication across
organization.