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The typical organization faces a variety of problems when it comes to managing policies and procedures, including documents that are out of date, ineffective or not aligned to business needs. In this presentation, Mary MacGran of Cedars-Sinai Medical Center reveals how they tackled policy and procedure management challenges to enhance the delivery of health care services and improve employee satisfaction and performance.
This case study outlines Cedars-Sinai’s path to an effective and efficient policy and procedure management system. You will learn how they went from a cumbersome, decentralized system to a centrally controlled document management system within their newly created Policy Management Office.
Mary MacGran, Manager, Corporate Compliance, Cedars Sinai Medical Center
Monique Showalter, Director, American Hospital Association