Before we jump into the hotline report, we wanted to very quickly give you the big picture on how NAVEX Global’s solutions--software, content and services--work together to drive value for our clients. You can see here, NAVEX Global meets our clients’ needs--whether they need a point solution or an integrated suite. We also offer expert guidance from our Advisory Services team, which is the team Carrie and I are a part of. The team is primarily made up of compliance professionals who have been in the compliance industry for many years, and helped found and shape the discipline. They’ve been in your shoes and bring unmatched experience to assist in your program’s success – whether you need a new code of conduct, a risk or culture assessment, or custom training for your board of directors. So that’s an overview of our perspective on not only the solutions we offer, but our vision of the elements needed to create a strong ethics and compliance program.
To give a bit of context for this slide…NAVEX Global provides more employee hotlines—and advanced incident reporting methods—than any other vendor globally. Our clients include organizations that are small and growing, as well as large, complex organizations. It’s also important to note that our solutions are designed to collect reports from hotlines, web, in-person and other reporting methods into a single, secure location. All that to say, because so many clients trust us as their hotline and case management solution provider, the data we provide in our reports is really the gold standard for hotline benchmarking.
So let’s look at the stats .
We continue to encourage organizations to collect reports from all intake methods in a centralized incident management system. Doing so nearly doubles the visibility into reported issues and risks. It also provides a more disciplined, systematic method for tracking, investigating, analyzing and resolving these issues.
If you don’t document all reports, you’re missing critical opportunities to spot trends and address issues before they snowball.
Source of frustration for ethics officers and senior leadership because of missing data and inability to talk directly with the reporter Senior leaders often push back on accepting anonymous calls due to: Fear of malicious calls Fear of inability to resolve case Strong belief that reporters with real issues should be willing to give their name EU requirements re: handling of anonymous reports
Accounting has recovered half of the loss it had in substantiation rate
Two key ways organizations can move beyond the basics in hotline benchmarking & reporting. One is to really leverage incident management systems - either start using one for the first time or move to an advanced approach. The other is to use industry-specific benchmarks in addition to internal and global benchmarks.
Medians and rages can vary greatly by industry, thus making it important to have accurate date for your company. Refer to arrow slides.
You can find this sample report using the “Resources” button at the bottom of your screen.
“Navigate to these resources by using the icons below.” Visit Ethics & Compliance Matters by clicking the orange icon at the bottom of your screen. Visit the Hotline Solutions page by clicking on the “phone” icon. Learn more about Advisory Services by clicking on the 2nd to last icon.
NAVEX Global's Benchmarking Your Hotline in 2016: What is your Data Telling You?