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An effective case management system can be an organization’s canary in the coal mine. To ensure that warning signs are recognized and allegation and incident reports are used to improve and assess compliance efforts, this session reviews the critical steps and best practices. We explore the best ways to capture, organize, plan, investigate, respond and analyze the reports from case management systems.
Among other topics, we discuss:
What reports belongs in the case management system
Creating awareness and proper use of case management
Roles and responsibilities of case managers
How to analyze, report against and use the data you have collected to spot trends, successes and failures
Attendees can expect to gain the tools and best practices to apply to their own case management systems, including how to increase the value their case management system provides to their organization.
Randy Stephens, Vice President, Ethical Leadership Group