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Troubleshooting Electronic Resources with ILL Data

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Troubleshooting electronic resource linking issues can seem to be an insurmountable task - some many resources, so little time. Using ILL data on requests for materials available online, the electronic resources staff at the Samford University Library detected problems with the implementation of their new link resolver. This data also provided a window into some systemic issues within the metadata of certain sources and the link resolver knowledgebase. In addition to helping us improve linking for our users, the establishment of a workflow for communicating cancelled ILL transaction data on an ongoing basis has also improved the communication between electronic resources staff and the ILL department regarding the overall linking process.

Speaker: Beth Ashmore, Metadata Librarian for Serials and Electronic Resources, Samford University

Published in: Education
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Troubleshooting Electronic Resources with ILL Data

  1. 1. TROUBLESHOOTING ELECTRONIC RESOURCES WITH ILL DATA Beth Ashmore Metadata Librarian Samford University Library
  2. 2. HOW MANY TIMES HAS THIS HAPPENED TO YOU?
  3. 3. HOW CAN INTERLIBRARY LOAN DATA HELP? “ILL Cancellations: the indicator species of the library . . . a species whose presence, absence, or relative well-being in a given environment is indicative of the health of its ecosystem as a whole” - Karen Janke, 2007 OCLC ILLiad International Meeting
  4. 4. EMAIL NOTIFICATION FROM ILL
  5. 5. TESTING ACCESS PATHS • Test journal/book title access via library catalog • Test book/article/chapter title access via library discovery layer • Test book/article/chapter title access via Google Scholar
  6. 6. WHAT KINDS OF PROBLEMS WERE IDENTIFIED? Three core problems: • Data are incomplete or inaccurate. • Bibliographic metadata and holdings data are not synchronized. • Libraries receive data in multiple formats.
  7. 7. DATE INCONSISTENCIES BETWEEN SOURCE AND TARGET Problem: Data are incomplete or inaccurate Source Date: December 2007 dddd-dd Link Resolver Date: January 1, 2007 dddd-dd-dd Date passed: 2007 Target Date: January 1, 2007 dddd-dd-dd Date passed: January 1, 2007 Article not found because no such article/page number exists in the January 2007 issue.
  8. 8. CORRECT METADATA SEARCHED INCORRECTLY Problem: Data are incomplete or inaccurate Source Enumeration: Issue 2 Link Resolver Enumeration: Issue 2 Enumeration passed: Issue 2 Target Enumeration: v. 2 Enumeration passed: Issue 2 Article not found because no such volume exists for this journal and the search fails.
  9. 9. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
  10. 10. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
  11. 11. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
  12. 12. GOOGLE SCHOLAR Problem: Bibliographic metadata and holdings data are not synchronized ?
  13. 13. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
  14. 14. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
  15. 15. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
  16. 16. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
  17. 17. BURIED OPEN ACCESS LINKING AND INEFFECTIVE RESOLUTION Problem: Libraries receive data in multiple formats
  18. 18. WHAT’S THE WORKFLOW? • Email ineffective • ILLiad provide more data
  19. 19. WHAT’S THE WORKFLOW? • Email ineffective • ILLiad provide more data
  20. 20. WHERE ELSE CAN THE DATA TAKE US? • Library instruction/outreach • More partnership with ILL • Interface design • New ideas about handling open access and print holdings • Great training for knowledgebases and link resolvers
  21. 21. REFERENCES Ashmore, B., Allee , E. and Wood, R. (2015) Identifying and Troubleshooting Link-Resolution Issues with ILL Data, Serials Review, 41:1, 23-29, DOI: 10.1080/00987913.2014.1001506 Kemperman, S. S., Brembeck, B., Brown, E. W., de Lange-van Oosten, A., Fons, T., Giffi, C., Levin, N., Morrison, A., Ruschoff, C., Silvis, G. A., & White, J. (2014). Success strategies for electronic content discovery and access: A cross-industry white paper. Dublin, OH: OCLC. Retrieved from http://www.oclc.org/content/dam/oclc/reports/data- quality/215233-SuccessStrategies.pdf Janke, K. L. (2007, March). The $64,000 question answered: Why do patrons place ILL requests for items that the library already owns? Paper presented at the OCLC ILLiad International Meeting, Virginia Beach, VA. Retrieved from https://scholarworks.iupui.edu/handle/1805/901?show=full
  22. 22. QUESTIONS? Beth Ashmore beashmor@samford.edu

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