Kroeger.lin

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Kroeger.lin

  1. 1. 3 Steps & 5 Whys The Collaboration Challenge Lin Kroeger CMC PWD Consulting, Inc.ajlink@earthlink.net www.pwdconsulting.com 917‐324‐6441
  2. 2. Topics• Why collaborate?• 3 Steps to more collaborative and effective communication• 5 Whys, a technique to increase information  © Copyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 2
  3. 3. Are more minds better than one? WHY COLLABORATE?Copyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 3
  4. 4. Why Collaborate?• Collaboration produces innovative ideas – owned by more  creators ‐‐ based on quality thinking and conversation.• Every individual has at least one  missing piece.• Groups broaden breadth and depth of pictures and  possibilities. © Copyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 4
  5. 5. Priorities Values Skills PREREQUISITES TO EFFECTIVE COLLABORATIONCopyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 5
  6. 6. Priorities• Trust• Focus on results, not ego – What are we creating? – Why are we creating it? Copyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 6
  7. 7. Values• Do you value the perspectives of other people?• Do you want to create the best outcome more than you  want to see your idea move forward? Copyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 7
  8. 8. Skills • Are you able to listen  carefully and clarify what  It sounds to me as if you  you think you heard?consider the higher priority  to be …. • Are you able to probe Help me understand that. statements sufficiently  How does that work? What might that cost? to fully understand  Who  might have that  someone else’s  skillset? perspective?Copyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 8
  9. 9. Key:  Who Contributes First? 3 STEPS TO COLLABORATIVE COMMUNICATIONCopyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 9
  10. 10. 3 Steps – A Communication ProcessStep One: Step Two: Step Three: Increase Engage; Confirm  amount of  Problem Solve; willingness to  available  Establish engage information;  commitment Confirm Goal:  Identify Goal:  Agree to  areas of  Goal:  Agree to have a dialogue agreement and  next step(s) disagreement
  11. 11. Step One: Engage; Confirm willingness to engage• Engage – Is this a good time? – WIIFY?• Agree on purpose/outcome• Agree to talk
  12. 12. Step Two:  Increase amount of available information; Confirm • Explore and Clarify  • Identify points of agreement • Share points of disagreement, tying to other person’s  points – You are concerned about the costs, whereas I respect your concern , I  also think that… – You seem to value the impact on the community.  I value that impact,  too, and… – You are focused on validity issues, and they are significant and will get  our attention.  I think we need to asses the project form a different  perspective…
  13. 13. Step Three: Problem Solve; Establish commitment• Resolve Issues – Swiss Cheese, Get more data, Involve someone else, Use techniques of  Creative Problem Solving as appropriate• Reach agreement to move forward• Do we agree that…• We will do … Tip:  Ask other person to confirm the next steps
  14. 14. Problem Solve: Increase the amount of available information – and perspective 5 WHYS  TO PROBE EFFECTIVELYCopyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 14
  15. 15. Why? Why? Why? Why? Why?© Copyright 2008‐2009.  All rights reserved.  PWD Consulting, Inc.  www.pwdconsulting.com 15

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