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Hal bell


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Hal bell

  1. 1. Developing and Sharing ^Case Studies as a Key Component of Knowledge Sharing Harold M. Bell, PMP Advanced Planning and Analysis Division Office of the Chief Engineer Used with Permission February 9, 2010
  2. 2. “If I have seen farther, it is bystanding on the shoulders ofgiants,” Sir Isaac Newton in a letter to Robert Hooke in 1676. Page 2
  3. 3. Agenda1. Developing case studies as part of the learning process A. Building B. Peer Review C. Publishing2. Case Studies—Discovering Good Examples A. Availability across NASA  Chief Engineer—Featured Cases  Goddard Space Flight Center—NASA Case Studies  Jet Propulsion Laboratory-- STrategic Assessment of Risk and Technology (START) and other local libraries  Johnson Space Center—Case Files  ESMD Risk/Knowledge Management Case Studies  Safety and Mission Assurance—Monthly Safety Message and NASA Safety Center Cases of Interest and System Failure Case Studies B. Opportunities for expansion  APPEL Multimedia Cases and Video Gallery  Columbia Accident Investigation Board and Return to Flight
  4. 4. 1. Developing Case StudiesA case study provides:1.A narrative description of actual events2.Used to create the opportunity for conversation,problem analysis, and virtual decision makingAn effective case study:1.Transfers specific knowledge2.Places the participant in a position to think throughthe choices faced by the decision maker(s)3.Enables a paradigm shift or new way of viewingapproaches to solving problems—instills an alternativeway to think Case Study description paraphrased from NASA Case Study Methodology Document, GSFC, with special thanks to Dr. Ed Rogers.
  5. 5. Developing case studies (cont): 1. Building(*)Objectives: – Leaves important issues unresolved; – Allows for multiple levels of analysis; – Captures a tension between courses of action; – Generates more questions than answers; – Fosters decision-making thinking.Step 1 – Pick a targetStep 2 – Define the parameters of the CaseStep 3 – Thorough background researchStep 4 – Interview key participantsStep 5 – Identify learning pointsStep 6 – Prepare draft – Set the context – Frame the issues – provide backstory (*) Paraphrased from NASA Case Study Methodology Document, GSFC, with – Analyze the problem special thanks to Dr. Ed Rogers.
  6. 6. Developing case studies (cont): 2. Peer Review(*)Step 7 Circulate the DraftStep 8 Test case with local audience 3. PublishingStep 9 Create teaching notes and an epilogueStep 10 Validate, publish, and roll out the case (*) Paraphrased from NASA Case Study Methodology Document, GSFC, with special thanks to Dr. Ed Rogers.
  7. 7. NEN link to Chief Engineer Case Studies
  8. 8. The Goddard Library
  9. 9. Jet Propulsion Laboratory
  10. 10. Johnson Space Center
  11. 11. ESMD Risk/Knowledge Management Case Studies
  12. 12. Office of Safety and Mission Assurance Monthly Message
  13. 13. NASA Safety Center
  14. 14. Opportunities for Expansion• Office of the Chief Engineer adds Case Studies: – Chief Engineer features a new case study each quarter – APPEL plans to initiate about 10 new case studies annually – Centers strongly encouraged to recommend topics and drafts – Professional staff available through APPEL for development, editing and formatting.• NASA Safety Center adds Case Studies – Chief of Safety and Mission Assurance features a monthly message and presents at the Administrators ViTS – NSC prepares case studies by drawing from mishap reports and industry events• Centers and Mission Directorates create knowledge sharing materials as well
  15. 15. Opportunities for Expansion (cont)Case Studies do not always have to be in written form– APPEL Multimedia Case Studies and Video Gallery– Graphic and Video interactive presentation Matt Mellis Columbia Accident Investigation Example Follows
  16. 16. On January 16 2003, Columbia was impactedby a piece of foam suspected to haveseparated from the external tank at 81 secondsinto its launch.Columbia was traveling at Mach 2.46, at analtitude of 65,860 feet. The foam was calculatedto have hit the Orbiter at 700 – 800 feet persecond
  17. 17. Insulating Foam Separates from Bipod Ramp and Impacts Left Wing of Columbia
  18. 18. Insulating Foam Separates from Bipod Ramp and Impacts Left Wing of Columbia
  19. 19. The Bipod Ramp
  20. 20. The Bipod Ramp
  21. 21. Orbiter Leading Edge Full Scale Tests
  22. 22. Orbiter Leading Edge Full Scale Tests External View of RCC Panel 8 Test
  23. 23. Opportunities for Expansion (cont)OCE and OSMA jointly Issued a letter to encourage NASA leadership to support our employees in documenting lessons and increasing knowledge sharing across the workforce. It is a “must do”.
  24. 24. Page 25
  25. 25. Page 26
  26. 26. Importance of developing and sharing Case Studies as key component of Knowledge SharingSynopsis: This presentation identifies the myriad of sources in developing Case Studiesand Lessons Learned in NASA, some of the databases where they are stored and bestpractices for developing materials to ensure quality of product and discovery ofmaterials.Abstract: The need to leverage the experience gained (both successful and less thansuccessful) has never been more important to NASA as major new robotic and mannedspace flight initiatives loom large in our future. Knowledge sharing is often founded onwell written, high value lessons learned from NASA’s robotic and human spaceflightmissions. Lessons and related case study work play a significant role in retention ofhistorical knowledge and serve to bridge across generations especially as many olderemployees retire. NASA needs to continue to document specific major operationallessons learned in such a way that the lessons learned can serve as a source to facilitatetraining for the next generation of space workers. We have unparalleled access to datanot only with NASA but from other Government Agencies and scientific databases. Thissession will emphasize the importance of timely preparation and submission of highquality lessons learned and case studies, sources of information for creation,submission, archival, and identification of best practices for broad discovery of thematerial once made available for use. The session will also include some thought onOCE’s consideration for adding an annual data call to all NASA centers to developapproximately 10 additional cases per year specifically focused on, but not limited to,human space flight knowledge sharing and professional development.