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  1. 1. Improving Information Technology Management at NASA Project Manage Challenge 2008 Mike Bolger NASA Deputy CIO
  2. 2. NASA’s IT EnvironmentUsers NASA IT Workforce• 18,000 Employees • 667 FTE, 2,386 WYE managed by CIOs• 44,000 Contractors • 1,167 C.S. positions w/ IT as primary competencySpending Networks• $2 B annually • 3 Wide Area Networks, 6 million IP addressesSystems/Applications • >80 connections to Internet Service Providers• > 2,500 Applications • >200 connections to universities and partners• NOMAD Email: 38K accounts •530K/day messages delivered Devices and Data Centers • >80,000 Desktops/LaptopsWebsites • >15K servers in at least 34 data centers• >8,000 websites• ~4K public & ~4K internal Feb 26-27 PM Challenge 2008 2
  3. 3. Issues / Challenges - NASA’s current IT infrastructure allows for significant security vulnerabilities - This infrastructure inhibits cross-center collaboration - There is significant proliferation of tools and a lack of standards to enable integration - There is a lack visibility into NASA’s IT investments, and there are inadequate controls on IT spending - There is inconsistent understanding of how IT is managed at NASAFeb 26-27 PM Challenge 2008 3
  4. 4. Four Key Principles for IT at NASA• IT at NASA serves to enable NASA’s mission – IT must understand what is needed to enable the mission – We buy before we build whenever possible• We will implement information technology that enables the integration of business (mission) processes and information across organizational boundaries – IT serves to bind Centers together not keep them apart – NASA trusts NASA• We will implement information technology to achieve efficiencies and insure that our IT is efficiently implemented – IT investments are business case driven – All IT decisions are not made at the most granular level• We will implement secure IT solutions – Security is designed into our IT solutions – We will understand the risks we are buying down through IT securityFeb 26-27 PM Challenge 2008 4
  5. 5. Key Change Initiatives Overall – Reaffirm and clarify the role of the CIO as stated in NPD 1000.3 and define core Finance – Increase Organization - Realign IT services that shall be visibility into IT NASA IT organization to delivered by the CIO budgeting and reflect the role of the CIO spending throughand better connect the CIO Financial management controls Organization Management with customers and fund base IT services through a Governance combination of Application & Tools Application Corporate and CM&O Portfolio Assign ownership of Management Infrastructure application portfolios and create a CIO-facilitated Infrastructure –process to drive application Governance – Create Improve integration, standardization and governance structure and security, and efficiency efficiencies processes to engage key by consolidating stakeholders, inform IT infrastructure and investment decisions, and management control apply project management discipline to IT projects Feb 26-27 PM Challenge 2008 5
  6. 6. Role of the CIO in Managing IT The CIO is responsible for all aspects of the IT The CIO has overarching infrastructure in which those applications The Centers, Mission responsibility for ensuring reside.Directorates, and Mission Support alignment of thoseOffices have responsibility for the applications with NASA applications. Enterprise Architecture and standards. NPR 2800NPR 7120.5 NPR 7120.7 Governance & Enterprise IT Security Compliance Highly Science and Project Business Infrastructure Policy ArchitectureSpecialized Engineering Management Management Applications Applications Applications ApplicationsExamples:Avionics Relationship Resource Innovationsoftware Alignment Management Management ManagementReal-timeControl Infrastructure ServicesSystemsOnboardProcessors Service Project End User Communications Data Center Service Delivery PerformanceDeep Space Mgmt. & Management ManagementNetwork Delivery (Ops) (Development) IT Portfolios CIO Core FunctionsIT that is an embedded component of a flight system, experiment,simulator, ground support environment, or mission control center.Does not necessarily include the IT infrastructure that supportsthose embedded components.Feb 26-27 PM Challenge 2008 6
  7. 7. NASA IT Governance Structure • IT Strategy and Investment Board Agency (SIB) OMC – Senior level stakeholders from Mission Directorates, Mission Support, and Centers – Decisions regarding IT Investments (prioritization and selection), Enterprise IT Strategy & Architecture, and NASA-wide IT Investment policies/processes. Board • IT Program Management Board (PMB) IT Project – Decisions regarding application and ITIT Operations Management Management Board infrastructure projects to ensure that Board Board investments approved by the IT strategy and Investment board stay on track during design and implementation. • IT Management Board (ITMB) IT – Decisions regarding operational Processes performance and issuesFeb 26-27 PM Challenge 2008 7
  8. 8. 7120.7 Project LifecycleGovernance SIB PMB ITMBFeb 26-27 PM Challenge 2008 8
  9. 9. Infrastructure Management Consolidate, integrate and secure the NASA infrastructure • Consolidate management of NASA’s networks and security infrastructure (WAN, Center LANs, firewalls) and provide as an integrated, end-to-end service – Create a common log in and user authentication experience for users across the NASA enterprise. (HSPD-12) • Consolidate Data Centers • Standardize desktop, laptops, and other user devices • Consolidate Infrastructure applications such as: – Email (already in work) – Portal Applications and web sites – Collaboration softwareFeb 26-27 PM Challenge 2008 9
  10. 10. Information Technology (IT) Priorities n y cy tio urit ien gra c Sec Effi Inte Priorities Integrate & Secure Define network perimeter and consolidate network Networks management H M M Standardize & Standardize and secure end-user devices through Secure End-User consolidated management H M M Devices Consolidate Security Establish Agency network visibility of IT assets and Ops and Incident consolidate Agency security monitoring and mgmt H M L Response Utilize a portfolio management approach to gather the Consolidation of applications baseline and identify opportunities for L H M Applications consolidation Consolidation of Migrate systems to approprately managed and secure data H M M Data Centers centers Strong Enable cross-Center collaboration and strengthen user H L H Authentication for authorization NASA systemsFeb 26-27 PM Challenge 2008 10
  11. 11. Communications Consolidation Current State Planned Future State Networks managed as Network managed as single independent services enterprise serviceFeb 26-27 PM Challenge 2008 11
  12. 12. Portfolio Management Strategy Current State Near Term Steady State Sci. and Eng. Project Mgmt. Sci. and Eng. Project Mgmt. Applications Applications Applications Applications Business Standards OCE/MD OCE/MD OCE/MD OCE/MD Architecture Business Infrastructure Business Infrastructure Applications Applications Applications Applications Performance Goals MSO CIO MSO CIO • Over 2500 applications listed in • Establish robust governance, • Recurring, lifecycle approach. HSPD-12 repository. portfolio process and stewardship of portfolios. • All application demand captured, • High-level analysis indicates and managed throughout the substantial redundancy. • Create complete Agency-wide “Execution Year”. Investment inventory of all application assets. Planning • Application integration not • CIO responsible for performance architected at the enterprise level • Develop architectural strategy for goals and EA compliance. Portfolio and primarily point to point. applications integration. owners set business standards.Feb 26-27 PM Challenge 2008 12
  13. 13. Financial Strategy Funding Source IT Portfolio Visibility Relationship MD Apps: Program Direct Management Insight Applications CIO Acquisition Oversight MSO Apps: Corporate or CMO Implement Contract Cost Reporting Infrastructure Applications Infrastructure Services Base: Corporate or CMO End User CIO Managed Contracts Over Base: Program Direct Implement Contract Cost Reporting Communications Data Center Status Quo Highly Specialized Status QuoFeb 26-27 PM Challenge 2008 13
  14. 14. Funding Agencywide Infrastructure Services Data Center End User Services Communications WEB Services IT Security Agency Applications Baseline Services Levels Vulnerability Mgmt Desktop Patch Mgmt Phone Authorization Content, WAN Authentication IEMP, NDC LAN eMail Situational etc Delivery, Etc. Etc. Awareness Portal Demand above Baseline Service Level Customer Funded – Charge BackFeb 26-27 PM Challenge 2008 14
  15. 15. Summary• A significant transformation of NASA’s IT management and infrastructure is required in order to better enable NASA’s mission by integrating people, processes, and information – The “10 healthy Centers” model requires maximum collaboration across organizations to achieve the mission• These changes are also required to improve security and can achieve significant efficiencies• NASA must recognize the fundamental relationship that exists between IT and mission success and therefore manage IT strategically• This type of transformation will be difficult and require time but must begin now• Continued strong executive buy-in and sponsorship are critical to successFeb 26-27 PM Challenge 2008 15