Resolve to Keep in Touch
Quantify Your Value for Customer
Retention and Business Growth
© 2014 N-able Technologies, Inc. A...
Agenda
• Why keep in touch?
• What is most effective method?
• Demo!
• Q&A
© 2014 N-able Technologies, Inc. All rights res...
Becoming a Trusted Advisor
• The ideal go-to relationship.
• Always top-of-mind.
• Ongoing repeat business.
• The first ch...
How do you Get There?
• Trust and value.
• If the customer sees everything working – do they attribute
that to the MSP?
• ...
Report & Discuss
• Reports give you a regular talking point.
• Show what you’ve done, and discuss what’s next.
• Keep the ...
The High Cost of Not Reporting
• Many IT providers choose not to do reporting at all, citing the
high cost and intense eff...
Automated Reporting
• “Trusted Advisor” reports highlight crucial IT insights.
• Provide regular touch points.
• Out-of-th...
Demo
Top Reports Recommended by N-able Partner Development Specialists:
• The Executive Summary Report
• Capacity Planning...
Questions?
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Thanks for Attending
• Questions? sales@n-able.com
• Sign up for a free trial at N-able.com.
© 2014 N-able Technologies, I...
Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive
property o...
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Resolve to Keep in Touch - Quantifying the MSP's Value to End Customers

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It's never too late to make a New Year’s Resolution. In this webcast, we show you:
The importance and value of regular reporting
How to make reporting an easy and automated task
Which reports are used by top-growth MSPs to quickly quantify the value of the services they offer
Which reports can help position your organization as a “Trusted Advisor” and the go-to for all things IT
What you should be looking for in a reporting solution
How reporting can help your customers meet regulatory and compliance requirements

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  • Lots of providers (80% according to the paper) don’t do reporting at all because of the intense time and effort. This is even a worse outcome.
  • Resolve to Keep in Touch - Quantifying the MSP's Value to End Customers

    1. 1. Resolve to Keep in Touch Quantify Your Value for Customer Retention and Business Growth © 2014 N-able Technologies, Inc. All rights reserved.
    2. 2. Agenda • Why keep in touch? • What is most effective method? • Demo! • Q&A © 2014 N-able Technologies, Inc. All rights reserved.
    3. 3. Becoming a Trusted Advisor • The ideal go-to relationship. • Always top-of-mind. • Ongoing repeat business. • The first choice when they need something new. • Exposure to new IT problems. • Referrals. Protection from competition through relationship. © 2014 N-able Technologies, Inc. All rights reserved.
    4. 4. How do you Get There? • Trust and value. • If the customer sees everything working – do they attribute that to the MSP? • Do they know what problems have been avoided? • Regular check-ins are vital! Professional reports add value. • The following back-ups were completed…. • The following patches were applied…. • X% of machines are currently up-to-date • These tickets were closed in X time… • Breakdown of current disk usage reveals…. • Our technicians completed the following tasks…. © 2014 N-able Technologies, Inc. All rights reserved.
    5. 5. Report & Discuss • Reports give you a regular talking point. • Show what you’ve done, and discuss what’s next. • Keep the relationship current. • Many MSPs and IT service providers said they are providing this information manually or compiling from separate systems (Word, Excel, etc.). • N-able Partners say they can spend ½ -3 hours per client/month to produce reports. • If you have 100-200 clients – you are dedicating over one week a month to reports! © 2014 N-able Technologies, Inc. All rights reserved.
    6. 6. The High Cost of Not Reporting • Many IT providers choose not to do reporting at all, citing the high cost and intense effort. • In some cases, they deploy techs on site to further the relationship and “show” the work. This is an expensive and non-optimal solution. • There is a better way. © 2014 N-able Technologies, Inc. All rights reserved.
    7. 7. Automated Reporting • “Trusted Advisor” reports highlight crucial IT insights. • Provide regular touch points. • Out-of-the-box & easily customizable reports allow you to tell the story you need to tell. • Integrate data across systems (N-able and PSA) • Retains data for compliance requirements © 2014 N-able Technologies, Inc. All rights reserved.
    8. 8. Demo Top Reports Recommended by N-able Partner Development Specialists: • The Executive Summary Report • Capacity Planning Report • AV Status Report • Ticket Summary Report • Network Assessment Report © 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
    9. 9. Questions? © 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
    10. 10. Thanks for Attending • Questions? sales@n-able.com • Sign up for a free trial at N-able.com. © 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
    11. 11. Legal Information N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx. All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies. © 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.

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