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The Cornerstone of Business is Client Relationship: Communicate Effectively, Provide Customer Care

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Filipino corporate trainer and motivational speaker, Mr. Myron Sta. Ana talks about how Client Relationship or Customer Service and how it plays a vital role in the success of any company or product and service provider.

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The Cornerstone of Business is Client Relationship: Communicate Effectively, Provide Customer Care

  1. 1. Communicate Effectively. Provide Excellent Customer Care.
  2. 2. Elements of Client Relationship  Internal  External
  3. 3. Internal (Preview)  Cognition (Knowledge)  Competencies (Skills)  Character (Attitude)
  4. 4. External (Preview)  Conditions (Environment)  Climate (Motivation)  Compatibility (Job-Person Fit)
  5. 5. Internal  Competencies (Skills)  How a job is done  How it is done well
  6. 6. Internal  Character (Attitude)  Build rapport  Sound positive  Don’t show negative attitude (boastful, impatient)  Smile all the time
  7. 7. External  Conditions  Working Environment  Management Support  People  Compensation and Benefits  Rewards and Recognition
  8. 8. External  Climate  Mood  Motivation  Moxie
  9. 9. External  Compatibility (Job-Person Fit)
  10. 10. External  Compatibility (Job-Person Fit)
  11. 11. Customers are not always RIGHT but they always have the RIGHT to be treated RIGHT Myron Sta. Ana MATINEE IDOL AND ACTION STAR Author of “Book Still Being Written”
  12. 12. Facebook Fan Page: www.facebook.com/MyronStaAnaTCS Twitter Handle: @MyronStaAna LinkedIn Profile: www.linkedin.com/in/MyronStaAna Google+ Account: www.plus.google.com/+MyronStaAna

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