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Grapevine communication

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Grapevine communication in business environment

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Grapevine communication

  1. 1. Grapevine communicationGRAPEVINE COMMUNICATION
  2. 2. SCOPE  Salient features  When where and why  Advantages  Disadvantages  Countermeasures
  3. 3. INTRODUCTION
  4. 4. FEATURES  Flexibility  Rapid  No record  Distortion  Spontaneity
  5. 5. WHEN AND WHY?  Employee Emotion  Informal and peer groups  Exceptional information  Talkative people  Suspicious attitude  Organizational climate
  6. 6. ADVANTAGES  Rapid flow  Speedy Feedback  Group cohesiveness  Informal communication
  7. 7. DISADVANTAGES  Rumours  Untrustworthiness  Adverse effect - employee output  Internal hostility  Impedes Goodwill
  8. 8. DEALING WITH GRAPEVINE  Open communication channels  Improve work quality  Trust-relationships  Information access  Provide correct information
  9. 9. DEALING WITH GRAPEVINE  Encourage involvement  Use as Barometer  Avoid threatening  Control rumours  Integration
  10. 10. DEALING WITH GRAPEVINE  Encourage interactions  Open culture  Communicate  Keep them busy  Eliminate uncertainty
  11. 11. CONCLUSION
  12. 12. ANY QUESTIONS

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