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Presentation bashundhara-group

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Bashundhara Group Communication Problem

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Presentation bashundhara-group

  1. 1. Baup
  2. 2. Company profile • Type of company Real estate Business conglomerates. • Industry Real estate manufacturing. • Products/service Paper Steel LPG bottling Tissue paper Cement Land project • Employees approx. 8100
  3. 3. Founder of Bashundhara Group
  4. 4. Mission & vision  The motto of the Group is “For the People, for the Country”.– to serve people with maximum satisfaction and keep on working for the greater welfare of the people and the country. Vision To become the world’s best business conglomerate company.
  5. 5. Research Question  1. What are the major causes of miscommunication in the firm?  2. Does favoritism towards employee causes harm to overall productivity?  3. How the company recruits new employees?  4. Is there any discrimination regarding the communication process?  5. Is there any distortion on informal network?
  6. 6. Research methodology  Primary Research  Interview  Survey  Secondary Research: : Web-articles, blogs, journals, databases, social media websites, newspapers and other media.
  7. 7. Literature Review Major causes of miscommunication  Power distance  Distance between different departments  Employees are not well informed  Management and employees not in good terms
  8. 8. Interview  We conducted a short interview with Shahin Mahmud, Brand Manager of Bashundhara Paper Mills. We asked him, “Please tell us your experiences in your company as well as share the communication gaps if you have any.”  “I am working for Basundhara group for 5 years. In last five years I got promoted 3 times based on my working eligibility. First it was difficult to adjust with the organization and the working environment. There were some communication gap between me and the people of the organization. I faced it quite severe for some moment. It was difficult to communicate in decision making meetings, the upper level manager were difficult to adapt with. In some cases, the communication problem appeared acute because of cultural differences. It was not easy to make a decision because of the cultural problems between me and the upper level managers.”
  9. 9. Survey Demography Male 63% Female 37% Participants of Survey Total 30 people, Male: 19, Female: 11
  10. 10. Survey (Cont.) Question 1: How long have you been working? Less than 6 months 10% 1 year 27% 2-3 years 36% More than 3 years 27% How long have you been working? Assumption: Most of the employees are working for more than 2 years
  11. 11. Survey (Cont.) Question 2: Do you face any communication problem in your workplace? Rarely 60% Occasionally 27% Frequently 6% Never 7% Do you face any communication problem in your workplace? Assumption: Although 60% of the employees rarely face communication problem, 27% of the employees occasionally face problems.
  12. 12. Survey (Cont.) Question 3: How satisfied are you with communications in your company? 23% 40% 17% 17% 3% How satisfied are you with communications in your company? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Assumption: Around 63% employees are satisfied with the communications in the company. However rest of them have at least some minor dissatisfaction.
  13. 13. Survey (Cont.) Question 4: From which of the following sources do you now receive most of your information about what is going on in the company? The grapevine 20% Bulletin board 10% My supervisor 15%Company leadership 6% Group meetings at our work location 16% Local company publications 6% Company intranet 12% Company e- mail 13% Voice-mail announcement s 2% Assumption: Most of the sources of communication are from Grapevine (gossip or rumor), Company Meetings & Emails.
  14. 14. Survey (Cont.) Question 5: How would you rate your manager's communication skills? Excellent 34% Very Good 27% Good 23% Fair 13% Poor 3% How would you rate your manager's communication skills? Assumption: Most of the responses were positive on their manager’s communication skills.
  15. 15. Survey (Cont.) Question 6: What type of communication problem you are facing in your work life? Verbal 10% Non-verbal 40% Formal 3% Informal 47% What type of communication problem you are facing in your work life? Assumption: Informal channel communication and Non-verbal communication are the most common problems they are facing.
  16. 16. Survey (Cont.) Question 7: Does it affect the overall outcome of the company? Yes 73% No 27% Does it affect the overall outcome of the company? Assumption: Around 73% employees think that Informal & Non-verbal Communication is causing problems to the company.
  17. 17. Survey (Cont.) Question 8: Do you think about being assertive while giving bad news? Yes 60% No 40% Do you think about being assertive while giving bad news? Assumption: Most of the employees are more assertive while giving bad news.
  18. 18. Survey (Cont.) Question 9: While communicating with others what type of problem you usually face? Geographical 3% Gender 34% Religion 10% Language 53% While communicating with others what type of problem you usually face? Assumption: Language is the most prominent barrier in effective communication.
  19. 19. Survey (Cont.)  Question 10: Does it help showing attitude and ego in business communication? Yes 27% No 73% Does it help showing attitude and ego in business communication? Assumption: It’s not recommended to show attitude and ego in business communication.
  20. 20. Research Findings  Major causes of miscommunication  Gender discrimination which is why there is a imbalance in the number of male female employee ratio in the higher positions.  Favoritism towards employees  Grapevine (Rumors)  Informal network distortion causes problems in lateral communication
  21. 21. Analysis Internal communication Methods  E-mail  Meeting  Communicating through manager  Annual General meeting
  22. 22. Hypothesis  Discrimination can be one of major the reasons of communication difficulties in the company.
  23. 23. Recomendations  Standardized communication should be implemented among all the departments  Information passed among employees should be mentioned if its official and vice versa  Managers should be encouraged not to show favoritism towards any employees
  24. 24. Conclusion If you have any questions feel free to ask.

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