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CHIRAG_1_

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CHIRAG_1_

  1. 1. RESUME MUSKAN THAKUR NirmalaBhawan, Gali no. - 8, H.no. -1260 Adarsh Nagar behind Parwati Dharmshala, Ghookna More, Ghaziabad E-Mail:- muskan.chirag@rediffmail.com Mobile no. - 9873956659 Objectives & Summary Of Professional: Hard working management who seeks a position in corporate world. I am enthusiastic our work having inquiring mind, eagle eye for working details, quick & accurate decision taker. Strong inclination to utilize and develop my skills in any atmosphere. I am self-motivated, self- starter to adopt the proper work. Educational Qualification:  M.A.(Eco) passed From C.C.S. University.  B.B.A. Passed From Asian Institute Of Management & Technology.  Intermediate passed with 2nd Division From Sushila Girls Inter College Ghaziabad (U.P. Board)  High School Passed with 2nd Division From M.B. Girls Inter College Ghaziabad (U.P. Board) Professional Qualification:  Diploma in one year Computer Course (Advanced Diploma in Software Technology) from NCC Career Academy Lohia Nagar Ghaziabad. Work Experience: 1. One year Experience as a Personal Secretary in Ganesh Hospital Nehru nagar Ghaziabad. JOB RESPONSIBILITY:-  Handling the day to day administrative functions.  Data feeding in computer.  Ready to patients reports  Fixing the Appointments to the patients & other Hospitals.  Ready to payment reports  Comparison graph of all RMS  Ready to month end reports for review meeting
  2. 2. 2. Two Year Experience as a Personal Assistant in Standard Charted Bank (D.S.T.) Karol Bag New Delhi JOB RESPONSIBILITY:-  Handling the all office work.  Data feeding in computer.  Handling the all calls.  Fixing the Appointments to the customers.  To response for all emails  To Ticket Booking. 3. Five year experience as a Customer care Manager (Sales) in Regent Auto links (P) Ltd (Maruti Authorized Dealers) from Meerut road industrial area, GZB. (September 2004 to Dec2009) JOB RESPONSIBILITY:-  Handling all the Customer care work like, full fill all the data & maintain in computer (DMS).  To provide backend resolution to the customers & to provide same day resolution to the queries and complaints.  Monitoring the SSI score by tracking the PSF calling, IFC & taking corrective /preventive actions to improve sales satisfaction  Training the entire sales team on process and understanding & importance of SSI.  Focusing on delivery process to ensure the customer is happy at the final touch.  Interact with customers on the floor and take feedback to know areas of improvement.  Converting the dissatisfied customers into satisfied ones and relationship building with satisfied customers.  Closure of all sales complaints within 24 hrs. Of opening complaints.  Ensure that all customer interaction area in the Dealership / Showroom is in perfect order so as to ensure an excellent customer experience.  To share and resolve all issues in the Dealership related to sales satisfaction in Review meeting with seniors 4. Two Yrs experience as a Customer care Manager in Shiva Motors (1stJun. 2010 to 8th May2012) from Meerut road industrial area, GZB JOB RESPONSIBILITY:-  Handling all the Customer care work like, full fill all the data & maintain in computer (Auto serve, GM Distribution & GM Training).  Monitoring the PDSS score by tracking the PSF calling, VDC& taking corrective /preventive actions to improve sales satisfaction  To provide backend resolution to the customers & to provide same day resolution to the queries and complaints.
  3. 3.  Audit for customer care dept. sales & handling the customer care dept. sales of all branches.  Supervising the RSO Calling done by CRE (Maintaining the RSO calling report for all branches)  Training the entire sales team on WBT (Web base Training) & IBT (Instructor Base Training)  Supervising the Quality calling done by CRE ( Maintaining the Quality calling report)  Handling the Quality Calling & reporting to MD  Focusing on delivery process to ensure the customer is happy at the final touch.  Interact with customers on the floor and take feedback to know areas of improvement.  Converting the dissatisfied customers into satisfied ones and relationship building with satisfied customers.  Closure of all sales complaints within 48 hrs. Of opening complaints. 5. At present working as a Customer care Manager in Vipul Motors (P) Ltd (Maruti Authorized Dealers) from Noida sec.- 63. (December 2012 to till now) JOB RESPONSIBILITY:-  Handling all the Customer care work like, full fill all the data & maintain in computer (DMS).  To provide backend resolution to the customers & to provide same day resolution to the queries and complaints.  Monitoring the SSI score by tracking the PSF calling, IFC & taking corrective /preventive actions to improve sales satisfaction  Focusing on delivery process to ensure the customer is happy at the final touch.  Interact with customers on the floor and take feedback to know areas of improvement.  Converting the dissatisfied customers into satisfied ones and relationship building with satisfied customers.  Closure of all sales complaints within 0 days of opening complaints.  Ensure that all customer interaction area in the Dealership / Showroom is in perfect order so as to ensure an excellent customer experience.  To share and resolve all issues in the Dealership related to sales satisfaction in Review  Meeting with seniors and taking a corrective action. Co-Curricular & Awards:  Won Prize in the dance competition in 1990.  Won Prize for Speech Competition in 1997.  Secured 1st position with special certificate & Gold Medal in the Social Service held in 1998  Secured 1st position with special certificate & Gold Medal in the Social Service held in 1999.
  4. 4. Extra Curriculum Activities: Done Beautician Course, Soft toys making course, Boutique Course, Dancing & Singing Course. Personal Profile: Date of Birth : 12th June 1984 Husband’s Name : Mr. Anil Kumar Thakur Nationality : Indian Sex : Female Marital Status : Married Language Known : Hindi & English Key Strength : Capable Of facing challenges, Confident & Hard-Working Hobbies : Listening music, Doing Computer Work, Reading Books & Magazines, Net surfing & Meeting People. Current Salary : 25,000/- (Per Month) Date: Place: Muskan (MUSKAN THAKUR)

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