Organizational Behavior term paper report By Mushfiqul Haque Mukit ewu


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Organizational Behavior term paper report By Mushfiqul Haque Mukit ewu

  1. 1. East West UniversityNAME IDMd. Majharul Islam 2009-2-10-047Md.Mushfiqul Haque Mukit 2010-2-18-010Narina Ann Guda 2011-2-14-190Subject: Organizational Behavior # 251Sec: 01Term paper topics: Practical Application of OrganizationalBehavior in Mega Builders, a real estate companyEmail: 01670 25 64 84Date of submission: 08 August, 2012 Submitted to: Engr. Kamrul Hassan, Assistant Professor Department of Business Administration
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  3. 3. 3REPORT ONREPORT ONPractical Application ofPractical Application ofOrganizational Behavior in MegaOrganizational Behavior in MegaBuilders, a real estate company…Builders, a real estate company…Date of submission: 08/08/2012Date of submission: 08/08/2012Submitted to:Submitted to:Engr. Kamrul Hassan,Engr. Kamrul Hassan,Assistant ProfessorAssistant ProfessorDepartment of Business AdministrationDepartment of Business Administration
  4. 4. REPORT ONTo,Kamrul HasanAssistant Professor,Department of Business AdministrationEast West UniversitySubject: Submission of the Report On ‘Practical Application of OrganizationalBehavior in Mega Builders.’Dear Sir,We are pleased to submit the report on “Practical Application of Organizationalbehavior in Mega Builders.” which was assigned to us by you as a part of“Organizational Behavior”.We have take at most care to present this report and this report has been excellentoutlet for combining theoretical and practical aspect. We have visited a real estatecompany named “Mega Builders” and collected information from these on the basisof their organizational behavior perspective.Since this report is our first endeavor on this topic, inspire of our best effort theremay be lacking a fault, we will be ready to accept any suggestion at any aspect of thisreport.We have a great interest on this report and we will be highly motivated if this reportmeets your desired expectation. And we are always being ready to reply all inquiresthat you may have regarding this report. Really we enjoyed your task heartily.Yours sincerely Md. Majharul Islam 2009-2-10-047 Md.Mushfiqul Haque Mukit 2010-2-18-010 Narina Ann Guda 2011-2-14-190 4
  5. 5. ACKNOWLEDGEMENTFor the completion of this study we don’t deserve all praise. There were a lot ofpeopleWho also deserve the thanks for preparing this report?We are grateful to Md. Hasan-Uz-Zaman, planning and development director of MegaBuilders. He helped a lot to collect required information from their company andguided us and provided information for preparing this report.We would like to thanks to our course teacher assistant professor, Kamrul Hasan ,Who instruct us in the right way and give us proper guidelines for preparing thisreport. 5
  6. 6. EXECUTIVE SUMMARYMega builders are one of the leading reputed well-established large real estatecompanies who handle its operation in effective way. Its Human ResourceDepartment is strong and support and coordinate other department.The company is divided into some departments. These are ____ I. Architectural department II. Engineering department III. Marketing department IV. Finance and accounts department V. Logistics department VI. Purchase departmentThey perform their works department wise.Every department use computer, different software and IT.The organization has many employees and they properly deal with their employeesto be successful one. 6
  7. 7. Table of ContentSerial No. Topics1.0 Introduction1.1 Origin of the report1.2 Objectives of the report1.3 Methodology1.4 key part of the report1.5 Limitation2.0 Pristine view of Mega Builders2.1 Company Profile2.2 Services Include3.0 Findings3.1 What is organizational behavior?3.2 Leadership models3.3 Motivational Factors3.4 Communication3.5 Organizational culture3.6 Participation process3.7 Empowerment3.8 Conflict3.9 Power and politics3.10 Change4.0 Conclusion4.1 Conclusion4.2 Recommendation4.3 Bibliography 7
  8. 8. Chapter-01Introduction1.1 Origin of the reportThis report is generated under assistant professor, Kamrul Hasan, Department ofBusiness Administration. This report is prepared as the requirement of“Organizational Behavior course. The topic is “Practical application of organizationalbehavior in “Mega Builders” by studying company’s actual norms, behaviors,attitudes, communication system, culture and different problems and theirsolutions.1.2 Objectives of the reportBroad Objectives: The main objective of the study is to provide a overall view of the practicalapplication organizational behavior in Mega Builders.Specific Objectives: Identify its____ • activities and operations • culture, • communication system, • Problems and solutions.Background Study:Douglas McGregor, an American social psychologist, proposed his famous X-Y theoryin his 1960 book The Human Side of Enterprise. Theory x and theory y are stillreferred to commonly in the field of management and motivation, and whilst morerecent studies have questioned the rigidity of the model, McGregor’s X-Y Theoryremains a valid basic principle from which to develop positive management styleand techniques. McGregors XY Theory remains central to organizationaldevelopment, and to improving organizational culture. 8
  9. 9. Theory x (authoritarian management style)*The average person dislikes work and will avoid it he/she can.*Therefore most people must be forced with the threat of punishment to worktowards organizational objectives.*The average person prefers to be directed; to avoid responsibility; is relatively notambitious, and wants security above all else.Theory Y (participative management style)*Effort in work is as natural as work and play.People will apply self-control and self-direction in the pursuit of organizationalobjectives, without external control or the threat of punishment.*Commitment to objectives is a function of rewards associated with theirachievement.*People usually accept and often seek responsibility.*The capacity to use a high degree of imagination, ingenuity and creativity in solvingorganizational problems is widely, not narrowly, distributed in the population.*In industry the intellectual potential of the average person is only partly utilized.1.3 Methodology • The study is based on the ‘Mega Builders’ a real estate company. • Data received from web, journal and company prospectus. • Used Ms Word & Ms PowerPoint. • Primary Information We visited the real estate company “Mega Builders” and collected information relevant to our study. • Secondary Information:Mega builders publish a wide variety of materials for the benefit of existing andpotential customers. It includes press releases, release notes, articles etc. For thestudy on mega builders we used data and information from those sources. We alsohave gathered information from their website. 9
  10. 10. 1.4 What is Organizational Behavior?Organizational behavior is the systematic study and careful application ofknowledge about how people – as individuals and as groups – act withinorganizations.On the other hand, OB is the study of what people think, feel, and do in and aroundorganizations.Organizations:Organizations are groups of people who work interdependently toward somepurpose.Goals of organizational behavior -Describe: Systematically, how people behave under a variety of conditions. -Understand: Why people behave as they do? -Predict: predicting future employee behavior (Who would be dedicated andproductive or absent & tardy) -Control: Control and develop some human activity at work so thatemployees performance can be improved.1.5 Limitations of the study: • Since there has been no specific automobile insurance company in our country, it was difficult to collect required information from general insurance companies. • There is very little difference among these companies as they follow the same rules regarding automobile insurance. • Sometimes they are not interested to reveal confidential information about their company • Time was comparatively short.1.6 Report Preview 10
  11. 11. The main view of the report is to show how the Mega Builders operates, its policies,cultures, conditions and services to the customer.Chapter-02Pristine view of ‘Mega Builders’2.1 Company Profile:“Mega builders” is a real estate company that serves the people by providinghousing facilities.Mega builders:Mega builders one of the reputed and largest real estate companies in Bangladeshembarked upon its journey since 1998 with the first project under the name of“Mega Chayaneer” at bananas. The company then gain ground and became very wellknown in real estate sector. From the very beginning Mr. Murad Iqbal Chowdhury the founder of the companytook over the reins of the company and since then there has been no looking back. Intime with the active support of the other helping hands, the company hasprogressed rapidly adding new projects at a very rapid pace and the companybecame financially very healthy by this time. Now, the company has many projects at different places in Dhaka city. Theyhave projects at Dhanmondi, Gulshan, Gulshan Niketon, Banani, Uttara, Kalabagan,Green road, rawer bazaar and many other locations. The company has also projects in Chittagong and Sylhet.Some of their handed over projects are given below…Project name locationMega Prangon Dhanmondi R/AMega Chicanery BabaniMega Rangon Dhanmondi R/AMega Lake Breeze GulshanMega Angon Dhanmondi R/A 11
  12. 12. Some of their on going projects are given below…Name locationMega Harbor MirpurMega Aminus villa MirpurMega Sunflower KallyanpurMega Sandalwood Dhanmondi Some of their upcoming projects are going to be established at dhanmondi, gulshan,kalabagan, wari , bashundhara, baily road, green road, mohammadpur, pallabi, banani,paikpara, badda, and shymoli.2.2 Services Include: • Advertisements, Publicity and Sales Promotion. • Sales and Customers handling. • Documentation and Legal matters etc. • Architectural Plans, Structural Plans, Soil-Testing. • Sanitary & Electrical Drawings. • Site Mobilization. • Materials Procurements, Labor Contacts. • Work Supervision of all Civil Works including Super Structure and Finishing work. • Arrangements of installation of Lifts, Generator, Intercom. • Electrical & Sanitary works. • Engineering supervision and quality control. • Obtaining permission and connection from TITAS, DESA, and WASA etc. • Apartment handing over and Transfer formalities.. 12
  13. 13. Chapter 3 Findings &Analysis Withdraws High 3.1 Practical Application of Organizational Area of employee participation Behavior in Mega Builders in decision making Leadership Model: Joins Mega Builders uses different types of leadership style in different situations. Their leadership system include_____ Consultative suggestion system, in which the managers seeks ideas from the employees before taking decisions. Medium Benevolent Autocratic system, in which manager present decision subject to change; seeks Ideas; sells decision. Consults Participative committees, Such as Quality circles I which manager asks group for recommended action before deciding. Area of authority applied by manager Sells Amount of m o d Participation e e r f Manager asks Low Manager Manager present Manager Manager Manager Group for Decides with Asks group TellsDescription Makes and Decision subject Seeks ideas bOf typical o Recommended Group; To decide Announces To change; seeks Before Action j Action before “One person Decision Ideas; sells Deciding Deciding One vote” Decision f o a e r a l a t Participative Democratic ConsensusPopular Consultative committees, Benevolent Management o Autocratic Decision Terms Management; T Such as Management Autocracy Making, Suggestion 13 Quality system Self-managing circles Teams empowerment
  14. 14. Motivational factor:Motivational factors are used to increase the productivity and participation of theemployee so that organization can easily achieve their goals and objectives.Mega builders use different motivational factors to encourage their employees so thatthey exert their highest effort to fulfill the organizational goal. Their main motivationalfactors include • At least two Bonus • Commission on performance • Portion of profit • Appreciation for good performance • Proper training for employees • Proper salary • Mutual respect etc.  Portion of profit differ from position to position. Communication system: One of the very important factors, on which the success of a organization dependslargely. If an organization fails to ensure appropriate communication system , it willnever be successful. A proper communication system from the lower to upper and upperto lower is very essential to be successful.Communication is the transfer of information and understanding from one person toanother person. It is a way of reaching others by transmitting ideas, facts, thoughts,feelings and values. Its goal is to have the receiver understanding the message as it wasintended. 14
  15. 15. Two way communicationIt is the method by which a sender reaches a receiver with a message. It usually requires 8steps, whether the two parties talk, use hand signals, or employ some advancedtechnology means of communication.The steps are following_____  Develop an idea  Encode  Framing  Transmit  Receive  Decode  Accept  Provide feedback.Like most companies Mega Builders has also a very nice and well organizedcommunication system.They have given their employees a greater autonomy to give and receive each and everyinformation to the authority and from the authority.All vital issues related to management and organization is properly communicated to theemployee.They arrange a general meeting each year and all employees from lower level to higherlevel has the equal right to participate in it. They all have the right to ask any relevantquestion to the top management. 15
  16. 16. 3.2 Detailed Study of an OB Topic 16
  17. 17. Organizational culture:Organizational culture is a set of assumptions, beliefs, values, and norms that are sharedby organization members. It represents a key element of the work environment in whichemployees perform their jobs.Importance of organizational culture:Organizational culture is important____  To achieve the firm’s goals.  To give organizational identity to their employees.  It’s an important source of stability and continuity to the organization.  Help new employees to adjust easily.Characteristics of cultures:  Distinctive  Stable  Implicit  Symbolic  No one type is best  Integrated  Accepted  A reflection of top management  Subculture  Of varying strengthOrganizational culture of Mega Builders: 17
  18. 18. The internal culture of mega builder’s is flexible for the employees. We learn a sentencefrom a great person……..“I behave with you like a friend but remember that I am not your friend”. The culture ofMega builder’s too much related this sentence. For achieving the organizational goal thecommunication upward to downward, like friendly. They give all the facilities to theiremployee but employees must work to archive the organizational goal. 18
  19. 19. Participation process of mega builders:What is participation?Participation is the mental and emotional involvement of people in group situations thatencourages them to contribute to group goals and share responsibility for them.This definition entails three important ideas- • Involvement • Contribution and • ResponsibilityParticipation means meaningful involvement rather than mere muscular activity. Itmotivates people to contribute and show their creativity to achieve the organizationalgoals.Participation encourages people to accept responsibility to their group activities.Why are participations popular?  Participation tends to improve performance and job satisfaction.  Increase the productivity of firm’s  Provide power opportunities earlier to minority workers in an increasingly diverse workforce.Mega Builders is very much concerned about their employee participation. They alwayswant to ensure greater participation of their employees to fulfill the organizational goals.They attempt to take different measures to increase greater participation of theemployees. These include_____ • Motivational factors • Employees have right to participate in the annual general meeting of the company. • They have the right to express their opinions in AGM. • Employees’ personal issues are also considered that affect the performance greatly. 19
  20. 20. • Example: Once the absenteeism of one employee increased, close inspection shows he was very much depressed due to the death of his wife. In this case, the organization suggests him to rent a house near the office and take a leave for some days.Participation Process: Situation Outcomes Organizations: Higher output Better quality Involvement Creativity Participative Mental Innovation Program Emotional Employees: Acceptance Self-efficacy Less stress Satisfaction 20
  21. 21. Empowerment:Empowerment can be defined as the degree to which the employees of the organizationare given power to take decision by themselves. Or to what extent power is given to theemployee.Mega builders provide the employee enough power to participate in the annual generalmeeting. The opinion of the employees are taken cordially and these are considered asvery important factor when take the final decision.Employee emotions and values are given priority to a greater extent here. Their opinionsare given priority here. As it is private limited company, ownership is much moreimportant here and most of the decisions are made by the top level management.Specially, important decisions regarding the management of the company are taken by thetop management.ConflictConflict arises from disagreement over the goals to attain or the methods used toaccomplish these goals.Conflict also arises due to task independence, ambiguity of roles, policies and roles,personality differences, ineffective communication, competition over scarce resources,personal stress and differences in attitudes, beliefs and experiences.Conflicts are also seen in Mega Builders like other organizations. They handle it verywisely.If there is any conflict within a department, the department head try to solve it. If he failsto solve it by himself, he informs it to the top management to solve.But when there is any conflict in the top management, it becomes very serious a harmfulas well for the organization. Usually this situation doesn’t appear. But if really there isany situation, the authorities first try their best to identify the actual problem and try tosolve it. But if they fail, they have to fire one of the employees to control the situation. 21
  22. 22. Conflict can both be constructive or destructiveConflict is often seen as a destructive phenomenon, but it is a limited view. In fact, if allconflict with co workers is avoided, each party is likely to deprive useful informationabout other’s preference and views. Conflict is not all bad; rather it may result in eitherproductive or non productive outcomes. A more positive view, then , is to see that conflictis nearly inevitable and to search for ways in which it can be result in constructiveoutcomes.Some benefits of conflicts are following…..  People search for new ways to reduce conflict in future which increase their innovative power.  It helps them to experiment new ideas.  Hidden problems are brought to surface by it, so that can be further solved.Once the conflict is solved, people become more committed towards their work, so thatno conflict arises in future.Some disadvantages are also prevailed. These are given bellow………  If it becomes too long, it may focus on personal issue.  At professional level the team work or cooperation may deteriorate.  It can raise personal stress level by declining one’s image to others.  Motivation level of employee can be reduced.Organizational Power and politics:Power is the ability to influence other people and events. It’s the leader’s stock-in-trade,the way that leaders extend their influence to others.Organizational politics refers to intentional behaviors that are used to enhance or protect aperson’s influence and self interest while also inspiring confidence and trust by others.In mega builders internally there is no direct influence of employee power and politics butpower and politics are inter-related. 22
  23. 23. Change:In case of any type of change in the organization, the employees are properly informed.They are properly handled to cope with the changing environment. • Employees are informed before implementing the change. • Their opinions about the change are also taken. • These are considered properly before implementing change. • Employees are well trained to cope with the new change in the organization.In case turnover,From the perspective of employee:They must inform the authority at least 3 months before changing the job. Otherwise theywill cut of their 1 month salary.From the perspective of employer:Before firing any employee, authority must inform the employees before 3 months. 23
  24. 24. Chapter 04Conclusion, Recommendation AndBibliography4.1 Conclusion Organizational Behavior is a pervasive subject, which include most of the organizationalIssues. This include ---- • human behavior and their interaction in group and individually • organizational structure • cultures • interaction system • leadership style • potential problems and their solution • employee stress • Participation and so on.We have mainly shown here the actual application of the above mentioned factors in arenowned real estate company “Mega Builders”.4.2 Recommendation Mega Builders should more actively find problems faced by their employees in the workplace and take corrective measures to solve them as soon as possible to be a successful one in the real estate business. They should be more concern about employee performance and attainment of organizational goals.4.3 Bibliography The Study is based on the following resources: Organizational Behavior by John W Newstrom Web Sources Company journal 24