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Resume_M WAIN_2016_MICT_AU


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Resume_M WAIN_2016_MICT_AU

  1. 1. Muhammad Wain GLOBE Solution Support Specialist at Nestle Head Office Pakistan   +61 41 2273 489 / +92 322 8093 881 Computer Systems & IT Solutions Engineer having more than 5 years of experience in Software/IT industry focusing on Industrial Automation Solutions, Technical Software Operations, Information Systems Integration, Requirements engineering, and Enterprise Networking. Engaging and flexible individual outfitted with the ability to efficiently perform as an individual or in a team of diverse professionals in order to promote organizational success and ensuring the continuation and enhancements of services. Currently on a look out for opportunity as an IT Systems Analyst or IT Project Team lead. Strengths: Extensive experience in different projects commissioning remotely as well as on site, utilizing SDLC and Agile methodologies. Hands on experience of identifying, eliciting and prioritizing requirements, software analysis and design, effort estimation and costing. Experience of Application Development, systems testing/maintenance within established guidelines and quality standards. Expertise in developing end user documentation, technical specifications and project training manuals. In-depth knowledge of the organizational, economic, regulatory & socio-technical issues that arise in the implementation of IT applications, and how to effectively manage these issues. Ability to adapt to an ever-changing work environment, and to work under challenging time-frames. Diligent in relationship building, problem solving, decision-making, interpersonal, written and oral communications skills. Academic Qualifications 1. Masters of Information and Communication Technology Advanced i. Enterprise Networking (Major - 2013) ii. ICT Strategic Planning (Major - 2014) Institute: University of Wollongong, Main Campus, Australia Duration: 2013 - 2014 2. Bachelors of Science in Computer System Engineering Institute: GIK Institute of Engineering Sciences & Technology, Pakistan Duration: 2002 – 2008
  2. 2. Work Experience in Australia Company : JAV I.T. GROUP Position : IT Support Engineer Duration : 2014 – 2015 Main Responsibilities: Provision of high quality IT services, deployment and rollout tasks at CBA. Installation, Troubleshooting and Auditing of all Desktops, Laptops, Tablets and ICT related hardware/Software at healthcare facilities. Installation and up-gradation of LAN/WAN network at multiple client sites for enhanced network performance. Carry out various cloud application setup jobs on thin clients as per SLA. Work Experience in Pakistan Company(s) : AVANCEON, Nestle Position(s) : Software Engineer, IT Service Desk Executive Duration : Nov 2008 – Jul 2012, Mar 2016 - Current Main Responsibilities: Complete commissioning (from user requirement gathering to solution development, testing and deployment) of multiple system integration projects in adherence to company's V life cycle model with success. Turnkey plant information management systems and historian applications deployments with support to HMI Clients with automation GUI Tools using different OPC Servers. Develop, install, maintain and upgrade standard and custom software packages for individual and corporate clients. Provide technical support on-site, online and remotely to satisfy company’s after- market support agreements. Managing the company’s SharePoint portal and keep the application servers accessible 24/7 for offices in three different regional domains. Testing new tools for adding features to company’s proprietary software and prepare technical documents for the same. Establish networking environment by designing system configuration; directing system installation; and enforcing system standards. Maximize overall network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; and collaborating with network architects on network optimization. Secure network system by establishing and enforcing group policies; defining access rights and control listings in Active Directory. GLOBE Solution Support Specialist at Nestle Head Office Pakistan, providing 1st level support to Nestle employees in Asia pacific region remotely and in person.
  3. 3. Projects Exposure - CBA. (2014) 2011). (2010). Akzonobel iBoiler Control System (2010). Engro Fertilizer iBoiler & Digital Control System Integration (2009). Nestle Boiler Control System & iBoiler online Dashboard with IPS (2009). Recipe Generation Software for Omore Icecream (2008). Corporate Achievement Corporate Excellence Award in recognition of successful implementation of energy optimization solution for boilers at Nestle Kabirwala site during year 2009, which enabled the access to the plant boiler system securely and remotely for site managers online. Academic Achievement Overall Distinction in Information & Communication Technology (ICT) Strategic Planning at University of Wollongong during year 2014. High Distinction Courses -- University of Wollongong during year 2013 - 2014. 1. IT Governance 2. Project and Change Management 3. E-Business Technologies Distinction Courses -- University of Wollongong during year 2013 - 2014. 1. Business Intelligence and Knowledge Management. 2. Systems Integration 3. IT Security and Risk Management 4. Strategic Network Design 5. Database Management Systems 6. Organizational Issues & Information Technology Technology Exposure 1. Windows Server Operating Systems 2. MS SharePoint Administration 3. VMware / VSphere / Hyper - V 4. MS Project Server 2013 5. AMAZON Web Services 6. MS Excel - BI tool: Jedox 7. Internet of Things (OWL Protege) 8. OSISoft’s PI Management System 9. MS SQL Server and Oracle Databases 10. Rockwell Factory Talk (RSview) 11. Domain Controllers & Active Directory 12. Visual Studio .NET Framework 13. Cisco Routers, Switches & Hubs 14. Languages: VB, XML & C# 15. MS Office 365 Suite 16. SAP (Entry Level) Career Episodes and Project Details Live @