GLOBE Solution Support Specialist at Nestle Head Office Pakistan
+61 41 2273 489 / +92 322 8093 881
Computer Systems & IT Solutions Engineer having more than 5 years of experience in
Software/IT industry focusing on Industrial Automation Solutions, Technical Software
Operations, Information Systems Integration, Requirements engineering, and Enterprise
Engaging and flexible individual outfitted with the ability to efficiently perform as an individual or
in a team of diverse professionals in order to promote organizational success and ensuring the
continuation and enhancements of services. Currently on a look out for opportunity as an IT
Systems Analyst or IT Project Team lead.
Extensive experience in different projects commissioning remotely as well as on site,
utilizing SDLC and Agile methodologies.
Hands on experience of identifying, eliciting and prioritizing requirements, software
analysis and design, effort estimation and costing.
Experience of Application Development, systems testing/maintenance within established
guidelines and quality standards.
Expertise in developing end user documentation, technical specifications and project
In-depth knowledge of the organizational, economic, regulatory & socio-technical issues
that arise in the implementation of IT applications, and how to effectively manage these
Ability to adapt to an ever-changing work environment, and to work under challenging
Diligent in relationship building, problem solving, decision-making, interpersonal, written
and oral communications skills.
1. Masters of Information and Communication Technology Advanced
i. Enterprise Networking (Major - 2013)
ii. ICT Strategic Planning (Major - 2014)
Institute: University of Wollongong, Main Campus, Australia
Duration: 2013 - 2014
2. Bachelors of Science in Computer System Engineering
Institute: GIK Institute of Engineering Sciences & Technology, Pakistan
Duration: 2002 – 2008
Work Experience in Australia
Company : JAV I.T. GROUP
Position : IT Support Engineer
Duration : 2014 – 2015
Provision of high quality IT services, deployment and rollout tasks at CBA.
Installation, Troubleshooting and Auditing of all Desktops, Laptops, Tablets and ICT
related hardware/Software at healthcare facilities.
Installation and up-gradation of LAN/WAN network at multiple client sites for
enhanced network performance.
Carry out various cloud application setup jobs on thin clients as per SLA.
Work Experience in Pakistan
Company(s) : AVANCEON, Nestle
Position(s) : Software Engineer, IT Service Desk Executive
Duration : Nov 2008 – Jul 2012, Mar 2016 - Current
Complete commissioning (from user requirement gathering to solution development,
testing and deployment) of multiple system integration projects in adherence to
company's V life cycle model with success.
Turnkey plant information management systems and historian applications
deployments with support to HMI Clients with automation GUI Tools using
different OPC Servers.
Develop, install, maintain and upgrade standard and custom software packages for
individual and corporate clients.
Provide technical support on-site, online and remotely to satisfy company’s after-
market support agreements.
Managing the company’s SharePoint portal and keep the application servers
accessible 24/7 for offices in three different regional domains.
Testing new tools for adding features to company’s proprietary software and prepare
technical documents for the same.
Establish networking environment by designing system configuration; directing
system installation; and enforcing system standards.
Maximize overall network performance by monitoring performance; troubleshooting
network problems and outages; scheduling upgrades; and collaborating with
network architects on network optimization.
Secure network system by establishing and enforcing group policies; defining access
rights and control listings in Active Directory.
GLOBE Solution Support Specialist at Nestle Head Office Pakistan, providing 1st
support to Nestle employees in Asia pacific region remotely and in person.
- CBA. (2014)
Akzonobel iBoiler Control System (2010).
Engro Fertilizer iBoiler & Digital Control System Integration (2009).
Nestle Boiler Control System & iBoiler online Dashboard with IPS (2009).
Recipe Generation Software for Omore Icecream (2008).
Corporate Excellence Award in recognition of successful implementation of energy
optimization solution for boilers at Nestle Kabirwala site during year 2009, which enabled the
access to the plant boiler system securely and remotely for site managers online.
Overall Distinction in Information & Communication Technology (ICT) Strategic
Planning at University of Wollongong during year 2014.
High Distinction Courses -- University of Wollongong during year 2013 - 2014.
1. IT Governance
2. Project and Change Management
3. E-Business Technologies
Distinction Courses -- University of Wollongong during year 2013 - 2014.
1. Business Intelligence and Knowledge Management.
2. Systems Integration
3. IT Security and Risk Management
4. Strategic Network Design
5. Database Management Systems
6. Organizational Issues & Information Technology
1. Windows Server Operating Systems 2. MS SharePoint Administration
3. VMware / VSphere / Hyper - V 4. MS Project Server 2013
5. AMAZON Web Services 6. MS Excel - BI tool: Jedox
7. Internet of Things (OWL Protege) 8. OSISoft’s PI Management System
9. MS SQL Server and Oracle Databases 10. Rockwell Factory Talk (RSview)
11. Domain Controllers & Active Directory 12. Visual Studio .NET Framework
13. Cisco Routers, Switches & Hubs 14. Languages: VB, XML & C#
15. MS Office 365 Suite 16. SAP (Entry Level)
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