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Management presenation pia

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Management presenation pia

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As a Student of Management Sciences I've been assigned a group project, It was about to take a survey of the organization by interviewing the middle or upper level manager. Outline of the project was related to its vision, mission, Swot, Organizational Structure, Organizational Culture and more Relevant topics. We thank Professor Obedullah Shiekh for motivation and appreciation.

As a Student of Management Sciences I've been assigned a group project, It was about to take a survey of the organization by interviewing the middle or upper level manager. Outline of the project was related to its vision, mission, Swot, Organizational Structure, Organizational Culture and more Relevant topics. We thank Professor Obedullah Shiekh for motivation and appreciation.

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Management presenation pia

  1. 1. “This is a national organization and serving PIA is serving Pakistan” -Air Marshal Arshad Malik CEO PIA BY MUDASIR ZAFAR IQBAL SAAD RIZWAN SAMAR ARIF EBAD UR REHMAN
  2. 2. VISION PIA’s vision is to be a world class profitable airline, meeting customer expectation through excellent services, on-time performance, innovative products and absolute safety. Employee teams will contribute towards making PIA a global airline of choice through: • Offering quality customer services and innovative products. • Using state-of-the-art technologies. • Ensuring cost-effective measures in procurement and operations. • Developing Safety Culture.
  3. 3. OBJECTIVES •PIA focuses on quality objectives without compromising safety and legal requirements. •Preventing all aspects that can lead to un- acceptable impacts on environment. •Ensure the management of occupational health and safety of our employees.
  4. 4. MANAGERIAL FUNCTIONS AND HIERARCHY CEO DIRECTORS |DEPARTMENTAL HEADS| GENERAL MANAGERS |DIVISIONAL HEADS| DEPUTY GENRAL MANAGERS |SECTION HEADS|
  5. 5. President & Chief Executive Officer Air Marshal Arshad Malik
  6. 6. AVM Noor Abbas Advisor to President & CEO Syed Ijaz Mazhar Chief Operating Officer Ali Tahir Qasim Chief Commercial Officer Asad Abbas Chief Financial Officer Capt. Uzair Khan Chief of Flight Operations Amir Ali Chief Technical Officer Leadership Team
  7. 7. Departmental Manager Roles and skills needed for relevant roles • Roles are defined and clear • Manager’s roles are responsible for their functions • Roles can be operational, technical or administrative
  8. 8. Skills:  Excel in their particular field  Sales staff must know how to sell  Passenger handling staff has to provide checking facilities at airport  Engineering staff and pilot must make sure that equipment are safe and the aircrafts as well  Cabin crew must know how to serve the passengers on board
  9. 9. SWOT STRENGTHS 1. LEADING MARKET POSITION 2. SUPERIOR OPERATIONAL STRUCTURE 3. NETWORK PRESENCE WEAKNESSES 1.GOVERNMENT INFLUENCE 2. DEBT 3. REALIANCE ON OIL PRICES OPPORTUNITIES 1. ROUTES AND FLEET 2. Growing Demand For Low Cost Airlines 3. Shifting Customer Needs THREATS 1. STRONG COMPETITION WITH AIRBLUE 2. HIGH INTREST RATES 3. FOREIGN CUURENCY EXCHANGE RATES SWOT Analysis
  10. 10. POLITICAL FACTORS: • Political stability in recent years. • If government will perform well (consistently), then there will be more investment in the form of purchase of new airplanes and latest technology. ECONOMIC FACTORS: • Global depression in the North America, South America, Australia and Europe.
  11. 11. Current issues and challenges faced by the organization SOCIAL FACTORS: • Money on entertainment hence increasing the need of in-flight entertainment systems. • Hajj attracts a huge number of customers. TECHNOLOGICAL FACTORS: • Innovations in the reservations and booking systems. • In-flight entertainment systems • Auto check. • Internet plays a key role in e-ticketing as consumer can easily reserve tickets or check the status of the flight. • consistently exceeding customer expectations.
  12. 12. LEGAL FACTORS: • Airlines legislations and policies have a direct impact on the performance of PIA. • PIA has attacked new legislation which will force them to pay greater compensation to customers in the event of overbooking, cancellations and delays. ENVIRONMENTAL FACTORS: • PIA a symbol of national pride • It should be a choice airline operating profitably on modern commercial concepts capable of competing with the best in its entire international and domestic markets
  13. 13. • All Boeing 777s and A320 aircraft in PIA fleet are operational now • Proper aircraft spared inventory planning program Current issues in the organization and Challenges faced by the organization
  14. 14. Competitors • Qatar Airways • Emirates • Saudia Airlines • Air India • Air blue • Best engineering facilities • Best trained pilots • National flag carrier Competitive advantages
  15. 15. Resource Allocation • Top management of any organization, if committed for ensuring Safe Operations, need intelligent data, analysis, reports and risk based recommendations from middle management • PIA establishes solid foundation for Risk Based Resource Allocation Capabilities of an organization
  16. 16. • At first, there was over employment in the organization • There were no people available for the task so they switch the responsibilities of the employees. • According to their specialty, management has switched or swap their jobs. Division of Labor
  17. 17. CSR and the organization role positivenegative towards CSR PIA contributes towards social responsibility for the society towards green environment and protection of natural resources.
  18. 18. Ethical considerations & challenges & managerial initiatives • Setting Safety policy and objectives • Safety Risk Management • Safety Assurance • Safety promotion
  19. 19. Stimulating innovation & managerial roles in this context • They are moving towards the change • The whole in-flight entertainment system • Whole ticketing process • As well as they are dedicated towards the better customer care
  20. 20. Training and Development At PIA Training Centre (PTC), specialist instructors are assigned to • Impart rigorous training to those who fly • To those who provide front line Airport Services • To those who service and maintain various types of aircraft Key functions: • To maintain centralized training database of all PIA personnel for organizing HR activity. • To maintain regular contact with vendors regarding new functionalities, modifications and additions to update training programs and development of the instructors • To conduct courses, workshops, seminars, conventions.
  21. 21. Strategic Management Process • The sources said more new routes have been planned which will commence soon • These include Sialkot-Paris-Barcelona, Peshawar-Sharjah, Peshawar-Al-Ain and Multan-Sharjah. • Other steps were to increase frequencies and capacity on profitable routes like Jeddah and Medina. • Other measures adopted included retrieving company. • Vehicles and eliminating fuel allocations accordingly.
  22. 22. HR Policies • Creating a culture in which employees are close-knit and where top management focuses on its personal asset. • Partnership among different levels of management, improves collaboration between different departments. • Political influence and interference that effects fairness of recruitment policies poses challenges for HR management.
  23. 23. Performance Management Systems and Appraisals Adopted Financial includes: • Increase salary benefits • Medical • Travelling • Children benefits • Pension Non-financial are: • Personal recognition • Appreciation • Promotion • Performance appraisal
  24. 24. PART B
  25. 25. ICT STRUCTURE PIA’s IT department’s • Programmers and Project managers are responsible for building of state-of-the- art software packages. • Source of in-house software design, development and maintenance.
  26. 26. PROFIT MAXIMIZATION TECHNIQUES  Increasing Revenue Method • By increasing sale • By increasing price • By increasing capacity  Cost Minimization Method • Control expenditures • Cost cutting procedures • Reviewing contracts
  27. 27. CSR & Ethical Issues and Their Response They don’t have such CSR or Ethical considerations but they have no compromise on quality on services providing to customers and according to them by listening to their customers they made it.
  28. 28. Barriers for PIA • Loss of RS.400 Billion • Political Influence • Public Reputation • Misconception about Staffing or over staffing
  29. 29. Young graduates must be dedicated to join the national carrier. They have to respect their national airline and must have PIA’s exposure at once. this will help PIA in tremendous ways. -Ali Abbas DGM Flight operations Their Advice to Young Graduates of Today
  30. 30. Our Views About The Organization MUDASIR ZAFAR IQBAL: “I see the professionalism and dedication in the employees from lower level manager to all upper level managers all were seems to be passionate and loyal with their work. The attitude was progressive, they have experienced staff with the exposure of almost 20 to 30 years this was the best ever loyalty that I’ve ever seen towards any organization”. SAMAR ARIF: “The staff, the whole organization was well managed and professional with their work. They are working every day and night to serve the people. The DGM, Mr. Ali Abbas was very co-operative with us. He provided us with all the information regarding to our project without any misleading”.
  31. 31. SAAD RIZWAN: “Both organizational behavior and professionalism is very important for an organization which especially of airline sector and in case of PIA they seemed to be very professional and their behavior was pretty impressive too.” EBAD UR REHMAN: “I, and my team was so curious and we were thinking that a organization which is affiliated with government would be not good in their professionalism and cooperation but surprisingly we were wrong and there was a very healthy and productive environment there”.
  32. 32. Should you choose your career in their organization, what will be the requirements and process? • Once in our life or once in our career well surely join PIA for a greater exposure. • The requirements are: For any officer category they must be one of these Graduate degrees or specialization in: BE, MBA, CA. • Process is very simple and merit based, DGM said us that PIA publish advertisements and this is the only way to get job in PIA.
  33. 33. PART C
  34. 34. COMPARISON WITH AIRINDIA PIA • PIA has 34 aircrafts and it is awaiting the orders of 8 additional aircrafts which will take the total to 42 • PIA flies to Beijing and Manila in Asia and Birmingham, Manchester, Copenhagen, Oslo, Athens, Rome and Istanbul in Europe. All these Air India does not. • Pakistan International Airlines has a better route network than Air India. • PIA too has poor punctuality record. The 13% delayed flights, but it is much better than India • PIA occurred a net loss of 56.25% of its revenue Air India AIR INDIA • AI operates 132 and more advanced aircrafts like the 787 DL • The aircraft maintenance services are better in India as the engineers are more skilled. • AI is a member of Star Alliance, the largest alliance in the world, so it provides connectivity to more than 270 destinations across the world. • The in-flight entertainment system of AI is better as it provides a large no. of choices to its passengers. • It is the 3rd least punctual airline in the world by 38% of its flights being delayed.
  35. 35. Advise to young Graduates of Today “Make us proud by choosing PIA and we will look after you (passengers) and together we will achieve greater heights not only for PIA but for our pure land Pakistan.“ -Air Marshal Arshad Malik CEO PIA THANK YOU

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