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Faces	
  of	
  Social	
  
Media:	
  
Percep2ons	
  in	
  
2013	
  	
  
©	
  2013	
  MSI	
  Interna/onal	
   2	
  
Remember	
  when	
  social	
  
media	
  was	
  comprised	
  
of	
  male	
  engineers?	
  
©	
  2013	
  MSI	
  Interna/onal	
   3	
  
MySpace	
  takes	
  
social	
  to	
  the	
  next	
  
level,	
  implemen/ng	
  
the	
  concept	
  of	
  
connec/ng	
  with	
  
friends	
  and	
  
personal	
  “walls.”	
  
Innova/ve	
  AOL	
  
sets	
  the	
  stage	
  
for	
  social	
  
networking	
  
before	
  we	
  even	
  
know	
  it	
  as	
  	
  
“social.”	
  
Pinterest	
  allows	
  for	
  
social	
  sharing	
  of	
  photo	
  
collec/on	
  ‘pinboards’.	
  
Instagram	
  	
  features	
  
mobile	
  photo	
  sharing.	
  
LinkedIn	
  
brings	
  
business	
  
networking	
  
online.	
  
TwiOer	
  	
  
brings	
  a	
  more	
  
real-­‐/me	
  
experience	
  to	
  
social	
  media.	
  
Google	
  creates	
  	
  
G+	
  to	
  get	
  back	
  	
  
in	
  the	
  game.	
  
Facebook	
  is	
  
born,	
  forever	
  
changing	
  
social	
  media.	
  
©	
  2013	
  MSI	
  Interna/onal	
   4	
  
Over	
  1	
  billion	
  
users	
  
Over	
  500	
  million	
  users	
  
Over	
  200	
  million	
  	
  
business	
  professionals	
  
Over	
  500	
  million	
  users	
  
Over	
  100	
  million	
  users	
  
Over	
  48.5	
  million	
  users	
  
Over	
  25	
  million	
  users	
  
©	
  2013	
  MSI	
  Interna/onal	
   5	
  
“What	
  are	
  the	
  respec2ve	
  personali2es	
  of	
  
these	
  communi2es	
  and	
  where	
  will	
  they	
  
be	
  going	
  in	
  the	
  future?”	
  	
  
As	
  we’ve	
  witnessed	
  this	
  explosion	
  of	
  social	
  media,	
  we	
  con/nually	
  ask	
  ourselves,	
  	
  
©	
  2013	
  MSI	
  Interna/onal	
   6	
  
To	
  answer	
  these	
  ques/ons,	
  MSI	
  deployed	
  an	
  interac/ve	
  methodology	
  
where	
  par/cipants	
  were	
  asked	
  to	
  associate	
  photos	
  of	
  a	
  cross	
  sec/on*	
  of	
  
people	
  with	
  each	
  of	
  the	
  major	
  social	
  networks.	
  
In	
  essence	
  –	
  have	
  consumers	
  put	
  a	
  face	
  on	
  
the	
  social	
  media	
  outlets.	
  	
  	
  
*Note:	
  In	
  an	
  effort	
  to	
  reduce	
  par/cipant	
  burden,	
  we	
  focused	
  solely	
  on	
  age	
  and	
  gender.	
  	
  	
  
	
  	
  The	
  inclusion	
  of	
  race	
  would	
  have	
  at	
  least	
  tripled	
  the	
  number	
  of	
  photos	
  to	
  be	
  sorted.	
  
©	
  2013	
  MSI	
  Interna/onal	
   7	
  
Methodology	
  
Sample	
  
Size	
  
•  628	
  total	
  online	
  interviews	
  leveraging	
  a	
  free	
  associa/on	
  
technique	
  
•  Sampling	
  error	
  of	
  +/-­‐	
  3.9%	
  at	
  95%	
  confidence	
  interval	
  
Respondent	
  
Criteria	
  
•  18	
  years	
  of	
  age	
  or	
  older	
  
•  Not	
  in	
  sensi/ve	
  industry	
  
Data	
  
Collec2on	
  
•  February	
  
2013	
  
Interview	
  	
  
Length	
  
•  13	
  minutes	
  
•  Personality	
  aOributes	
  of	
  the	
  faces	
  of	
  social	
  media	
  
•  Associa/on	
  of	
  10	
  faces	
  to	
  social	
  networking	
  sites	
  
•  Social	
  media	
  usage	
  habits	
  
Survey	
  Topic	
  
and	
  Content	
  
•  Completes	
  were	
  stra/fied	
  and	
  
balanced	
  by	
  age	
  and	
  gender	
  of	
  online	
  
popula/on	
  
Sampling	
  
Specifica2ons	
  
©	
  2013	
  MSI	
  Interna/onal	
   8	
  
Percep2ons	
  
of	
  our	
  faces	
  
Teens’	
  faces	
  
were	
  viewed	
  as	
  
being	
  on	
  the	
  
cuOng	
  edge	
  of	
  
social	
  trends.	
  
Seniors	
  were	
  seen	
  
as	
  conserva2ve,	
  
family-­‐oriented,	
  
trustworthy	
  and	
  
set	
  in	
  their	
  ways.	
  	
  
Gen	
  X	
  and	
  Gen	
  Y	
  
males	
  and	
  
females	
  shared	
  
the	
  trait	
  of	
  
needing	
  to	
  be	
  
the	
  best.	
  
Differences	
  by	
  
gender	
  were	
  most	
  
prominent	
  among	
  
the	
  Baby	
  Boomers,	
  
where	
  the	
  male	
  was	
  
viewed	
  as	
  a	
  leader	
  
and	
  the	
  female	
  was	
  
associated	
  with	
  
maternal	
  traits.	
  
©	
  2013	
  MSI	
  Interna/onal	
   9	
  
to	
  social	
  networks?	
  
So	
  how	
  do	
  these	
  	
  
associa/ons	
  carry	
  through	
  	
  
©	
  2013	
  MSI	
  Interna/onal	
   10	
  
Key	
  findings:	
  
On	
  average,	
  consumers	
  
allocate	
  6	
  of	
  our	
  faces	
  
to	
  Facebook,	
  indica/ng	
  
greater	
  user	
  diversity.	
  
In	
  contrast,	
  other	
  sites	
  
received	
  about	
  3-­‐4	
  
faces,	
  sugges/ng	
  a	
  
much	
  narrower	
  user	
  
profile.	
  
©	
  2013	
  MSI	
  Interna/onal	
   11	
  
Social	
  network	
  site	
  associa2on	
  
Teen	
  
Females	
  
(74%)	
  
Gen	
  Y	
  
Females	
  
(68%)	
  
Teen	
  
Males	
  
(66%)	
  
Gen	
  X	
  
Females	
  
(53%)	
  
Gen	
  Y	
  	
  
Males	
  	
  
(48%)	
  
Most	
  associated	
  with:	
  
Boomer	
  
Females	
  
(42%)	
  
Teen	
  
Females	
  
(58%)	
  
Gen	
  Y	
  
Females	
  
(43%)	
  
Teen	
  
Males	
  
(46%)	
  
Most	
  associated	
  with:	
  
Gen	
  X	
  	
  
Males	
  	
  
(70%)	
  
Boomer	
  
Males	
  
(67%)	
  
Gen	
  Y	
  	
  
Males	
  	
  
(67%)	
  
Most	
  associated	
  with:	
  
Boomer	
  
Females	
  
(53%)	
  
Teen	
  
Females	
  
(40%)	
  
Gen	
  Y	
  
Females	
  
(46%)	
  
Gen	
  X	
  
Females	
  
(47%)	
  
Most	
  associated	
  with:	
  
Boomer	
  
Females	
  
(44%)	
  
Teen	
  
Females	
  
(65%)	
  
Gen	
  Y	
  
Females	
  
(52%)	
  
Teen	
  
Males	
  
(61%)	
  
Gen	
  Y	
  	
  
Males	
  	
  
(41%)	
  
Most	
  associated	
  with:	
  
Gen	
  Y	
  	
  
Males	
  	
  
(44%)	
  
Most	
  associated	
  with:	
  
Gen	
  X	
  	
  
Males	
  	
  
(42%)	
  
Senior	
  
Males	
  
(34%)	
  
Boomer	
  
Males	
  
(43%)	
  
©	
  2013	
  MSI	
  Interna/onal	
   12	
  
Key	
  findings:	
  
18	
  years	
  
old	
  
55+	
  years	
  
old	
  
When	
  it	
  comes	
  to	
  awareness,	
  Facebook	
  is	
  pervasive	
  across	
  all	
  ages,	
  
while	
  Instagram	
  doesn’t	
  resonate	
  among	
  those	
  over	
  45.	
  	
  	
  
Pinterest	
  is	
  most	
  recognized	
  to	
  middle-­‐age	
  consumers.	
  
45	
  years	
  old	
  
©	
  2013	
  MSI	
  Interna/onal	
   13	
  *	
  Usage	
  data	
  based	
  to	
  online	
  popula1on.	
  
Key	
  findings:	
  
When	
  it	
  comes	
  to	
  usage,	
  Facebook	
  usage	
  is	
  high	
  among	
  all	
  age	
  groups.	
  Instagram	
  and	
  
Pinterest	
  are	
  clearly	
  used	
  more	
  by	
  those	
  under	
  35.	
  Usage	
  of	
  LinkedIn	
  increases	
  with	
  age*.	
  
35	
  to	
  55+	
  years	
  18	
  to	
  35	
  years	
  
18	
  to	
  55+	
  years	
  
©	
  2013	
  MSI	
  Interna/onal	
   14	
  *	
  Usage	
  data	
  based	
  to	
  online	
  popula1on.	
  
Key	
  findings:	
  
When	
  we	
  look	
  at	
  age	
  and	
  gender,	
  Instagram,	
  TwiOer	
  and	
  Google+	
  clearly	
  appeal	
  
to	
  the	
  under	
  35	
  demographic.	
  Pinterest	
  and	
  to	
  some	
  extent	
  Instagram	
  skew	
  more	
  
female.	
  And	
  LinkedIn	
  is	
  more	
  popular	
  with	
  older	
  males	
  and	
  females.*	
  
©	
  2013	
  MSI	
  Interna/onal	
   15	
  
most	
  associated	
  with	
  them?	
  
We	
  then	
  asked	
  ourselves,	
  	
  
what	
  is	
  the	
  personality	
  of	
  these	
  	
  
sites	
  based	
  on	
  the	
  faces	
  
©	
  2013	
  MSI	
  Interna/onal	
   16	
  
Social	
  Network	
  Site	
  Associa2on	
  
Personality:	
  
•  Diverse	
  personality	
  to	
  match	
  
the	
  diverse	
  user	
  profile	
  
Personality:	
  
•  Care	
  about	
  social	
  status	
  
•  Social	
  buOerflies	
  
•  Prefer	
  movies	
  to	
  books	
  
•  Not	
  seen	
  as	
  workaholics	
  
Personality:	
  
•  Need	
  to	
  be	
  best	
  at	
  what	
  they	
  do	
  
•  Workaholics	
  
•  Independent	
  
•  Leaders	
  of	
  the	
  pack	
  
Personality:	
  
•  Care	
  about	
  social	
  status	
  
•  Not	
  conserva/ve	
  
Personality:	
  
•  Social	
  buOerflies	
  
•  Wait	
  in	
  line	
  for	
  newest	
  technology	
  
•  Trend	
  seOers	
  
•  Not	
  conserva/ve	
  
Personality:	
  
•  Need	
  to	
  be	
  the	
  best	
  at	
  what	
  they	
  do	
  
•  Not	
  ar/s/c	
  
•  Set	
  in	
  their	
  ways	
  
©	
  2013	
  MSI	
  Interna/onal	
   17	
  
But	
  since	
  
change	
  is	
  
inevitable,	
  
what	
  does	
  the	
  
future	
  hold?	
  
©	
  2013	
  MSI	
  Interna/onal	
   18	
  
Using	
  momentum	
  as	
  an	
  
indicator,	
  people	
  see	
  
these	
  5	
  sites	
  on	
  the	
  rise:	
  
*Bases	
  vary	
  
When	
  asked,	
  respondents	
  indicated	
  that	
  the	
  following	
  sites	
  were	
  on	
  their	
  way	
  up	
  and	
  have	
  a	
  lot	
  going	
  for	
  them.*	
  
No2ce	
  how	
  Pinterest	
  has	
  the	
  highest	
  momentum	
  among	
  all	
  age	
  groups.	
  
©	
  2013	
  MSI	
  Interna/onal	
   19	
  
Further,	
  women	
  
believe	
  that	
  Pinterest	
  
is	
  the	
  brand	
  with	
  the	
  
highest	
  momentum	
  by	
  
a	
  large	
  margin.	
  
©	
  2013	
  MSI	
  Interna/onal	
   20	
  
And	
  given	
  that	
  Instagram	
  and	
  TwiXer	
  are	
  younger	
  sites,	
  these	
  are	
  
worth	
  watching	
  as	
  far	
  as	
  future	
  growth.	
  Let’s	
  not	
  forget	
  that	
  Facebook	
  
started	
  as	
  a	
  social	
  network	
  of	
  predominantly	
  young	
  people.	
  
©	
  2013	
  MSI	
  Interna/onal	
   21	
  
But	
  Facebook	
  is	
  not	
  “dying	
  out.”	
  	
  In	
  fact,	
  it	
  appears	
  that	
  younger	
  adults	
  are	
  not	
  abandoning	
  
Facebook	
  for	
  the	
  newer	
  alterna/ves	
  –	
  rather	
  they’re	
  adding	
  other	
  sites	
  and	
  simultaneously	
  
increasing	
  their	
  usage	
  of	
  social	
  media	
  overall.	
  
Interested	
  in	
  learning	
  more	
  about	
  
the	
  kind	
  of	
  marke/ng	
  research	
  
insight	
  MSI	
  can	
  provide	
  for	
  your	
  
company?	
  
Contact	
  us	
  at:	
  
info@msimsi.com	
  
610-­‐265-­‐2000	
  
Or	
  visit	
  our	
  website:	
  
msimsi.com	
  

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MSI The Faces of Social Media

  • 1. Faces  of  Social   Media:   Percep2ons  in   2013    
  • 2. ©  2013  MSI  Interna/onal   2   Remember  when  social   media  was  comprised   of  male  engineers?  
  • 3. ©  2013  MSI  Interna/onal   3   MySpace  takes   social  to  the  next   level,  implemen/ng   the  concept  of   connec/ng  with   friends  and   personal  “walls.”   Innova/ve  AOL   sets  the  stage   for  social   networking   before  we  even   know  it  as     “social.”   Pinterest  allows  for   social  sharing  of  photo   collec/on  ‘pinboards’.   Instagram    features   mobile  photo  sharing.   LinkedIn   brings   business   networking   online.   TwiOer     brings  a  more   real-­‐/me   experience  to   social  media.   Google  creates     G+  to  get  back     in  the  game.   Facebook  is   born,  forever   changing   social  media.  
  • 4. ©  2013  MSI  Interna/onal   4   Over  1  billion   users   Over  500  million  users   Over  200  million     business  professionals   Over  500  million  users   Over  100  million  users   Over  48.5  million  users   Over  25  million  users  
  • 5. ©  2013  MSI  Interna/onal   5   “What  are  the  respec2ve  personali2es  of   these  communi2es  and  where  will  they   be  going  in  the  future?”     As  we’ve  witnessed  this  explosion  of  social  media,  we  con/nually  ask  ourselves,    
  • 6. ©  2013  MSI  Interna/onal   6   To  answer  these  ques/ons,  MSI  deployed  an  interac/ve  methodology   where  par/cipants  were  asked  to  associate  photos  of  a  cross  sec/on*  of   people  with  each  of  the  major  social  networks.   In  essence  –  have  consumers  put  a  face  on   the  social  media  outlets.       *Note:  In  an  effort  to  reduce  par/cipant  burden,  we  focused  solely  on  age  and  gender.          The  inclusion  of  race  would  have  at  least  tripled  the  number  of  photos  to  be  sorted.  
  • 7. ©  2013  MSI  Interna/onal   7   Methodology   Sample   Size   •  628  total  online  interviews  leveraging  a  free  associa/on   technique   •  Sampling  error  of  +/-­‐  3.9%  at  95%  confidence  interval   Respondent   Criteria   •  18  years  of  age  or  older   •  Not  in  sensi/ve  industry   Data   Collec2on   •  February   2013   Interview     Length   •  13  minutes   •  Personality  aOributes  of  the  faces  of  social  media   •  Associa/on  of  10  faces  to  social  networking  sites   •  Social  media  usage  habits   Survey  Topic   and  Content   •  Completes  were  stra/fied  and   balanced  by  age  and  gender  of  online   popula/on   Sampling   Specifica2ons  
  • 8. ©  2013  MSI  Interna/onal   8   Percep2ons   of  our  faces   Teens’  faces   were  viewed  as   being  on  the   cuOng  edge  of   social  trends.   Seniors  were  seen   as  conserva2ve,   family-­‐oriented,   trustworthy  and   set  in  their  ways.     Gen  X  and  Gen  Y   males  and   females  shared   the  trait  of   needing  to  be   the  best.   Differences  by   gender  were  most   prominent  among   the  Baby  Boomers,   where  the  male  was   viewed  as  a  leader   and  the  female  was   associated  with   maternal  traits.  
  • 9. ©  2013  MSI  Interna/onal   9   to  social  networks?   So  how  do  these     associa/ons  carry  through    
  • 10. ©  2013  MSI  Interna/onal   10   Key  findings:   On  average,  consumers   allocate  6  of  our  faces   to  Facebook,  indica/ng   greater  user  diversity.   In  contrast,  other  sites   received  about  3-­‐4   faces,  sugges/ng  a   much  narrower  user   profile.  
  • 11. ©  2013  MSI  Interna/onal   11   Social  network  site  associa2on   Teen   Females   (74%)   Gen  Y   Females   (68%)   Teen   Males   (66%)   Gen  X   Females   (53%)   Gen  Y     Males     (48%)   Most  associated  with:   Boomer   Females   (42%)   Teen   Females   (58%)   Gen  Y   Females   (43%)   Teen   Males   (46%)   Most  associated  with:   Gen  X     Males     (70%)   Boomer   Males   (67%)   Gen  Y     Males     (67%)   Most  associated  with:   Boomer   Females   (53%)   Teen   Females   (40%)   Gen  Y   Females   (46%)   Gen  X   Females   (47%)   Most  associated  with:   Boomer   Females   (44%)   Teen   Females   (65%)   Gen  Y   Females   (52%)   Teen   Males   (61%)   Gen  Y     Males     (41%)   Most  associated  with:   Gen  Y     Males     (44%)   Most  associated  with:   Gen  X     Males     (42%)   Senior   Males   (34%)   Boomer   Males   (43%)  
  • 12. ©  2013  MSI  Interna/onal   12   Key  findings:   18  years   old   55+  years   old   When  it  comes  to  awareness,  Facebook  is  pervasive  across  all  ages,   while  Instagram  doesn’t  resonate  among  those  over  45.       Pinterest  is  most  recognized  to  middle-­‐age  consumers.   45  years  old  
  • 13. ©  2013  MSI  Interna/onal   13  *  Usage  data  based  to  online  popula1on.   Key  findings:   When  it  comes  to  usage,  Facebook  usage  is  high  among  all  age  groups.  Instagram  and   Pinterest  are  clearly  used  more  by  those  under  35.  Usage  of  LinkedIn  increases  with  age*.   35  to  55+  years  18  to  35  years   18  to  55+  years  
  • 14. ©  2013  MSI  Interna/onal   14  *  Usage  data  based  to  online  popula1on.   Key  findings:   When  we  look  at  age  and  gender,  Instagram,  TwiOer  and  Google+  clearly  appeal   to  the  under  35  demographic.  Pinterest  and  to  some  extent  Instagram  skew  more   female.  And  LinkedIn  is  more  popular  with  older  males  and  females.*  
  • 15. ©  2013  MSI  Interna/onal   15   most  associated  with  them?   We  then  asked  ourselves,     what  is  the  personality  of  these     sites  based  on  the  faces  
  • 16. ©  2013  MSI  Interna/onal   16   Social  Network  Site  Associa2on   Personality:   •  Diverse  personality  to  match   the  diverse  user  profile   Personality:   •  Care  about  social  status   •  Social  buOerflies   •  Prefer  movies  to  books   •  Not  seen  as  workaholics   Personality:   •  Need  to  be  best  at  what  they  do   •  Workaholics   •  Independent   •  Leaders  of  the  pack   Personality:   •  Care  about  social  status   •  Not  conserva/ve   Personality:   •  Social  buOerflies   •  Wait  in  line  for  newest  technology   •  Trend  seOers   •  Not  conserva/ve   Personality:   •  Need  to  be  the  best  at  what  they  do   •  Not  ar/s/c   •  Set  in  their  ways  
  • 17. ©  2013  MSI  Interna/onal   17   But  since   change  is   inevitable,   what  does  the   future  hold?  
  • 18. ©  2013  MSI  Interna/onal   18   Using  momentum  as  an   indicator,  people  see   these  5  sites  on  the  rise:   *Bases  vary   When  asked,  respondents  indicated  that  the  following  sites  were  on  their  way  up  and  have  a  lot  going  for  them.*   No2ce  how  Pinterest  has  the  highest  momentum  among  all  age  groups.  
  • 19. ©  2013  MSI  Interna/onal   19   Further,  women   believe  that  Pinterest   is  the  brand  with  the   highest  momentum  by   a  large  margin.  
  • 20. ©  2013  MSI  Interna/onal   20   And  given  that  Instagram  and  TwiXer  are  younger  sites,  these  are   worth  watching  as  far  as  future  growth.  Let’s  not  forget  that  Facebook   started  as  a  social  network  of  predominantly  young  people.  
  • 21. ©  2013  MSI  Interna/onal   21   But  Facebook  is  not  “dying  out.”    In  fact,  it  appears  that  younger  adults  are  not  abandoning   Facebook  for  the  newer  alterna/ves  –  rather  they’re  adding  other  sites  and  simultaneously   increasing  their  usage  of  social  media  overall.  
  • 22. Interested  in  learning  more  about   the  kind  of  marke/ng  research   insight  MSI  can  provide  for  your   company?   Contact  us  at:   info@msimsi.com   610-­‐265-­‐2000   Or  visit  our  website:   msimsi.com