Communication affia

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Communication affia

  1. 1. By Affia Mcleod
  2. 2. What is communication?  Sharing of information between 2 or more persons or groups to reach a mutual understanding.  It is also the transmission of information from the sender to the receiver.
  3. 3. Importance of Good communication  Gets expected results  Effectiveness will be achieved  Ultimate goal will be achieved  Increased efficiency
  4. 4. The Communication Process
  5. 5. Continuation  Sender – person wishing to share information with some other person  Message – what information to communicate  Encoding – sender translates the message into symbols or language  Noise – refers to anything that hampers any stage of the communication process
  6. 6. Continuation  Receiver – person or group for which the message is intended  Medium – pathway through which an encoded message is transmitted to a receiver  Decoding - critical point where the receiver interprets and tries to make sense of the message
  7. 7. FACE-TO-FACE  Face-to-Face  Provides for instant feedback  Can take advantage of verbal and nonverbal signals
  8. 8. VIDEO CONFRENCING  Video conferences provides an effective mean of communication and reduce travel costs and meeting times.
  9. 9. Telephone  Telephone conversations are information rich with tone of voice, sender’s emphasis, and quick feedback, but provide no visual nonverbal cues.
  10. 10. Email  E-mail allows telecommuting employees to work from home and keep in contact.
  11. 11. Email etiquette  The use of e-mail is growing rapidly and e-mail etiquette is expected:  Typing messages in all CAPITALS is seen as “screaming” at the receiver.  Punctuate your messages for easy reading and don’t ramble on.  Pay attention to spelling and treat the message like a written letter.
  12. 12. Barriers to Communication  Messages that are unclear, incomplete, difficult to understand  Messages sent over the an inappropriate medium  Messages with no provision for feedback  Messages that are received but ignored  Messages that are misunderstood
  13. 13. Continuation  Gestures  Language  Culture  Socialization  religion

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