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Moxie's Customers Share Their Success!


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Moxie's Customers Share Their Success!

  2. 2. CUSTOMER SUCCESS ROI: 60% of phone inquiries routed to email & chat, & shortened time-to- resolution with an intuitive agent interface PROPRIETARY &2 CONFIDENTIAL
  3. 3. CUSTOMER SUCCESS ROI: Captured 40% of the previously abandoned traffic with Chat Spaces & increased sales rate via chat channel by 35% PROPRIETARY &3 CONFIDENTIAL
  4. 4. CUSTOMER SUCCESS ROI: 95% of the customer inquiries were resolved using Moxies Knowledge Spaces. Average 80% customer interactions rated as Good or Excellent. PROPRIETARY &4 CONFIDENTIAL
  5. 5. CUSTOMER SUCCESS ROI: Handling 300,000 calls per month, 15,000 emails, winner of 8 customer service awards, 85% resource utilization, & 20% reduced cost to serve PROPRIETARY &5 CONFIDENTIAL
  6. 6. CUSTOMER SUCCESS “My goal was to achieve 80% profile completion by end of Q2 and I was able achieve 83%. Today, four months after deploying Moxie’s Collaboration Spaces, we have 85% active users, who share information, connect with their colleagues and use the solution to get their work done.” —Kimberlee Morrison, Culture Content Evangelist, Infusionsoft PROPRIETARY &6 CONFIDENTIAL
  7. 7. CUSTOMER SUCCESS ROI: Increased productivity by 30% & reduced costs by 38% PROPRIETARY &7 CONFIDENTIAL
  8. 8. CUSTOMER SUCCESS “The system’s powerful reporting capabilities enable us to know exactly on what criteria customers searched and if the search provided the correct answer. [Knowledge Spaces] provides a breakdown of search queries that did not result in a match, enabling us to monitor trends in customer queries and to identify areas for new content.” —Tony Campbell, Business Analyst, Yarra Valley Water PROPRIETARY &8 CONFIDENTIAL