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KMWorld 2013: What's Trending?

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Moxie Software's director of product management, Robert Peery, discusses key trends related to knowledge management.

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KMWorld 2013: What's Trending?

  1. 1. MOXIE SOFTWARE 1 PROPRIETARY & CONFIDENTIAL
  2. 2. WHAT’S TRENDING? 1. Knowledge resurgence inside and outside the enterprise 2. Multi-channel customers experiences 2 PROPRIETARY & CONFIDENTIAL
  3. 3. #1 KNOWLEDGE RESURGENCE 3 PROPRIETARY & CONFIDENTIAL
  4. 4. MARKET TREND #2: MULTI-CHANNEL 4 PROPRIETARY & CONFIDENTIAL
  5. 5. THE KM EVOLUTION The improvement in a process that had collaboration added was on average 23% with a maximum of 82% The improvement in a process that had collaboration added was on average 23% with a maximum of 82% -McKenzie 5 PROPRIETARY & CONFIDENTIAL Source: McKenzie
  6. 6. WE BUILD BARRIERS TO GOOD KM 6 PROPRIETARY & CONFIDENTIAL Esteban Kolsky, Think Jar
  7. 7. MEGA TREND: MOXIE ANSWER ENGINE™ 7 PROPRIETARY & CONFIDENTIAL
  8. 8. ON THE HORIZON 1. Presence 2. Dynamic Expertise 3. Recommendation Engine 4. Usage in Context 5. Structure When Needed 8 PROPRIETARY & CONFIDENTIAL
  9. 9. THANK YOU 9 PROPRIETARY & CONFIDENTIAL

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