Leading change
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Patient advisors as change agents
- 1. How to be an effective change agent! October 16, 2015 Marlies van Dijk Alberta Health Services @tweetvandijk #PFAC2015
- 2. What is a Change Agent? • Champion for change • They name things that others don’t see yet • Point to new horizons • A person who acts as a catalyst for change • One who resist status quo when they see there could be a better way
- 3. “The people who are crazy enough to think that they can change the world are the ones who do”
- 4. What are your top three challenges in leading change? 1. Afraid I might hurt my reputation/career 2. The lead on the project resists most new ideas 3. Hate dealing with conflict and controversy 4. Working through approval processes makes me crazy 5. My ideas go against the culture of my organization 6. Don’t know enough about how to lead change 10
- 5. Which one of the following best characterizes your change efforts? 1. Influencing people resistant to change 2. Trying to get complacent people to care 3. People agree with me but I see no or little action as a result of this 4. Leading a group of committed change agents 11
- 6. What problem are you trying to solve?12
- 7. Change Agent Value… 33.7% Source: Lois Kelly, Organizational Radicals, Foghound Study
- 8. Troublemaker Vs Radical (Change Agent) “Troublemaker” “Radical” Break Rules Change Rules Complain Create Assertions Questions Me-Focused Mission-Focused Anger Passion Pessimist Optimist Energy-Sapping Energy-Generating Alienate Attract Problems Possibilities Worry That Wonder If Doubt Believe Social Loner Social Source: Lois Kelly, Organizational Radicals, Foghound Study
- 9. Where do you fit? Have you shifted between the two? Table Discussions
- 10. Constructive Conversations • Constructive what/if conversations examine assumptions, open up possibilities, invite everyone to contribute and value all points of view Lois Kelly, Foghound #WhatifAB
- 11. Possibilities • Ask questions that highlight possibilities vs. damn the problems • Problems create energy, problem dissing saps it Lois Kelly, Foghound
- 12. Christina Costello, Babson Entrepreneur Experience Lab
- 13. Create Clarity • Communicate in ways that creates clarity from complexity • Define context, relevancy, value Lois Kelly, Foghound
- 14. Let It Breathe • Velocity scares people • If we go to fast, we can mow over people, hurting our chances to affect change • People often need time to absorb a new way Lois Kelly, Foghound
- 15. Listen • Ask good questions • Become a keen listener • Curiosity Lois Kelly, Foghound
- 16. 1. able to join forces with others to create action 2. able to achieve small wins which create a sense of hope, possibility and confidence 3. More likely to view obstacles as challenges to overcome 4. strong sense of “self-efficacy” belief that I am personally able to create the change Four things we know about successful Change agents Source: adapted from Debra E Meyerson CHANGE me BEGINS WITH
- 17. What is something that has worked for you? Table Discussion
- 18. Framing “People change what they do less because they are given analysis that shifts their thinking than because they are shown a truth that influences their feelings.” (John P Kotter (2002), The Heart of Change)
- 19. Framing • Connect with people’s hearts and minds • Turning opportunity into action • Hooks to pull people in • Springboards for mobilizing support • Need to be authentic and connect with reality
- 20. https://www.youtube.com/watc h?v=CNhYbJbqg-Y
- 21. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton Effective framing: what do we need to do? 1. Tell a story 2. Make it personal 3. Be authentic 4. Create a sense of “us” (and be clear who the “us” is) 5. Build in a call for urgent action Source of image: woccdoc.org
- 22. Source of image: installation by the artist Adam Katz www.thisiscolossal.com Via @NeilPerkin
- 23. https://www.youtube.com/watch?v=sfmQvc6tB1o
- 24. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielyntonImage copyright: http://13c4.wordpress.com/2007/02/24/50-reasons-not-to-change/
- 25. is the new normal! “By questioning existing ideas, by opening new fields for action, change agents actually help organisations survive and adapt to the 21st Century.” Céline Schillinger Image by neilperkin.typepad.com
- 26. Source: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out
- 27. What are you trying to change and how is it going? Are people changing things or behaviors? Do you see movement? how did it go over?
- 28. Assumption s Fears Love way it wasCertaintyDiscomfort Why is change so hard? Time That which we’re afraid or unable to admit 40
- 29. • If you’re not part of the solution, you’re part of the problem. • If you’re not part of the problem, you can’t be part of the solution. 41
- 30. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton Building self-efficacy: some tactics 1. Create change one small step at a time 2. Reframe your thinking: • failed attempts are learning opportunities • uncertainty becomes curiousity 3. Make change routine rather than an exceptional activity 4. Get social support 5. Learn from the best
- 31. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton Self-efficacy There is a positive, significant relationship between the self-efficacy beliefs of a change agent and her/his ability to facilitate change and get good outcomes Source of image:www.h3daily.com
- 32. C http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
- 33. Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
- 34. Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
- 35. Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
- 36. Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
- 37. Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively Make it a personal PERFORMANCE target.
- 38. Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
- 39. Research from the sales industry: How many NOs should we be seeking to get? • 2% of sales are made on the first contact • 3% of sales are made on the second contact • 5% of sales are made on the third contact • 10% of sales are made on the fourth contact • 80% of sales are made on the fifth to twelfth contact Source: http://www.slideshare.net/bryandaly/go-for-no
- 40. How have you handled “no” before? Any other strategies to cope with it positively? Table Discussion
- 41. Patients are our best business consultants as they provide an outside view to providers
- 42. Imagining and leading change may be the most important professional competency you can practice.56
- 43. The Action @pts4chg @epatientdave @reginaholliday www.patientslikeme.ca www.ChangeDayAB.ca #ChangeDayAB
- 44. Marlies van Dijk Marlies.vandijk@albertahealthservices.ca @tweetvandijk #ChangeDayAB
