TCO of Rugged vs Non-Rugged Mobile Solutions in Enterprise Environments


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Hear the latest research from VDC and understand the total cost of ownership of rugged vs non-rugged mobile solutions.

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  • VDC Research Group (VDC) provides exceptionally detailed direct-contact primary market research and consulting services to many of the world's largest technology suppliers, innovative start-ups and leading investors.
  • Leading consumer platforms – Android and iOS – still have major limitations for enterprise-centric use cases, especially in line of business environments. Key challenges include:Security support. For issues as far reaching as SOX, HIPPA and Privacy compliance and managing data mining and password management expose significant flaws with more consumer oriented platforms. Multitasking capabilities. The ability to reference and support multiple applications simultaneously is a limiting factor on many consumer devices. WiFi Connection Management. There is a clear difference between enterprise and consumer-grade WiFi connectivity. This is exposed when roaming from one access point to another when data connections are frequently lost for lower power consumer radios. Compatibility. Interfacing iOS and Android with enterprise backend systems – while improving – has been a major limitation.Lifecycle support and version control. Enterprises desire predictable and stable lifecycles. Managing the unpredictable nature of consumer platforms (especially Android) and the cost of constantly upgrading hardware which conforms to a 18-24 month retail lifecycle. Help desk. Limited enterprise-class helpdesk support functions are a key challenge. For example when Apple upgrades their OS, functions such as WiFi profiles are disabled. Lack of a clear enterprise support channel is a major limitation. Device and OS maintenance. Similar to help desk support channel limitations, lack of clear maintenance channels and options make managing the device in enterprise settings cumbersome. File Transfer. Moving files from one system to another is complex and the use of many (consumer) cloud-based file sharing solutions makes version control complicated. Printing. Connecting to any printer is not guaranteed and the need to support various drivers especially for mobile printing in line of business environments is a challenge. Connectivity. For many line of business applications, the need for a variety of I/O connections is critical – especially for legacy connections that require serial connections. Represents a key functional gap among consumer platforms.
  • TCO of Rugged vs Non-Rugged Mobile Solutions in Enterprise Environments

    1. 1. 0©2011 VDC Research Group, Inc. Mobile & Wireless Mobile & Wireless Practice RuggedTablet Calculus: Understanding theTotal Cost of Ownership of Mission Critical Mobile SolutionsJune 2013 Brought to you by
    2. 2. 1©2011 VDC Research Group, Inc. Mobile & Wireless Agenda AboutVDC Research Tablet Market Dynamics Total Cost of Ownership Models RuggedTabletTCO
    3. 3. 2©2011 VDC Research Group, Inc. Mobile & Wireless About Us Market Intelligence forTechnologyVendors & Investors  Direct-Contact Primary Market Research  Deeply Segmented Data  Expert Insights  Validated Results Custom Consulting Services forYour Most Critical Business Decisions  Research-Based Consulting  Transparent Tools & Methodology o Highly Customized Survey Guides & Output Templates o Sophisticated Market Estimate & Forecast Models o Detailed, Flexible Stakeholder Maps & Profiles o Industry Development Scenarios o Market Opportunity Fit Screening, Rating & Ranking
    4. 4. 3©2011 VDC Research Group, Inc. Mobile & Wireless Approximately 17% of tablets used in enterprise settings and workflows EMPOWERINGTHEMOBILEWORKERWITHTHERIGHTTABLET TabletGrowthOutpacingAllMobileForm Factors Global PC andTablet Shipments (Units)  Tablets are not new to the enterprise. Many vertical workflows supported by tablets.  Introduction of iPad and Android tablets providing lift to the market.  However, consumerization is less about bringing consumer devices into enterprise and more about introducing ‘consumer’ interfaces on enterprise devices.  Ease of use/ user interface and new power/performance paradigm are critical enablers of next wave of tablet development.  Moreover, the horsepower of ARM-based media pads will be a limiting factor for more sophisticated enterprise mobile applications.  Windows 8 being closely monitored and has potential to disrupt some Android momentum.
    5. 5. 4©2011 VDC Research Group, Inc. Mobile & Wireless 12.3% 47.0% 35.0% 5.7% EXTREMELY IMPORTANT VERY IMPORTANT SOMEWHAT IMPORTANT NOT THAT IMPORTANT 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0% Level of importance of TABLETS as a strategic mobile computing and communications platform Tablets becoming a more strategic mobile computing and communications platform Approximately six in ten organizations perceive tablets as very or extremely strategic as a mobile computing and communications platform.
    6. 6. 5©2011 VDC Research Group, Inc. Mobile & Wireless 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% CURRENTLY USING TABLETS CURRENTLY USING TABLETS AND PLANNING TO EVALUATE AND/OR DEPLOY AN UPGRADE CURRENTLY EVALUATING TABLETS PLANNING TO EVALUATE AND/OR DEPLOY A NEW TABLET SOLUTION EVALUATED TABLETS BUT DID NOT DEPLOY NO CURRENT PLANS TO EVALUATE OR DEPLOY A TABLET SOLUTIONS IN NEXT 12 MONTHS DON'T KNOW Tablet Investment Situation Broad interest in tablets among enterprise and government organizations with 55% currently using or evaluating/planning to deploy tablets Resulting in broader adoption of tablets in the enterprise Few organizations that evaluate tablets decide not to deploy. Balanced mix between current users and evaluators with almost 30% of organizations with no current tablet initiatives.
    7. 7. 6©2011 VDC Research Group, Inc. Mobile & Wireless 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% INCREASING REVENUES REDUCING MOBILE COMPUTING COSTS IMPROVING SCHEDULE PERFORMANCE OBTAINING BETTER INSIGHT INTO OPERATIONAL PERFORMANCE EMPLOYEES DEMANDING TABLET SUPPORT IMPROVING CUSTOMER SERVICE AND SATISFACTION IMPROVING MOBILE WORKER PRODUCTIVITY Tablet Investment Drivers Tablet viewed as a key workforce productivity and customer engagement platform Organizations focusing on worker productivity and customer satisfaction and interaction as the key tablet investment drivers.
    8. 8. 7©2011 VDC Research Group, Inc. Mobile & Wireless From direct sunlight exposure to use of device with wet or gloved hands, all impact the usability of mobile devices by field workers Considering the Use Environments Critical to Device Selection 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% None of the above Device exposure to extreme vibration Device exposure to extreme (low/high) temperatures Use of device in wet conditions (rain) Use of device with gloved hands Use of device in direct sunlight 38% 22% 24% 28% 28% 43% Environments or scenarios common to your most recent mobile deployment by form factor
    9. 9. 8©2011 VDC Research Group, Inc. Mobile & Wireless Failure rates of mobile devices used for line of business applications increases substantially for non-rugged devices 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% Tablets Smartphones Rugged Non-Rugged The recent influx of consumer devices into the enterprise through broader support for BYOD programs and the desire by users for a more intuitive and modern platform has contributed to an increase in device failure rates. Failure rates for popular (non-rugged) consumer devices used to support line of business applications exceeds 15% for tablets and 20% of smartphones, representing a measurable increase in comparison to the previous research conducted by VDC. Conversely, failure rates of rugged devices dropped. While end users are using devices longer, on average, as a result to access to capital issues, a shift in device class deployed has contributed to a drop in average failure rate. Mobile Device Failure Rates by DeviceType
    10. 10. 9©2011 VDC Research Group, Inc. Mobile & Wireless Variety of hardware and software issues driving failure MOBILESOLUTIONTRENDS 9% 16% 16% 19% 30% 48% 67% 0% 20% 40% 60% 80% Plug-in wireless cards Peripheral/accessory Wireless radios Drive failure Damaged keyboard/keypad Software failures Cracked display Leading Symptoms of Device Failure Leading Symptoms of Device Failure 8% 9% 11% 14% 38% 42% 77% 0% 20% 40% 60% 80% 100% Excessive vibration exposure Dust particulates exposure Excessive heat/cold temperature exposure Unauthorized changes to device configuration/settings by… Water/liquid exposure Software related issues Dropping device Leading Causes of Device Failure
    11. 11. 10©2011 VDC Research Group, Inc. Mobile & Wireless Consumerization of IT less about bringing consumer devices into the enterprise and has more to do to delivering ‘consumer-like’ experience on enterprise devices. In line of business, enterprise-lead processes dominate. Leading consumer platforms – Android and iOS – still have major limitations for enterprise-centric use cases, especially in line of business environments. Key challenges include: • Security support. • Multitasking capabilities. • WiFi Connection Management. • Compatibility. • Lifecycle support and version control. • Help desk. • Device and OS maintenance. • File Transfer. • Printing. • Connectivity. Microsoft Remains in Drivers Seat in Enterprise
    12. 12. 11©2011 VDC Research Group, Inc. Mobile & Wireless TCO critical to making right tablet investment decision Hard Costs Hardware • Mobile Platforms • Peripherals Software • Upfront Fees • License Fees • Development Costs System Design and Integration • Application Design and Development • System Integration • Staging Soft Costs Training • Initial User Training • On-going User Training Operational • System Maintenance • 3rd Party Technical Support • Internal Technical Support • Upgrades • Application Management Downtime • Lost Manpower/Wages • Lost Revenues • HW Replacement
    13. 13. 12©2011 VDC Research Group, Inc. Mobile & Wireless Rugged device TCO measurably lower in comparison to non-rugged TCO $0 $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 Tablets Smartphones Rugged Non-Rugged As a result of the increased failure rates of consumer devices used in line of business environments, their TCO relative to rugged counterparts grew considerably. Other challenges with consumer devices include: • Accessory management • Wireless performance • Use with gloved hands/ wet conditions • Lifecycle management • Security The appeal of consumer devices lies not only in their lower upfront adoption cost but also the significantly superior user experiences delivered on these devices. It is here that rugged devices – especially handheld devices and tablets need to improve to counter this trend. Mobile Device AnnualTCO for Line of Business Applications
    14. 14. 13©2011 VDC Research Group, Inc. Mobile & Wireless $0 $2,000 $4,000 $6,000 Rugged Tablets Non-Rugged Tablets Annual Tablet TCO Upfront Deployment Hard Costs IT Support Costs Productivity Loss Costs ITSupportandProductivity LossAccountsfor89%ofTCO TabletTCO for Line of Business Applications
    15. 15. 14©2011 VDC Research Group, Inc. Mobile & Wireless IT budget pressures driving greater focus on ROI and TCO of mobile investments – major projects require hard metrics Increasing importance for strong metrics such as ROI and TCO to not only validate investments but similarly to track and measure use of mobile solutions within the enterprise post deployment. Line of business mobile solutions are business and mission critical – and need robust and reliable solutions to support them. Consumerization of IT all about introducing consumer experiences – NOT technology – into the enterprise. Traditional enterprise oriented mobile solutions need to catch up. Critical is aligning right mobile solution with target user and application environment. Flood of consumer technologies in the enterprise has driven spike in failure rates. The cost of supporting and managing a device post deployment is just as if not more important that the upfront device investment. Enterprise Mobility Investments:TCO and ROI Models Becoming More Critical
    16. 16. ? i For More Information: Questions: Contact Motion at 1-866-MTABLET or 512-637-1100 (option 4) OR email Peter directly at