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Mostafa gamal crm 2018 pdf

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Mostafa_Gamal_Resume

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Mostafa gamal crm 2018 pdf

  1. 1. DUBAI - UNITED ARAB OF EMIRATES • Cellular: +971-56-5928726 • • E-mail: mostafa.gamal@hotmail.com, mostafa.gamaleldin.aboelela@gmail.com. Marital status: Single. Nationality: Egyptian. Date of birth: February 14th, 1988. Visa Status: Resident. Driving License Available. OBJECTIVE A self-motivated and a hard worker seeking to apply my skills and experience to a good reputed and respectful work environment. Seeking to apply in PR (Public relations), Customer Service or HR opportunities. EDUCATION [2005-2009] Bachelor of Tourism & Hotels – Guidance department. LANGUAGES SKILLS Arabic: Mother Tongue English: Good (written and spoken) - EACC (Egyptian – American Center for foreign languages). TOEFL – ITP Score: 483 German: Fair MOSTAFA GAMAL ELDIN PERSONAL INFORMATION
  2. 2. COMPUTER SKILLS Computer Skills: ICDL - Egyptian Academy for accounting, computer sciences and foreign languages - EAAC Academy - Alexandria, Egypt. ICDL – UNISCO Certificate. Seibel – Oracle. Other skills: - Hard worker and achievement spirit. - Excellent communication skills. - Very good computer and searching skills. - Ability to influence at all levels. - Ability to learn new skills and gain experience and knowledge. - Out-going and friendly dealing with people (all ages & nationalities). Experiences [April 2018 – present] NGI – National General Insurance (www.ngi.ae) Business Development Consultant. - Handle all types of Insurance. - Managing Sales between Brokers & company. - Follow up on accounts that provided by Brokers. - Following up new business opportunities and setting up meetings. - Planning and preparing presentation. - Communicating new product developments to respective clients (B2B / B2C) - Always keep in achieving best customer experience.
  3. 3. - Overseeing the development of marketing literature. - Writing reports of market and brokers. - Providing management with feedback. - Maintain positive & healthy professional relationships with technical teams. - Acquire product knowledge and keep updated with any product or market changes. - Possess market knowledge and intelligence. - Keep abreast with insurance market news, changing regulations, and competitor movements and products. - Submit daily, monthly and quarterly activity and production reports to management. - Responsible for the collection of and any outstanding premiums. ______________________________________________________________________ [June 2015 – March 2018] Etisalat UAE (www.etisalat.ae) Retail Duty Manager / CRM. SHAHAMA Business Center (AUH) (B2B / B2C) mosteldin@etisalat.ae - Deal directly with customers (consumer /business) face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle inquiries and complaints. - Perform customer verifications. - Process orders, forms, applications and requests. - Direct requests and unresolved issues to the designated resource. - Keep records of customer interactions and transactions. - Record details of inquiries, comments and complaints. - Record details of actions taken. - Communicate and coordinate with internal departments. - Follow up on customer interactions. - Perfect working on CBCM. - Good handle with money and cash day end, Win Cash application.
  4. 4. ______________________________________________________________________ [April 2015 – June 2015] JUMIA EGYPT (www.jumia.com.eg) Part of African partner After Sales Specialist / QC Officer & Logistics Agent - Determines operational objectives by studying customer expectations; gathering information; evaluating output requirements. - Prepares reports by collecting, analyzing, and summarizing information and customer’s after sales experience. - Contributes to team effort by accomplishing related results as needed in terms of Customer satisfaction. - Prepares monthly and weekly reports summarizing returns rates per categories, suppliers and items. - Analyzes dissatisfaction root causes for process improvement. - Real-time customer service monitoring for locating dissatisfaction causes. - Analyzes pickup fleet performance for better capacity and route planning. ______________________________________________________________________ [June 2011 – April 2015] Vodafone Egypt (www.vodafone.com) Retail Senior Representative / CRM ( B2B / B2C ) Mostafa.GamalEldin-AboElela@vodafone.com - Deal directly with customers face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle inquiries and complaints. - Perform customer verifications. - Process orders, forms, applications and requests. - Direct requests and unresolved issues to the designated resource. - Keep records of customer interactions and transactions. - Record details of inquiries, comments and complaints. - Record details of actions taken.
  5. 5. - Communicate and coordinate with internal departments. - Follow up on customer interactions. - Perfect working on Oracle Seibel. - Good handle with money and cash day end, Win Cash application. ______________________________________________________________________ [July 2009 – July 2010] Bibliotheca Alexandrina (www.bibalex.org) Antiquities Museum – Volunteer - Providing informational guiding in Arabic and English. - Authorization of responsibilities and organizing people. - Searching for information to help improving the museum and having new ideas to support that. - Making PowerPoint and Oral presentations. [June 2010] Bibliotheca Alexandrina (www.bibalex.org) Dialogue Forum Successfully participated in an international conference as an organizer [Initiatives in Education, Science and Culture Towards Enhanced US- Muslim Countries Collaborations] [August 2010] Bibliotheca Alexandrina (www.bibalex.org) Arts Center - Training as a museum curator for "Shady Abdel Salam" museum. - Permanent Exhibitions guide. [October 2010 – June 2011] Bibliotheca Alexandrina (www.bibalex.org) Arts Center – Arts School unit - Payment for work - Contacting customers to determine the time and the information of the courses. - Respond to telephone calls and email with customers. - Supervise the courses to be held at the Conference Hall. - Booking courses for the customers. ______________________________________________________________________
  6. 6. Achievements - Certificate of Appreciation: Etisalat UAE Being one of Excellent Performance Based on Dashboard KPI 1st & 2nd Quarter 2017. - Certificate of Appreciation: Etisalat UAE Certification of Excellent Performance Based on Dashboard 2016 Shahama Store Mafraq Area. Availability - Always on time and rarely late and sometimes ahead of deadlines. - Easily understands and communicates with all levels of employees with ease. - Available upon your request.

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