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Mosio | 5 Patient Retention Tips


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These 5 tips will help you get on your way to helping retain your patients, and make sure they are properly looked after.

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Mosio | 5 Patient Retention Tips

  2. 2. Patient retention is one of the most problematic component of a clinical trial. Stipends and incentives have been an industry "go to" since the beginning, however, retention is a multifaceted situation in which site research staff are the main players. Here are five simple suggestions that staff can employ to increase patient retention:
  3. 3. Boost Patient Morale The most important part of pharmaceutical and medical device research is the patients; let them know this. They are helping others by participating in clinical trials, and are enhancing healthcare. With this sense of purpose, patients will want to see clinical trials through until the end.
  4. 4. Build Relationships With Patients Patients will want to answer phone calls, return messages, and come to follow-up visits if they have relationships with research staff. Instead of monotonous, go-throughthe-motions visits, engage your patients with conversation and be interested in what they have to say.
  5. 5. Be Available If patients know that study staff is available to answer questions, help when adverse events occur, or clarify concerns, they will feel safer and more content on a study. Thus, they will stay on the study longer.
  6. 6. Be Respectful Drug dispensing, diary writing, and adverse event reporting do not come easily to all patients. Patients come from many backgrounds, and all deserve to be treated with respect. Be easygoing, supportive, and courteous when a patient needs help in any situation. Disrespect is one of the easiest ways to decrease patient retention.
  7. 7. Gauge Patient Satisfaction Satisfied patients come back for study visits. To gauge patient reaction to the study, site, and staff, consider periodic surveys via paper, website, or text.
  8. 8. Improve patient recruitment, retention and reporting with two way text messaging from Mosio. Find out more about Mosio for Research at: