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19th nat conf on e governance nagpur_final_20160122_meyerhoff nielsen


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My presentation from Plenary 5: Decade of e-Governance - Way Ahead at the 19th National Conference on eGovernance, 21-22 January 2016, Nagpur, India.

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19th nat conf on e governance nagpur_final_20160122_meyerhoff nielsen

  1. 1. BITS & BYTES THE WAY FORWARD Morten Meyerhoff Nielsen TUT-RNS / democratise 19th National Conference on e-Governance, Nagpur (IN), 21-22 January 2016 IN GOVERNMENT SERVICE
  2. 2. THE GORDIAN KNOT – CHALLENGES AND GOALS EXEMPLES: - More for less – but how? - Growth and productivity – what is posible? - Access, trust, quality – also remotely? - No access, cannot, will not – is it a barrier?
  3. 3. WE ARE ALREADY ONLINE 90 60 65 70 75 80 85 90 95 100
  4. 4. THE STATE BUT WHERE ARE WE HEADING? GLOBALLY: Letters, forms and e-mail - papir is expensive! Authorities are ”eliminating” paper. Call centres and eServices are better and 2 – 3.5 times cheaper.
  5. 5. DENMARK: Minimum requirement bans legal and burocratic language use, ensure logical and recognisable design and security. Results: - 78% of bike thefts reported online. - 88% of all adresse changes are digital. - 98% of students registered for school online. - 100% of tax returens er digitale. Savings of € 110+ million annually when fully implemented (DIGST &, 2015). ESTONIA: Citizens can safely and securely access their personlal data online – and what authorities have seen and used their data (, 2015). RULES STILL APPLY
  6. 6. DENMARK: Reuse of data expected to save € 3 million in government plus € 6.7 million in the private sector annually when fully implented (DIGST & Grunddata, 2015). EUROPE: Potential of BIG and OPEN data estimated to 1.9% of GDP in 2020 - for 21 different sectors in the 28 EU countries (demosEUROPE & WISE Institute, DATA CAN INCREASE EFFICIENCY AND LEAD TO GROWTH
  7. 7. DIGITAL IDENTITY AND SIGNATURE IS KEY FOR EASY, SECURY AND PERSONAL SERVICE – AND CHEAPER ESTONIA: 2% of GDP in annual socio- economic benefits by eSignature use (Gov. Office of Estonia, 2015). DENMARK: Over 90% of Danes have NemID and can signe digitally. Only 10.8% of Danes have requested an excemption from Digital Post! 6 to 8.5 million digital messages to citizens and businesses per month. Annual savings up to € 300 million (DIGST, 2015).
  8. 8. CHANGE AND CONDITIONALITEIS USER-FRIENDLINESS IS GOOD BUSINESS AMSTERDAM: A hotel, cafe or resturant now save € 1,200 in time annually, through single entry and adapted process for licences (European eGov Awards, 2007). FROM CURITIBA TO HAMBURG: To increase participation and transparency ctizens and businesses can participate in budget decisions and planning ( STOCKHOLM: Citizens can compare and apply for daycare, school and retirement homes – just like ( THE REVOLUTION… ... is also me! Yours sincerely, The State…
  9. 9. ADMINISTRATIVE BURDEN REDUCTION SAVE MONEY AND IS GOOD FOR BUSINESSES HOLLAND: Less burocracy have saved 0.9% of GDP – from 3.7 to 2.8%. (World Bank Group, 2007)
  10. 10. INTERNET ELECTIONS ESTONIA: First and only country with iElections. Approx. 1/3 of votes given online, 25% are over 55 years of age and 53% are female (VVK, 2015).
  11. 11. BENEFIT REALISATION ESSENTIAL FOLLOW-UP: Without objectivs and goals, you don’t know where neither where you are or where you are heading. Without follow- up you don’t know if you achieved your goals! COOPERATION: Vertical and horizontal cooperation is essential, citizens and businesses do not care: They want easy and fast service!
  13. 13. CONTACT MORTEN MEYERHOFF NIELSEN Tallinn University of Technology, Ragnar Nurkse School of Innovation and Governance Ehitajate tee 5 19086 Tallinn, Estonia Tel (EE): +372 59 06 07 09 Tel (DK): +45 23 92 22 91 Mail: Twitter: @mortenmeyerhoff LinkedIN: mortenmeyerhoff