19th nat conf on e governance nagpur_final_20160122_meyerhoff nielsen
BITS & BYTES
THE WAY FORWARD
Morten Meyerhoff Nielsen
TUT-RNS / democratise
19th National Conference on e-Governance, Nagpur (IN), 21-22 January 2016
IN GOVERNMENT SERVICE
THE GORDIAN KNOT –
CHALLENGES AND GOALS
- More for less – but how?
- Growth and productivity – what is posible?
- Access, trust, quality – also remotely?
- No access, cannot, will not – is it a barrier?
WE ARE ALREADY ONLINE
BUT WHERE ARE WE HEADING?
Letters, forms and e-mail -
papir is expensive!
Call centres and eServices
are better and 2 – 3.5 times
Minimum requirement bans legal and burocratic language
use, ensure logical and recognisable design and security.
- 78% of bike thefts reported online.
- 88% of all adresse changes are digital.
- 98% of students registered for school online.
- 100% of tax returens er digitale.
Savings of € 110+ million annually when fully
implemented (DIGST & borger.dk, 2015).
Citizens can safely and securely access their
personlal data online – and what authorities have
seen and used their data (eesti.ee, 2015).
RULES STILL APPLY
Reuse of data expected to save € 3 million in
government plus € 6.7 million in the private
sector annually when fully implented (DIGST &
Potential of BIG and OPEN data estimated to 1.9%
of GDP in 2020 - for 21 different sectors in the 28
EU countries (demosEUROPE & WISE Institute,
DATA CAN INCREASE EFFICIENCY AND LEAD
DIGITAL IDENTITY AND SIGNATURE IS KEY
FOR EASY, SECURY AND PERSONAL
SERVICE – AND CHEAPER
2% of GDP in annual socio-
economic benefits by eSignature
use (Gov. Office of Estonia, 2015).
Over 90% of Danes have NemID and can
Only 10.8% of Danes have requested an
excemption from Digital Post!
6 to 8.5 million digital messages to citizens
and businesses per month. Annual savings up
to € 300 million (DIGST, 2015).
A hotel, cafe or resturant now save € 1,200 in time
annually, through single entry and adapted process for
licences (European eGov Awards, 2007).
FROM CURITIBA TO HAMBURG:
To increase participation and transparency ctizens and
businesses can participate in budget decisions and
Citizens can compare and apply for daycare, school and
retirement homes – just like booking.com
... is also me!
ADMINISTRATIVE BURDEN REDUCTION SAVE
MONEY AND IS GOOD FOR BUSINESSES
Less burocracy have saved 0.9% of
GDP – from 3.7 to 2.8%.
(World Bank Group, 2007)
First and only country with iElections.
Approx. 1/3 of votes given online, 25% are over
55 years of age and 53% are female (VVK, 2015).
BENEFIT REALISATION ESSENTIAL
Without objectivs and goals, you don’t
know where neither where you are or
where you are heading. Without follow-
up you don’t know if you achieved your
Vertical and horizontal cooperation is
essential, citizens and businesses do not
care: They want easy and fast service!
MORTEN MEYERHOFF NIELSEN
Tallinn University of Technology, Ragnar Nurkse School of Innovation and Governance
Ehitajate tee 5
19086 Tallinn, Estonia
Tel (EE): +372 59 06 07 09
Tel (DK): +45 23 92 22 91