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mCommerce: exploring the
opportunity for banks
Nigel Spear, SVP Monitise
Cards & Payments Innovation Europe
3rd December 2...
“Houston we have a problem”
As banks face an end of 3 decades of growth in their traditional businesses, they are
looking ...
The evolution of mobile banking
Reasons to engage in mobile banking are changing, it is fast losing its place as a
differe...
The THREAT & OPPORTUNITY for Banks is real
“The Banks of Tomorrow :
Think Google and
Facebook”
WIRED Magazine
August 2013
...
5

Convergent Commerce
Financial Institutions

Mobile

• Banking/ Alerts

• Mobile Prepaid

• NFC/ Remote

• Remittances

...
High engagement mobile banking needs to be
the foundation
Built for Mobile
PERSONAL
BANKING

BUSINESS
BANKING

27 50
Month...
ABN AMRO – the time for ‘contextual mbanking
moving closer to the customer is now’

© 2003 – 2013 Monitise Group Limited. ...
ABN AMRO: Mobile HAS overtaken Internet

9

© 2003 – 2013 Monitise Group Limited. All Rights Reserved.
Banks have assets to make the move from
mbanking to mcommerce

Volumes driven by
simple account
management access

Analyti...
Research underpins: Customers are ready to
SHOP on Mobile – are banks?

Research conducted by Future Foundation, commissio...
About Monitise
5/10

3/4

TOP US BANKS

TOP UK BANKS

KEY CUSTOMERS
350+ FIs & PARTNERS

800+
MOBILE MONEY EXPERTS

VISITS...
The Winning Formula for Banks
to Defend & Extend role in Payments & Commerce

Choice of Bank

• Key
Driver

Customer Engag...
Thank you!
Nigel Spear, SVP Monitise
nigel.spear@monitise.com
Monitise cards & payments innovation europe presentation
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Monitise cards & payments innovation europe presentation

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Monitise cards & payments innovation europe presentation

  1. 1. mCommerce: exploring the opportunity for banks Nigel Spear, SVP Monitise Cards & Payments Innovation Europe 3rd December 2013
  2. 2. “Houston we have a problem” As banks face an end of 3 decades of growth in their traditional businesses, they are looking for new revenue streams and to reduce customer churn GLOBAL BANKING REVENUES AS A PERCENTAGE OF GDP Source: McKinsey © 2003 – 2013 Monitise Group Limited. All Rights Reserved. Confidential.
  3. 3. The evolution of mobile banking Reasons to engage in mobile banking are changing, it is fast losing its place as a differentiator and is increasingly seen as a new revenue generator PAST Mobile as a Differentiator PRESENT Mobile transactions larger than sum of all other channels (if you do it right) © 2003 – 2013 Monitise Group Limited. All Rights Reserved. FUTURE New revenue streams, new customer relationships
  4. 4. The THREAT & OPPORTUNITY for Banks is real “The Banks of Tomorrow : Think Google and Facebook” WIRED Magazine August 2013 CONSUMERS PREFER MOBILE WALLET PROVIDERS OVER THEIR PRIMARY BANK 50% 30% 30% © 2003 – 2013 Monitise Group Limited. All Rights Reserved. CONSIDER PAYPAL FOR BANKING SERVICES 80% Source: Carlisle and Gallagher/Tower Group-CEB study US consumers 2012
  5. 5. 5 Convergent Commerce Financial Institutions Mobile • Banking/ Alerts • Mobile Prepaid • NFC/ Remote • Remittances • Offers • App Markets • Remittance • NFC/ Private Label • Remote Direct Bill Social Media and online advertising Retail • Mobile Checkout • Mobile OS • NFC/ Proximity • Marketing Apps • BarCode/ Text Purch • Offers/ Promotions • Shopping Apps/ Mobile Web © 2003 – 2013 Monitise Group Limited. All Rights Reserved.
  6. 6. High engagement mobile banking needs to be the foundation Built for Mobile PERSONAL BANKING BUSINESS BANKING 27 50 Monthly Logins © 2003 – 2013 Monitise Group Limited. All Rights Reserved.
  7. 7. ABN AMRO – the time for ‘contextual mbanking moving closer to the customer is now’ © 2003 – 2013 Monitise Group Limited. All Rights Reserved.
  8. 8. ABN AMRO: Mobile HAS overtaken Internet 9 © 2003 – 2013 Monitise Group Limited. All Rights Reserved.
  9. 9. Banks have assets to make the move from mbanking to mcommerce Volumes driven by simple account management access Analytics based on unique consumer FI spend data Simple ‘one click’ Ordering Process © 2003 – 2013 Monitise Group Limited. All Rights Reserved.
  10. 10. Research underpins: Customers are ready to SHOP on Mobile – are banks? Research conducted by Future Foundation, commissioned by Monitise. Amongst Smartphone Users. © 2003 – 2013 Monitise Group Limited. All Rights Reserved.
  11. 11. About Monitise 5/10 3/4 TOP US BANKS TOP UK BANKS KEY CUSTOMERS 350+ FIs & PARTNERS 800+ MOBILE MONEY EXPERTS VISITS PER MONTH MOBILE $50bn OF TRANSACTIONS 27+ ONLINE 6 BRANCH <1 24m REGISTERED USERS KEY PARTNERSHIPS
  12. 12. The Winning Formula for Banks to Defend & Extend role in Payments & Commerce Choice of Bank • Key Driver Customer Engagement Maximise - Adoption - Depth of usage - Frequency of usage Leverage - Trusted brand - Data - Eyeballs © 2003 – 2013 Monitise Group Limited. All Rights Reserved. Top of Physical Wallet Top of Digital Wallet Top of Mobile Wallet
  13. 13. Thank you! Nigel Spear, SVP Monitise nigel.spear@monitise.com

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