1. Bank Asia Credit Card
Presentation on
May 21, 2012
Session Speaker:
Mohammad Ashiqur Rahman Himel
In-Charge, Customer Service
Cards Department
Bank Asia Limited
Service ExcellenceService Excellence

2. Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)
Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

3. Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)
Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

4. Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)
Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
• Positive minded
• Be smart
• Define your clients
• Consult and listen
• Questioning
• Be technical
• Take ownership
• Define your services
• Make moment of magic

5. Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)
Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
 Handle the person first, then the problem
 Apologize
 Show empathy
 Find a solution
 Offer compensation
 Follow up

6. Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)
Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
 Provide solution against customer query.
 One stop service for the customers.
 THE CUSTOMER, who are paying our salary.
 If increase of service level 5% higher, It
will
make you 20% more profitability.
 Work for Green Banking
 Keep brand image.
 Follow the five minds.

7. Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)
Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
1. Disciplined Mind
2. Synthesizing Mind
3. Innovative Mind
4. Respectful Mind
5. Ethical Mind

8. Bank Asia Credit Card
Thank YouThank You
Presentation on : Service Excellence; May 21, 2012 (Monday)
Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards