Mohammed Abd El Monem Ahmed
Seeking challenging position were my theoretical and practical experience could be developed and
Excellent knowledge of SAP and Navision Operating System &MS office (advanced), Used in daily
Very good knowledge about web Developing, Design,
Native Arabic Language
Fluent command of both written and spoken English
AL Futtaim Company:
From May2013 up to Apr 2016 (Supervisor Customer service Checkout, Exchange & Refund) IKEA
Assistant Customer Relations Mangers IKEA Home furnishing Egypt
AL Futtaim Company Dubai UAE:
From. 2010 to 2013 Checkout & Exchange & Refund Customer service Supervisor at IKEA
Home Furnishings ALFuttaim Company Dubai-UAE
SplashGULF L.L.C (landmark group) (Retailand Fashion) Dubai U A E
From 2007 till Aug 2010 (store supervisor) Admin Executive Dubai-UAE
From 2004 till 2006. Customer service & senior sales. Dubai -U A E
Alshaya company (Retailand Fashion) DubaiU A E
From 2001 to 2003. (Senior Sales person. Dubai -U A E)
BTM Company for fashionCairo Egypt:
From 1995 to 2000. (Senior Sales person. Cairo –Egypt)
Summary of Qualification:
Fifteen years’ experience in sales and management of a range of products and services.
Self-Motivated and enthusiastic about developing good relations with customers.
Effective working alone or as a cooperative team member.
Professional in appearance and presentation.
Exceptional leadership, organizational and have problem resolution skills
Managing and leading the staff to achieve the company target
Handling store face to face enquiries, customers’ complaints.
Manage the exchange/refund of all depts.
Handling calls center and web complaints.
Handling store after sales serious problems.
Handling store written complaints.
Investigating and solving customers’ major incidents.
Weekly report to GM (Important/Sensitive cases)
Handling all Consumer protection authority cases
Conduct customer service training to all stores staff
Managing Info desk ;
Restructuring of Info Desk responsibilities (Refund /exchange/staff)
Handling after sales service (Repair/CASSA/Delivery)
Coordination with CCO for CCO related issues
Managing store delivery process and follow up
Making store department’s survey
Managing store help desk counter
Providing high level of customer service. .
Doing visual merchandising and set the standard
Cash and Generating Administration...
Banking and reporting...
Follow – up with corporate companies, outstanding payments & keeping a track of
invoices to submit for the payment recovery on daily basis and maintenance and proper
Preparing monthly cash statement under the supervision of the manager and
forwarding the same to the accounts department.
Preparing consolidated statement of previous day Sale-Closeouts and petty cash on
Preparing the petty cash statements and getting reimbursements from the accounts
Maintaining Key Data Report.
Self-confidence, smart, organized, always smiling even under pressure, quick-witted,
and cooperative with his fellows and managers
Reading, Sports, listening to music& surfing the internet,
Industrial technique institute , décor department ,advertisement & coordination
Date of birth: 6th of November 1977
Marital status: married
Military status: Is not required for military service
Mailing address: Dubai , U A E
Visa status:Visit visa.
Mr. Mazen Katamish: business navigation manager at IKEA Egypt +201094525225
Mr. Mohamed El Samman: check out and exchange &refund manager +201025005234
Ms. Dalia Bastawy | HR Business Partner | IKEA +2 0100 0396914
Mr. Rayanyong :customer relation managers IKEA Home furnishing +971555578494
Mr. Said elrashedy :Sales manger IKEA +971503000751