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1Mohamed Monem CV- Updated_docx


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1Mohamed Monem CV- Updated_docx

  1. 1. Curriculum Vitae Mohammed Abd El Monem Ahmed Dubai,ALquasais U.A.E Mobile, +971543922301 Email, Objective: Seeking challenging position were my theoretical and practical experience could be developed and Enhanced Skills Computer skills: Excellent knowledge of SAP and Navision Operating System &MS office (advanced), Used in daily Work. . Very good knowledge about web Developing, Design, Language skills: Native Arabic Language Fluent command of both written and spoken English Experience: AL Futtaim Company: From May2013 up to Apr 2016 (Supervisor Customer service Checkout, Exchange & Refund) IKEA Assistant Customer Relations Mangers IKEA Home furnishing Egypt AL Futtaim Company Dubai UAE: From. 2010 to 2013 Checkout & Exchange & Refund Customer service Supervisor at IKEA Home Furnishings ALFuttaim Company Dubai-UAE SplashGULF L.L.C (landmark group) (Retailand Fashion) Dubai U A E From 2007 till Aug 2010 (store supervisor) Admin Executive Dubai-UAE From 2004 till 2006. Customer service & senior sales. Dubai -U A E Alshaya company (Retailand Fashion) DubaiU A E From 2001 to 2003. (Senior Sales person. Dubai -U A E)
  2. 2. BTM Company for fashionCairo Egypt: From 1995 to 2000. (Senior Sales person. Cairo –Egypt) Summary of Qualification:  Fifteen years’ experience in sales and management of a range of products and services.  Self-Motivated and enthusiastic about developing good relations with customers.  Effective working alone or as a cooperative team member.  Professional in appearance and presentation.  Exceptional leadership, organizational and have problem resolution skills Responsibilities:  Managing and leading the staff to achieve the company target  Handling store face to face enquiries, customers’ complaints.  Manage the exchange/refund of all depts.  Handling calls center and web complaints.  Handling store after sales serious problems.  Handling store written complaints.  Investigating and solving customers’ major incidents.  Weekly report to GM (Important/Sensitive cases)  Handling all Consumer protection authority cases  Conduct customer service training to all stores staff  Managing Info desk ; Restructuring of Info Desk responsibilities (Refund /exchange/staff) Handling after sales service (Repair/CASSA/Delivery) Coordination with CCO for CCO related issues Managing store delivery process and follow up Making store department’s survey Managing store help desk counter  Providing high level of customer service. .  Doing visual merchandising and set the standard  Cash and Generating Administration...  Banking and reporting...  Follow – up with corporate companies, outstanding payments & keeping a track of invoices to submit for the payment recovery on daily basis and maintenance and proper Preparing monthly cash statement under the supervision of the manager and forwarding the same to the accounts department.  Preparing consolidated statement of previous day Sale-Closeouts and petty cash on daily basis.  Preparing the petty cash statements and getting reimbursements from the accounts department.  Maintaining Key Data Report.
  3. 3. PersonalFeatures:  Self-confidence, smart, organized, always smiling even under pressure, quick-witted, and cooperative with his fellows and managers Interests:  Reading, Sports, listening to music& surfing the internet, Education:  Industrial technique institute , décor department ,advertisement & coordination Personalinformation:  Date of birth: 6th of November 1977  Marital status: married  Military status: Is not required for military service  Nationality: Egyptian.  Mailing address: Dubai , U A E  Visa status:Visit visa. References:  Mr. Mazen Katamish: business navigation manager at IKEA Egypt +201094525225  Mr. Mohamed El Samman: check out and exchange &refund manager +201025005234  Ms. Dalia Bastawy | HR Business Partner | IKEA +2 0100 0396914  Mr. Rayanyong :customer relation managers IKEA Home furnishing +971555578494  Mr. Said elrashedy :Sales manger IKEA +971503000751