Shaping the Future of Healthcare Through IT Leadership: CHIME Celebrates 20 Years


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Shaping the Future of Healthcare Through IT Leadership: CHIME Celebrates 20 Years

  1. 1. mh_Chime workr.qxp 10/9/2012 11:58 AM Page 1 special advertising supplement Shaping the Future of Healthcare Through IT Leadership: CHIME Celebrates 20 Years Inside: > CIOs predict challenges for 2013 > CIO role evolving as IT takes hold in healthcare
  2. 2. 12mh0534_08 9/25/12 12:36 PM Page 1 The future is ours to shape. Better Health 2020 sets the stage for excellence as we evolve healthcare together. You’re at an extraordinary crossroads, experiencing challenges like never before. To help you take on the here and now and what’s to come, McKesson proudly introduces Better Health 2020, our initiative that positions you to use IT more strategically — for better business, better care and better connectivity. We are ready to address your critical success factors: optimizing performance and quality, coordinating care, maximizing technology and navigating evolving payment models. All for better health, through 2020 and beyond. Learn how information can shape your future McKesson is proud to be aligned with the CHIME organization and its members. Congratulations on your 20th anniversary. © 2012 McKesson Corporation. All rights reserved. 12mh0534.pdf RunDate: 10/22/12 Full Page Color: 4/C
  3. 3. mh_Chime workr.qxp 10/9/2012 1:07 PM Page 2 special advertising supplement FROM THE CHAIR CIOs Now Playing Expanded Roles in Healthcare Drexel DeFord, FCHIME, CHCIO infrastructures to support accountable care organizations. 2012 CHIME Chair Without a doubt, as the nation moves forward with healthcare CIO, Steward Health Care reform and improved delivery models that provide even greater value to our patients and families, CIOs and their teams will continue to play a mission-essential role. I n the beginning, they were IT directors and In anticipation of this, the College of managers – responsible for data processing or Together, we Healthcare Information Management running the supply chain computer system. are a healthcare Executives (CHIME) has continuously Because of their exposure to the totality of hospital and healthcare force-multiplier. ramped up education efforts to better operations, many of these leaders aspired to a higher calling. prepare CIOs to meet and exceed the They were able to lead their organizations through technology requirements demanded by new healthcare delivery models. We’ve implementations and transform healthcare through the use of also worked hard to design programs that help CIOs and their information technology. They became true healthcare executives, leadership teams prepare for the future, offering twice-yearly CIO calling themselves Chief Information Officers – CIOs. Forums and the Healthcare CIO Boot Camp. The great feedback The title stuck, and the importance of their critical role in and maxed-out attendance tells us we continue to be on the right healthcare delivery evolved. Today’s CIOs are helping the healthcare track. industry, and the entire nation, realize the potential of information CHIME has also strengthened focus on federal and state agency technology in improving health care delivery. Through tireless issues, helping to guide the creation of new regulations that are efforts, CIOs and their clinical and business partners continue to effective and achievable. In 2009, CHIME launched the Certified bring greater safety, quality, efficiency and effectiveness to today’s Healthcare CIO (CHCIO) Program to ensure CIOs are ready healthcare operations. Together, we are a healthcare force-multiplier. for the scope of leadership and management skills they’ll need to The idea of having an electronic health record for all Americans succeed. has transitioned from being a lofty goal to one of the nation’s top Supporting CIOs and their healthcare organizations, CHIME objectives. CIOs are also leading other universally high-priority has come a long way over the past 20 years. We look forward projects at our nation’s healthcare organizations, like ICD-10 to evolving with the industry as we adopt new information transitions, and the creation of new data gathering and analysis technology to facilitate higher value healthcare. ■ CHIME | 20 years serving healthcare CIOs C1
  4. 4. mh_Chime workr.qxp 10/9/2012 11:58 AM Page 3 special advertising supplement FROM THE PRESIDENT CHIME Tracks Changes in CIO Role Over its 20 Years Richard A. Correll recognized by major associations and governmental bodies. CHIME President and CEO For all those and many other accomplishments, CHIME’s 20th anniversary is a year worthy of major celebration. Our CHIME12 I t still amazes me that it has been 20 years CIO Fall Forum celebrates this milestone with recognition to since we formed CHIME. The role of the those who have contributed to our success. CIO has changed a lot since 1992. Back in We’re grateful to those individuals 1992, CIOs had a rather narrowly defined Our reputation as and companies who have been vitally scope of responsibilities. They typically a trusted source important in shaping CHIME for these were charged with installing technology in specified areas of information past 20 years. Many CIOs have stepped of their organizations. Their organizations were receptive to in the HIT field into key leadership roles, not for any computerization of the business and administrative functions, but has become well personal glory or recognition, but for only a few pioneering organizations were ready to implement IT the purpose of helping peers develop in recognized by in their clinical settings. Through the years, that narrow initial professional stature and promote wider scope has become ever wider, and with that evolution, CIOs major associations use of IT in healthcare. have become key players in helping their healthcare organizations and governmental On a personal note, it has certainly achieve strategic goals and missions. bodies. been a rewarding experience for me CHIME’s early focus was to aid in the professional to be a part of CHIME’s growth and development of healthcare CIOs through education, networking success through these 20 years. From my seat, I am perhaps and comparative data. Although that focus is still prominent most aware of the immense amount of volunteer leadership and today, the organization has also developed an outward view creativity that has been devoted to CHIME. My thanks go to toward providing CIO leadership as our nation seeks to utilize them and to all CHIME members who have contributed to our computer systems to improve patient care. Our reputation as a success. It’s the members, and their selfless service to each other, trusted source of information in the HIT field has become well that has truly made this great organization an exceptional one. ■ C2 CHIME | 20 years serving healthcare CIOs
  5. 5. 12mh0566.pdf RunDate: 10/22/12 Full Page Color: 4/Ct
  6. 6. mh_Chime workr.qxp 10/9/2012 11:58 AM Page 4 special advertising supplement CIO Role Evolving as IT Gets Integrated into Larger Hospital Strategies IT solutions, you have to have the technology to successfully T he roles and responsibilities of chief information officers at healthcare organizations continues to evolve, with changes manage your patients and identify risk,” she said. “Also, value- occurring at an accelerated rate in recent years. based purchasing, and public reporting of quality and patient The pace of implementing projects under the purview of the satisfaction metrics is creating a demand for real-time monitoring CIO shows no signs of abating, according to several key thought and intervention tools.” leaders who belong to the College of Healthcare Information As healthcare reimbursement changes over time, CIOs will need Management Executives (CHIME). And because IT supports so to provide the capabilities that will enable their organizations to many key initiatives within these organizations, and lies at the keep up, said Rick Schooler, vice president and CIO at Orlando foundation of change expected in a reformed healthcare system, Health. CIOs will be involved in developing organizational strategy, not “Most healthcare organizations are preparing for clinical just executing it. integration across a community’s healthcare continuum,” he Heightened awareness caused by federal programs and said. “Healthcare reform is forcing a focus on quality and regulations have brought increasing attention to health IT and the reimbursement that is tied to quality. Healthcare organizations CIO role, said Randy McCleese, current CHIME Board member now want information to better manage patients and patient flow. and vice president of information systems and CIO at St. Claire Now, you have to have effective deployment of electronic medical Regional Medical Center in Morehead, Ky. records just to stay in the game.” For the IT department to provide such a strategic level of information, CIOs must become move past merely providing operational direction for their department to becoming key “Heightened awareness caused by strategic leaders within their organizations, Schooler said. “The CIO is going to have to have a bag full of skills – the federal programs and regulations ability to negotiate, consult, market, plan and have the ability have brought increasing attention to link strategic priorities to IT investments,” he said. “The CIO to health IT and the CIO role.” will become more of a healthcare executive than he or she has Randy McCleese, current CHIME Board member, been in the past. The value add at the executive level will depend vice president of information systems and CIO on executive skills, not technical and operational skills. The CIO St. Claire Regional Medical Center, Morehead, Ky. has to be in the inner circle and contribute to strategic issues that affect the organization, not just IT.” In addition, as clinicians and patients increasingly become more knowledgeable and comfortable using computers, there is more pressure on healthcare organizations to provide effective, “The bar just got higher for accessible IT systems. CIOs. They will be involved in “There’s recognition by leadership that you can’t run a more strategic issues. Operating healthcare organization without information technology,” said Bill margins will be smaller, and CIOs Spooner, senior vice president and CIO at Sharp HealthCare in will have to do more with less. San Diego. Spooner started his career in healthcare IT by implementing A lot of time pressure is related to financial systems; now, clinical systems capture much of his federal and state changes.” attention, necessitating decision support for clinicians and John Glaser, chief executive officer of the health workflow adaptations to make better use of IT capabilities, he said. services business unit of Siemens Healthcare, Implementation of electronic health records, prompted by the previously vice president and CIO of Partners incentives in the HITECH Act, has become an expectation for HealthCare and founding member of CHIME. IT executives, said Pam McNutt, senior vice president and CIO at Dallas-based Methodist Health System. The need to switch to ICD-10 compliant applications by October 1, 2014, also places more significance upon the CIO, who typically is one of the key CIOs, who long have waited to be acknowledged by senior players in leading the transition. executives, are now major players in within the C-suite and Health reform initiatives also will increase the need for IT, strategic planning process, said John Glaser, now chief executive McNutt said. officer of the health services business unit of Siemens Healthcare, “There are regulatory requirements associated with Accountable previously vice president and CIO of Partners HealthCare and Care Organizations, and even though they don’t require specific founding member of CHIME. C4 CHIME | 20 years serving healthcare CIOs
  7. 7. mh_Chime workr.qxp 10/9/2012 11:58 AM Page 5 special advertising supplement “By and large, organizations have demanded that CIOs be a member of the C-suite,” Glaser said. “The years ahead will cement that. The bar just got higher for CIOs. They will be involved “We have to be able to look in more strategic issues. Operating margins will be smaller, and beyond our walls, providing CIOs will have to do more with less. A lot of time pressure is information among a much larger related to federal and state changes.” CIOs will need to become better business executives as continuum of care, connecting healthcare makes a transition to a new business model, said the dots with pharmacies, nursing George Hickman, incoming CHIME Board Chair and CIO at homes and other providers, and Albany Medical Center. the patients themselves.” “There is a lot of talk in the industry right now about the idea that the healthcare provider industry is moving from Curve One Joanne Sunquist, CIO at Hennepin County Medical Center to Curve Two,” he said. “If you don’t change and innovate as all of the factors outside of our industry shift, then you will see your lifecycle come to full end and see your organization die. While CIOs have been paying a lot of attention to EHRs, the shift to population analysis, said Joanne Sunquist, CIO at Hennepin new paradigms in healthcare may require them to implement County Medical Center in Minneapolis. systems “that add aspects of efficiency to the delivery process.” “We need to be able to support and predict the potential Hickman believes that Curve Two in healthcare will focus more impacts of new models of care, like ACOs,” she said. “And we on population health, quality outcomes, changes in how we are have to be able to look beyond our walls, providing information paid and the management of disease. among a much larger continuum of care, connecting the dots Gretchen Tegethoff, current CHIME Board member and with pharmacies, nursing homes and other providers, and the vice president and CIO at Athens Regional Health System, patients themselves. CIOs need a wider vision to be successful. also expects that the shift from volume of care delivered to an You have to have a good understanding of the surrounding emphasis on value will eventually result in keeping patients out business environment.” of hospitals and will focus on care management and coordination The evolving push to reform the nation’s healthcare system, across the continuum, through home health to telehealth, and by and increasing efforts to digitize patient information to improve increasing patient engagement and data exchange by providers. patient safety and care coordination will mean constant change All have obvious impacts on the CIO, she says. for healthcare CIOs in the years ahead, increasing their need to To support new models of care, healthcare organizations will share experiences through educational events and networking need to increase analytical capabilities to enable them to conduct with their peers. ■ CHIME Facts About CHIME Founded 1992 Headquarters Ann Arbor, MI The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief Mission Advancing the role of CIOs and senior healthcare IT information officers and other senior healthcare IT leaders. With leaders through education, collaboration and advocacy in support more than 1,400 CIO members and 87 healthcare IT vendors and of improved health and healthcare in our communities. professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professionals and industry 192 Charter members leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve health and healthcare in the communities 800+ 1,400+ they serve. For more information, please visit Members in 2002 Members today About the CHIME Foundation CHIME Foundation established: 1994 The CHIME Foundation is a separate non-profit organization comprised of select healthcare IT vendors and professional services CHIME Certified Healthcare CIO Program firms. CHIME Foundation members benefit from the unique established: 2009 opportunity to partner and collaborate with more than 1,400 CHIME member CIOs. The CHIME Foundation provides and participates in 26 875 the educational initiatives and programs that serve the professional development needs of both CHIME and CHIME Foundation members. Lifetime Healthcare CIO members Boot Camp graduates For more information, please visit CHIME Platinum Anniversary Sponsor CHIME | 20 years serving healthcare CIOs C5
  8. 8. mh_Chime workr.qxp 10/9/2012 11:58 AM Page 6 special advertising supplement What’s Ahead in 2013? CIOs Share Their Greatest Challenges C hief information officers at the nation’s hospitals expect to oversee multiple large projects in 2013, continuing multi- What they’re saying... year initiatives that will affect operations across the length and breadth of their organizations. Pamela Arora, Vice President, Chief Information Officer Children’s Medical Center The scope of these projects will emphasize CIOs’ abilities to manage projects and working relationships within their “The biggest IT challenge we face for 2013 is the fast pace of change, which can be a blessing and a curse organizations, and work more closely with senior executives to for a CIO. The healthcare industry needs to change, ensure that IT projects help meet organizations’ strategic objectives. wants to change, and has to change to maximize Collecting, managing and analyzing information will be crucial efficiency while still increasing quality across the for healthcare organizations that want to survive and transition continuum of care. This paradigm shift is contingent to the new breed of healthcare organizations that will manage on the appropriate integration of game-changing Information population health and optimize care delivery in the future. Technology and Biomedical tools, which will accelerate progress.” An informal poll of more than 60 CHIME members also found that IT initiatives are being more closely tied to strategic initiatives, Robert Slepin, Vice president and CIO as information technology undergirds a wide array of projects John C. Lincoln Health Network throughout their healthcare organizations. “Thriving under healthcare reform will not be possible standing still. We must boldly move forward to fulfill Meaningful Use and Federal Regs the Triple Aim of better individual care and improved Most of the CIOs polled cited Meaningful Use as one of the key population health at a more affordable cost. To continue factors driving their agendas for 2013. While seeing the importance advancing towards these strategic goals, we must meaningfully use patient data especially at the point of continuing to attain objectives specified in federal regulations and of care and transitions of care, become compliant with ICD-10 by receiving stimulus funds, CIOs also noted the importance of using October 2014, and continually innovate our planning, delivery, and electronic health records (EHRs) to improve care, attain efficiencies coordination of patient care enabled by IT.” and reduce expenses. With EHRs increasingly being accepted as the de facto approach Ron Strachan, FCHIME, CHCIO, CIO for recording patient information, CIOs now find themselves more Community Health Network involved with related issues that help maximize their investment. “We will be spending a lot of time organizing to better CIOs are working more closely with clinicians to address support our new EMR that we use across all sites their concerns and gain their support, and also are involved in of care. This will involve more clinical leadership and reconfiguring workflows. process improvement efforts to optimize our use of this Having data available has also heightened the importance of data very large investment. Additionally, we will move forward analysis, and CIOs polled by CHIME indicated that they would get on business intelligence like never before – enterprise more involved in providing business intelligence services, through data warehouse and analytic tools plus better data governance and the use of data warehousing and analytic applications. support for our business units for BI.” Health Information Exchange also appeared as a commonly Anna Turman, CHCIO CIO mentioned challenge by CHIME CIOs. Data exchange will grow in Chadron Community Hospital and Health Services importance both within an organization and externally, with other “Patient centered care, population health and patient healthcare organizations, federal agencies and public health agencies. engagement are some of the greatest challenges and a Data exchange within organizations will become more complicated necessary priority facing critical access hospitals (CAH) as organizations grow through mergers and try to become integrated. and healthcare facilities alike this upcoming year. There are expectations of IT to keep pace to assist facilities, The Impact of Reform providers and patients to facilitate the transition to a With healthcare reform appearing inevitable, accountable care patient-centered care model. IT will support providers as active team organizations (ACOs) were frequently mentioned as strategic initiative members with patients, encouraging the patient to become active supported by IT. Managing population health through ACOs participants in their own care.” will require improved data exchange and better access to patient information, no matter where they are in the continuum of care. Gretchen Tegethoff, CHCIO, Vice president and CIO CIOs also are feeling the pressure to maximize savings and reduce Athens Regional Health System unnecessary expenditures through the use of IT. As IT becomes a core “The biggest IT challenge that I expect to face in 2013 is service within healthcare organizations, CIOs are increasingly being having enough and the right resources to manage the priority projects. This, together with keeping the projects involved in planning for how IT can support new strategic initiatives. and initiatives moving and progressing, is the challenge. As healthcare organizations continue to focus on IT capabilities to Between meaningful use, ICD-10, data and analytics increase cost-effectiveness, efficiency and patient safety, CIOs expect governance, and other organizational priorities, while to provide greater input to senior executives and aim to coordinate the funding and leadership support may be there, it comes down their IT efforts with organizational priorities. ■ to resources. As a CIO fairly new to my organization, these priority projects are occurring in parallel to my building my team.” Continued on page C8 > C6 CHIME | 20 years serving healthcare CIOs
  9. 9. 12mh0527_08 9/20/12 1:18 PM Page 1 As more health information is captured electronically and healthcare institutions are required to manage “big data,” the challenges to health information integrity are growing. Join AHIMA for this two-day meeting, bringing together thought leaders and policy makers to explore: » The relationships between information » The impact of ICD-10 on documentation integrity and data governance. integrity » How information integrity affects » Analytics and the use of data to ensure healthcare transformation—new care health information integrity and and payment models. quality care » Policy and/or standards needed for health » Other topics related to the use and information integrity and governance integrity of health information in EHRs Register today at MX7257 12mh0527.pdf RunDate: 10/22/12 Full Page Color: 4/C
  10. 10. mh_Chime workr.qxp 10/9/2012 11:58 AM Page 7 special advertising supplement Gregory S. Walton, CHCIO, Chief Information Officer What they’re saying... El Camino Hospital “The total volume of projects set new records each year. There are multiple reasons for this Neal Ganguly, CHCIO, FCHIME, FHIMSS, demand, including government mandates, market Vice President and CIO CentraState Healthcare System transition, wider acceptance of IT as an important tool for all aspects of health care.” “Supporting the changes driven by the healthcare reform agenda are high on my agenda. Participation Theresa Meadows, RN, MS, FHIMSS, CHCIO-Eligible, in alternate delivery system models like ACOs, Senior vice president and CIO PCMHs, etc. are going to require the IT teams Cook Children’s Health Care System to serve up more and more data for analytics. “We can’t lose sight of projects that will allow us to obtain The biggest challenge for us is to build that data competitive edge. We need to anticipate how we can help the infrastructure up in as rational and well thought proactive manner business, apply the resources in real-time and make adjustments as possible as opposed to just being reactive.” as necessary. Agility in our IS organization will be key to the success of the overall organization.” Randi Terry, Director of Information Services Mercy Hospital Cadillac David R. Furnas, CHCIO, CISM, PMBA, “The biggest IT challenges are meeting the requirements Chief Information Officer for Meaningful Use (for both hospital and physicians). These Gila Regional Medical Center projects have taken over our project load for the next few years. “In one word, people. With so many strategic Mobile security is our biggest technical challenge, as we have initiatives under way, including preparation for MU more and more mobile devices (personal) enter our facilities. Stage 2 and ICD-10; implementation of our next- Also on the list is process design and redesign – as we put in generation HIS; and a major hospital expansion/ more computers (EHR technology), processes are changed and renovation project, it is a strategic challenge to improved.” ensure we are mitigating over-subscription of our FTE staff and using contract staff whenever necessary or Thomas Colbert, Vice president and CIO appropriate.” Sansum Clinic “IT is important strategically because we have Alan Whitehouse, CHCIO, CIO “bet the farm” on our EHR, which I believe any Oconee Regional Medical Center group does when they commit to full participation “Resources have been and will remain very tight. The roll and optimization, as we did. All following decisions, out of CPOE to individual physician specialties continues while whether for new lines of business, clinical devices/ preparing for electronic physician documentation and health systems, even provider reimbursement, have an information exchange. The time line has been so tight there is EHR component in the decision making process. It touches almost no slack. Getting and keeping the right folks engaged everything.” early and throughout is critical.” Phyllis Teater, Chief Information Officer Wexner Medical Center at The Ohio State University Top Challenges for 2013 “Our biggest challenge is prioritization and the related resources. With the explosion of need and the realization of the impact for health IT, there is such an endless queue of ideas, EHRs requests and opportunities, I feel we always have our hand organizational goals out and have to be the rate-limiting step for so many important switch to ICD-10 initiatives that depend on IT.” Get Involved with CHIME CHIME is the only professional alliance that focuses on the unique needs of CIOs, their teams, and business partners. CHIME gives members a competitive edge and credibility by providing relevant knowledge tailored to current CIOs. CHIME offers membership to CIOs and senior IT leaders at healthcare related organizations. To qualify for membership, individuals must be the CIO or highest-ranking IT executive at their facility; they do not have to hold the CIO title. For more information about CHIME membership, visit Small and Rural Hospitals CHIME has focused efforts on outreach to IT executives at small and rural hospitals to better support them and their facilities in IT implementation toward achieving meaningful use of EHRs. Small hospital IT executives who want to find out more about scholarship opportunities and benefits specific to their needs can contact CHIME membership at C8 CHIME | 20 years serving healthcare CIOs
  11. 11. 12mh0516_08 9/28/12 12:34 PM Page 1 The problems you don’t see will cost you. With AHIMA-certified professionals, data integrity issues are identified quickly and properly. Why AHIMA? Our health information credentials stand above all others. The quality of our training helps safeguard your patients and your bottom line. AHIMA: Health Information You Can Trust.™ To learn how AHIMA certification protects you, visit 12mh0516.pdf RunDate: 10/22/12 Full Page Color: 4/C
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