Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Trouble in the team: techniques to solve conflicts

30 views

Published on

Hollie Lubbock, UX / Strategy Director

Published in: Leadership & Management
  • Be the first to comment

  • Be the first to like this

Trouble in the team: techniques to solve conflicts

  1. 1. Trouble in the team: techniques to solve conflicts. @hollielubbock
  2. 2. Conflict happens everywhere.
  3. 3. If it’s not dealt with it can easily escalate.
  4. 4. Feeling threatened blocks our creativity, reduces our ability to solve problems, and makes it harder for us to communicate and collaborate with others. Mindtools
  5. 5. 01. Types of conflict resolution 02. Giving good feedback 03. Team feedback speed dating
  6. 6. 01. Types of conflict resolution. More info TKI Conflict resolution model.
  7. 7. Assertive Cooperative Unassertive Uncooperative 01. Types of conflict resolution.
  8. 8. Assertive Cooperative Unassertive Uncooperative Avoiding 01. Types of conflict resolution.
  9. 9. Assertive Cooperative Unassertive Uncooperative Competing Avoiding 01. Types of conflict resolution.
  10. 10. Assertive Cooperative Unassertive Uncooperative Competing Avoiding Accommodating 01. Types of conflict resolution.
  11. 11. Assertive Cooperative Unassertive Uncooperative Competing Avoiding Accommodating Compromising 01. Types of conflict resolution.
  12. 12. Assertive Cooperative Unassertive Uncooperative Competing Avoiding Accommodating Collaborating Compromising 01. Types of conflict resolution.
  13. 13. Assertive Cooperative Unassertive Uncooperative Competing Avoiding Accommodating Collaborating Compromising 01. Types of conflict resolution. Use a variety of these techniques
  14. 14. Now to tackle it! 02. Giving good feedback
  15. 15. Private not public. Conflict should be tackled in private not a public forum. 02. Giving good feedback
  16. 16. Private not public. Conflict should be tackled in private not a public forum. Moving to a neutral or different location can help defuse tension. Change location. 02. Giving good feedback
  17. 17. Private not public. Conflict should be tackled in private not a public forum. Open & honest. Give people space to talk about what’s going on. Give honest feedback using I statements about how you feel. Moving to a neutral or different location can help defuse tension. Change location. 02. Giving good feedback
  18. 18. Situation, behaviour, impact. 02. Giving good feedback
  19. 19. Feedback should be affirmative or constructive. 02. Giving good feedback Erika Carlson talk
  20. 20. Feedback speed dating with the whole team. 03. Team feedback speed dating More info
  21. 21. Regular sessions, it gets easier. Try to hold speed dating every two - four weeks. Play music or choose places where there is privacy for each pair. 03. Team feedback speed dating
  22. 22. Regular sessions, it gets easier. Try to hold speed dating every two - four weeks. Play music or choose places where there is privacy for each pair. Everyone needs to prepare 3 pieces of feedback for each member of the team. Utilise the situation, behaviour, impact format. Prepare 3 pieces of feedback. 03. Team feedback speed dating
  23. 23. Regular sessions, it gets easier. Try to hold speed dating every two - four weeks. Play music or choose places where there is privacy for each pair. 10mins a pair. Impairs take it in turns to give your feedback to each other, 5 mins giving and 5 minutes receiving feedback each. Swap partners! Everyone needs to prepare 3 pieces of feedback for each member of the team. Utilise the situation, behaviour, impact format. Prepare 3 pieces of feedback. 03. Team feedback speed dating
  24. 24. 01. Try to deal with conflict quickly. 02. Consider which is the best resolution tactic. 03. Private, neutral space and be open and honest. 04. Give feedback including situation, behaviour, impact. 05. Try feedback speed dating! 5 Things To Remember

×