Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

MUXL Conference 2017 - STRATIS VALACHIS - Aviva - The Future of Conversational Experience

3,483 views

Published on

MUXL was proud to present its third edition of the annual Mobile UX London Conference - https://mobileuxlondon.com

Stratis Valachis is currently leading the design of Aviva’s Al and Conversational insurance and long term finance through centred design. He is passionate about the future of AL and Human Computer Interaction and the ways they can help us redefine our everyday lives

There has been a renaissance in conversational interfaces over the last few years. More and more businesses are using bots with interfaces that emulate human to human conversations to meet the needs of their customers, with some believing that conversations are going to eventually become the primary way of interacting with computers. It sounds simple: talking and chatting comes natural to us, so we should be moving towards communicating with machines in the same way, but is it?
Despite the hype, at the moment both voice and chat interactions have various usability issues that very often prevent them from providing a great user experience. In my talk, I will be drawing on my experience leading Aviva’s conversational UX projects to discuss what those usability issues are and how can designers work around them. I will also share my thoughts on how the conversational interface will evolve by incorporating elements from various types of interaction and modalities to meet user needs in a more effective way.

Published in: Design
  • Be the first to comment

  • Be the first to like this

MUXL Conference 2017 - STRATIS VALACHIS - Aviva - The Future of Conversational Experience

  1. 1. #MUXL MOBILEUXLONDON.COM
  2. 2. Foundation Course in UX & UCD Evening Course 8 Weeks Intermediate Course in UX Daytime Course 6 Weeks Designing a Chatbot Evening Course 6 Weeks In Person Training, Shoreditch Prices from �850 Small Class Sizes of 10 Taught by Industry Leading Practitioners
  3. 3. Foundation Course in UX & UCD Evening Course 8 Weeks Intermediate Course in UX Daytime Course 6 Weeks Designing a Chatbot Evening Course 6 Weeks In Person Training, Shoreditch Prices from �850 Small Class Sizes of 10 Taught by Industry Leading Practitioners
  4. 4. #MUXL MOBILEUXLONDON.COM

×