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Big Apple Scrum Day 2016 Michael Nir Highly effective virtual teams keynote

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Building highly effective virtual teams
The ongoing challenges of creating the magical bond between team members in small and big endeavors can be elusive. What’s more, in the last few decades, this has become increasingly challenging. This presentation provides you with the much needed practical advice on how to create an effective collaborative team environment.
You will learn to: Identify the characteristics, challenges and opportunities of (virtual) leading teams; Define key strategies for leading effective (virtual) teams; Recognize what (virtual) team members need and expect from (virtual) team leaders; Employ key techniques to build trust.
The presentation follows the Nine must haves of team of leaders as appear in Michael’s book.
The Must-Haves of a High Performance Team
Must-have #1: Develop clear goals and plans
Must-have #2: Effective communication
Must-have #3: Improve and maintain positive relationships among member
Must-have #4: Clarify roles and responsibilities
Must-have #5: Enhance mutual trust
Must-have #6: Solve problems and make effective decisions
Must-have #7: Value and promote diversity
Must-have #8: Successfully manage conflict
Must-have #9: Provide development opportunities and recognition

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Big Apple Scrum Day 2016 Michael Nir Highly effective virtual teams keynote

  1. 1. 16/05/2016 1 Building Highly Effective Teams BASD, NYC, 16th May2016 Michael Nir President Sapir Consulting All rights reserved to Sapir Consulting
  2. 2. 16/05/2016 2 Michael Nir • President @ Sapir Consulting US LLC • M.Sc. Engineering, PMP®, SAFe™ accredited • Author of 11 bestseller business books • Global clients - telecoms, hi-tech, software development, R&D environments and petrochemical & infrastructure • Integrating the hard and soft parts of Business, Development and more cs.com-m.nir@sapir The Agile PMO – great results NOW Objectives  Identify the characteristics, challenges and opportunities of leading teams;  Define key strategies for leading effective teams; and recognize team-member’s needs;
  3. 3. 16/05/2016 3 It is not Magic We knew IT
  4. 4. 16/05/2016 4 We Sometimes forget IT What are the must haves of high performance, effective teams PAIR DISCUSSION  Identify 3-4 must haves based on your experience  Discuss with a partner  Reflect – how can you measure the must haves you’ve identified?
  5. 5. 16/05/2016 5 The must have of highly effective teams NINE MUST HAVES  Must-have #1: Develop clear goals and plans  Must-have #2: Effective communication  Must-have #3: Improve and maintain positive relationships among members  Must-have #4: Clarify roles and responsibilities  Must-have #5: Enhance mutual trust  Must-have #6: Solve problems and make effective decisions  Must-have #7: Value and promote diversity  Must-have #8: Successfully manage conflict  Must-have #9: Provide development opportunities and recognition Develop Clear Goals and Plans MUST HAVE #1
  6. 6. 16/05/2016 6 Develop Clear Goals and Plans MUST HAVE #1 Remember, people need goals to align themselves with and to give them a sense of direction Effective Communication MUST HAVE #2
  7. 7. 16/05/2016 7 Effective Communication  Regular, transparent, focused and related to team goals MUST HAVE #2 Improve and Maintain Positive Relationships Among Members MUST HAVE #3
  8. 8. 16/05/2016 8 Improve and Maintain Positive Relationships Among Members MUST HAVE #3  Trust your intuition  Observe physical gestures  The out affects the in as much as the in affects the out Improve and Maintain Positive Relationships Among Members MUST HAVE #3 “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
  9. 9. 16/05/2016 9 Clarify Roles and Responsibilities MUST HAVE #4 Clarify Roles and Responsibilities MUST HAVE #4 Often, especially in virtual teams interactions, we fail to clearly specify roles and responsibilities
  10. 10. 16/05/2016 10 Enhance Mutual Trust MUST HAVE #5  Number one answer from workshop participants  How does trust look?  Take a minute to draw TRUST  Observe the LABEL Enhance Mutual Trust MUST HAVE #5  Trust is crucial for a highly effective teams  We need to look beyond the label  Identify behaviors that exhibit trust  Some increase trust some decrease, what are they?  These are conduct indicators, measure them!
  11. 11. 16/05/2016 11 Solve Problems and Make Effective Decisions MUST HAVE #6 Solve Problems and Make Effective Decisions MUST HAVE #6
  12. 12. 16/05/2016 12 Solve Problems and Make Effective Decisions MUST HAVE #6  It is easier to avoid pitfalls in decision making when there is clear and established process to follow Solve Problems and Make Effective Decisions MUST HAVE #6 1. Recognize the problem 2. Define the problem 3. Gather information 4. Develop alternative solutions 5. Select the BEST alternative 6. Implement the BEST alternative 7. Evaluate the outcome
  13. 13. 16/05/2016 13 Value and Promote Diversity MUST HAVE #7 Value and Promote Diversity MUST HAVE #7  Team members are productive when empowered to use their strengths:  Cultural  Gender  Age  Experience
  14. 14. 16/05/2016 14 Successfully Manage conflict MUST HAVE #8 Successfully Manage conflict MUST HAVE #8  Key is to look beyond positions – into interests
  15. 15. 16/05/2016 15 Provide Development Opportunities and Recognition MUST HAVE #9 Positive Negative Addition Positive Reinforcement Pleasurable and increases probability of repeat behaviour Punishment Unpleasant leading to a decrease in repeat behaviour Subtraction Extinction Avoidance of an unpleasant stimulus increases the likelihood of repeat behaviour Negative Reinforcement Removal of a pleasant stimulus decreases the likelihood of repeat behaviour Provide Development Opportunities and Recognition MUST HAVE #9
  16. 16. 16/05/2016 16 Provide Development Opportunities and Recognition MUST HAVE #9  The vicious feedback cycle – our experience contradicts the theory Provide Development Opportunities and Recognition MUST HAVE #9
  17. 17. 16/05/2016 17 Genuine feedback – constructive and relevant MUST HAVE #9 Positive Negative Addition Positive Reinforcement Pleasurable and increases probability of repeat behaviour Punishment Unpleasant leading to a decrease in repeat behaviour Subtraction Extinction Avoidance of an unpleasant stimulus increases the likelihood of repeat behaviour Negative Reinforcement Removal of a pleasant stimulus decreases the likelihood of repeat behaviour What are the must haves of high performance, effective teams PAIR DISCUSSION  Reflect with a partner: the nine must haves  How do they compare with your list?  Identify 2-3 actionable items as take aways  Start TODAY
  18. 18. 16/05/2016 18 The must have of highly effective teams NINE MUST HAVES  Must-have #1: Develop clear goals and plans  Must-have #2: Effective communication  Must-have #3: Improve and maintain positive relationships among members  Must-have #4: Clarify roles and responsibilities  Must-have #5: Enhance mutual trust  Must-have #6: Solve problems and make effective decisions  Must-have #7: Value and promote diversity  Must-have #8: Successfully manage conflict  Must-have #9: Provide development opportunities and recognition Thank you! I wish you success in Building and leading your highly effective teams cs.com-m.nir@sapir
  19. 19. 16/05/2016 19 The Agile PMO – great results NOW Executive Sail Agile Adventures Starting this summer in Boston

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