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Corporate Systems Engineering Jim Graham Director of Corporate Systems Engineering US Systems Engineering
Corporate  Systems Engineering <ul><li>Centralized group of very experienced Systems Engineers available via phone or emai...
<ul><li>Pre-sales system configuration </li></ul><ul><ul><li>Platforms: </li></ul></ul><ul><ul><ul><li>Mitel 3300, Mitel S...
<ul><li>Web-based demonstrations </li></ul><ul><ul><li>Using web collaboration, SE can provide live, Internet-based demons...
<ul><li>SE Knowledge Base  </li></ul><ul><ul><li>Online tool geared to provide answers to commonly asked pre-sales questio...
<ul><li>Dedicated webpage on MoL </li></ul><ul><li>Use the SE page to access: </li></ul><ul><ul><li>Chat questions to an S...
<ul><li>How to reach us: </li></ul><ul><ul><li>All support options are available from 7am to 5pm Arizona time </li></ul></...
 
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Mitel Corporate Systems Engineering

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Mitel Corporate Systems Engineering

  1. 1. Corporate Systems Engineering Jim Graham Director of Corporate Systems Engineering US Systems Engineering
  2. 2. Corporate Systems Engineering <ul><li>Centralized group of very experienced Systems Engineers available via phone or email </li></ul><ul><ul><li>Phone support: Average Wait Time 30-60 seconds </li></ul></ul><ul><ul><li>Email support: Response within 4 business hours </li></ul></ul><ul><li>Systems Engineers are available for the following pre-sales services </li></ul><ul><ul><li>Prospective customer presentations (via web collaboration) </li></ul></ul><ul><ul><li>Technical system design </li></ul></ul><ul><ul><li>Network review/discussion with IT managers </li></ul></ul><ul><ul><li>RFP review and assistance with more technical questions </li></ul></ul><ul><ul><li>Configuration assistance using MPT or Inter-Tel Configurator </li></ul></ul><ul><ul><li>Product roadmap questions </li></ul></ul><ul><li>Average tenure per SE: ~10 years </li></ul>
  3. 3. <ul><li>Pre-sales system configuration </li></ul><ul><ul><li>Platforms: </li></ul></ul><ul><ul><ul><li>Mitel 3300, Mitel SX-200, Mitel 5000, Axxess, and 3000 </li></ul></ul></ul><ul><ul><li>Mitel Applications Inter-Tel Applications </li></ul></ul><ul><ul><ul><li>Mitel Applications Suite - Contact Center Suite </li></ul></ul></ul><ul><ul><ul><li>Mitel NuPoint Messanger - Audio and Web Conferencing </li></ul></ul></ul><ul><ul><ul><li>Mitel Messaging Server - Unified Communicator </li></ul></ul></ul><ul><ul><ul><li>Mitel Enterprise Manager - Unified Messaging OSE </li></ul></ul></ul><ul><ul><ul><li>Mitel Your Assistant - Attendant Console </li></ul></ul></ul><ul><ul><ul><li>Mitel Quick Conference - Model 8602 IP Softphone </li></ul></ul></ul><ul><ul><ul><li>Mitel Customer Interaction Solutions - System Manager </li></ul></ul></ul><ul><ul><ul><li>Mitel 5550 IP Console </li></ul></ul></ul><ul><ul><ul><li>Live Business Gateway </li></ul></ul></ul>Corporate Systems Engineering
  4. 4. <ul><li>Web-based demonstrations </li></ul><ul><ul><li>Using web collaboration, SE can provide live, Internet-based demonstrations at customer location </li></ul></ul><ul><ul><li>ANY software-based application, running live on the SE’s PC: </li></ul></ul>Corporate Systems Engineering <ul><ul><li>To request a web demo, please complete the online request form, located on the Sales Engineering web page </li></ul></ul><ul><ul><ul><li>Please provide at least 3 business days advance notice </li></ul></ul></ul><ul><li>Conferencing and Collaboration </li></ul><ul><ul><li>Mitel Unified Communicator Express </li></ul></ul><ul><ul><li>Mitel Unified Communicator Advanced </li></ul></ul><ul><ul><li>Mitel Unified Communicator 5000 </li></ul></ul><ul><ul><li>Mitel Audio and Web Conferencing </li></ul></ul><ul><li>Customer Interaction Solutions </li></ul><ul><ul><li>Formal Contact Center Solutions </li></ul></ul><ul><ul><li>Contact Center Enterprise Edition </li></ul></ul><ul><ul><li>Contact Center Business Edition </li></ul></ul><ul><li>Business Reporting Solutions </li></ul><ul><ul><li>Mitel Business Dashboard </li></ul></ul><ul><ul><li>Mitel Customer Service Manager </li></ul></ul><ul><ul><li>Mitel Call Accounting </li></ul></ul><ul><li>IP Consoles </li></ul><ul><ul><li>Mitel Attendant Console </li></ul></ul><ul><li>Messaging </li></ul><ul><ul><li>Mitel NuPoint Unified Messaging </li></ul></ul><ul><ul><li>Mitel NuPoint Call Director </li></ul></ul><ul><ul><li>Mitel Open Standards Edition Unified Messaging </li></ul></ul><ul><li>Management </li></ul><ul><ul><li>Mitel Applications Suite Management Portal </li></ul></ul><ul><ul><li>Mitel Applications Suite End-User Portal </li></ul></ul><ul><ul><li>Mitel 3300 System Administration Tool </li></ul></ul><ul><ul><li>Mitel Enterprise Manager </li></ul></ul><ul><ul><li>Mitel 5000 System Manager/Database Studio </li></ul></ul><ul><li>Mobility </li></ul><ul><ul><li>Mitel Unified Communicator Advanced Softphone </li></ul></ul><ul><ul><li>Mitel 8602 IP Softphone </li></ul></ul>
  5. 5. <ul><li>SE Knowledge Base </li></ul><ul><ul><li>Online tool geared to provide answers to commonly asked pre-sales questions </li></ul></ul>Corporate Systems Engineering
  6. 6. <ul><li>Dedicated webpage on MoL </li></ul><ul><li>Use the SE page to access: </li></ul><ul><ul><li>Chat questions to an SE </li></ul></ul><ul><ul><li>Web demo online request form </li></ul></ul><ul><ul><li>SE Knowledge Base </li></ul></ul><ul><ul><li>Monthly SE webinars </li></ul></ul><ul><ul><li>Important SE documents </li></ul></ul><ul><ul><ul><li>Feature by release </li></ul></ul></ul><ul><ul><ul><li>Sample RFP’s </li></ul></ul></ul><ul><ul><ul><li>SIP interop </li></ul></ul></ul>Corporate Systems Engineering
  7. 7. <ul><li>How to reach us: </li></ul><ul><ul><li>All support options are available from 7am to 5pm Arizona time </li></ul></ul><ul><ul><li>Phone </li></ul></ul><ul><ul><ul><li>Direct: (800) 411-9159 </li></ul></ul></ul><ul><ul><ul><li>Outside: (800) 669-5858, option 3 </li></ul></ul></ul><ul><ul><ul><li>Mitel Network: Dial 85169998 </li></ul></ul></ul><ul><ul><ul><li>Inter-Tel Network: Dial 69998 </li></ul></ul></ul><ul><ul><li>Email: </li></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><ul><li>http:// twitter.com/MitelSE </li></ul></ul></ul>Corporate Systems Engineering

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