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Property Manager Do's & Don'ts


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An attorney's perspective on NYC property and tenant management.

Published in: Law
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Property Manager Do's & Don'ts

  1. 1. When a tenant informs you of a problem, respond in a timely manner. BE RESPONSIVE Gain the tenant's trust by being forthcoming and honest. Talk in a conversational way and explain the situation. BE HONEST Keep tenants informed via email and posting notices in the lobby. Also, provide tenants with a contact email/number for more information. COMMUNICATE EFFECTIVELY Sometimes, all it takes to deescalate a situation is to allow the tenant to be heard.  Whatever the tenant's tone, always respond respectfully.  BE POLITE  Resolving conflict diplomatically and effectively is an integral part of the job, and a  core managerial role. MANAGE  PROPERTY MANAGERS MANAGEMENT DO'S & DON'TS Use the reasonable standard rule, if the request is reasonable, then try to accommodate. ALWAYS SAY NO  A breakdown in trust will come back to haunt you when something goes wrong. Besides, lies tend to be exposed in court.     DON'T LIE Don’t send the exterminator or plumber before scheduling, in writing, with the tenant. Without access, the problem will persist and escalate. UNSCHEDULED SERVICE Leave the aggressive language and tactics to the attorneys. Your job is to manage not overpower. BE AGGRESSIVE Avoid actively advocating for the landlord or the tenant. It's in your boss's best interest for  you to strike a reasonable balance. TAKE SIDES Disclaimer/Attorney Advertising The information you obtain at this site is not, nor is it intended to be, legal advice. You should consult an attorney for advice regarding your individual situation. Contacting us does not create an attorney-client relationship. Please do not send any confidential information to us until such time as an attorney-client relationship has been established. Copyright 2017 Hecht Law Group