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Post office

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It's the implementation of MIS in Pakistan Post office

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Post office

  1. 1. TOPIC PAKISTAN POST OFFICE DEPARTMENT
  2. 2. GROUP MEMBERS •AMBREEN ZAFAR (1005) •BISMA EHSAN (1007) •HIRA IJAZ (1009) •IQRA NOOR (1010) •MISHAL AMJAD (1015)
  3. 3. PATKISTAN POST OFFICE PAKISTAN POST IS A STATE ENTERPRISE DEDICATED TO PROVIDING WIDE RANGE OF POSTAL PRODUCTS AND PUBLIC SERVICES IN PAKISTAN.  IT IS A OLDEST POSTAL SERVICE THROUGH 1947.  IT IS THE LARGEST POSTAL SERVICE IN THE COUNTRY.  ITS MOTTO IS "SERVING EVERYONE, EVERYDAY, EVERYWHERE" PAKISTAN POSTAL SERVICE
  4. 4. BACKGROUND PART OF THE JOINT DEPARTMENT OF POSTS AND TELEGRAPH OF THE MINISTRY OF COMMUNICATIONS SINCE 1947 1962, GOVT. INDEPENDENTLY PLACED THE POSTAL SERVICE UNDER THE MINISTRY OF COMMUNICATIONS. BETWEEN 1 AUGUST 1992 AND 6 JULY 1996, THE POST OFFICE WAS SEPARATED FROM THE MINISTRY AND MADE AN INDEPENDENT CORPORATION IN NOVEMBER 2008, THE DEPARTMENT WAS PLACED UNDER THE POSTAL DIVISION OF THE NEWLY CREATED MINISTRY OF POSTAL SERVICES. SENATOR ISRAR ULLAH ZEHRI WAS APPOINTED ITS FIRST MINISTER
  5. 5. CONT… (1990-1991)THERE WERE 13,413 POST OFFICES IN PAKISTAN IN WHICH 1,867 WERE URBAN AND 11,546 WERE RURAL.  (2005-2008) THERE WERE 12,339 POST OFFICES IN PAKISTAN IN WHICH 1,845 WERE URBAN AND 10,494 WERE RURAL. PAKISTAN POST IS NOT MERELY CONFINED TO A NUMBER OF POSTAL SERVICES. ITS AREAS OF ACTIVITIES SPAN ON LARGER SCALE
  6. 6. SERVICES OF PAKISTAN POST POSTAL SERVICES {LETTER MAIL (ORDINARY AND REGISTERED),PARCEL POST, CERTIFICATE OF POSTING, POST BOXES} SPECIAL SERVICES (AIR EXPRESS, FAX MAIL, FAX MONEY ORDER, INTERNATIONAL SPEED POST, LOCAL EXPRESS DELIVERY, URGENT MAIL SERVICES ETC.)
  7. 7. CONT...  FEDERAL SERVICES (DELIVERY OF CNIC, SALE OF HIGHWAYS & MOTORWAYS SAFETY BOOKS)  GOVT. & PRIVATE ENTERPRISES {(COLLECTION OF UTILITY BILLS, SALE OF POSTAL LIFE INSURANCE), & (CASH MANAGEMENT SERVICES)}
  8. 8. PROBLEMS IN EXITING SYSTEM • MANUAL THEN AUTOMATED SYSTEM. • MISMANAGEMENT OF DATA. • LESS SECURITY • NO PROPER COORDINATION. • NOT USER FRIENDLY. • ACCURACY NOT GUARANTEED. • UNAVAILABLE TO DISTANT USERS.
  9. 9. SOLUTION • USER FRIENDLINESS IS PROVIDED WITH VARIOUS CONTROLS. • THE SYSTEM MAKES THE OVERALL PROJECT MANAGEMENT MUCH EASIER AND FLEXIBLE. • THERE IS NO RISK OF DATA MISMANAGEMENT AT ANY LEVEL WHILE THE PROJECT DEVELOPMENT IS UNDER PROCESS.
  10. 10. CONT. • IT PROVIDES HIGH LEVEL OF SECURITY WITH DIFFERENT LEVEL OF AUTHENTICATION. • NEW SYSTEM WILL PROCESS ACCURATE RESULTS. • NEW SYSTEM WILL ENHANCE THE PERFORMANCE.
  11. 11. SYSTEM’S INTORDUCED IN POST OFFICE OFFICE AUTOMATION SYSTEM ACOUNTING INFOERMATION SYSTEM  KNOWLEDGE MANAGEMENT SYSTEM TRANSACTION PROCESSING SYSTEM TRACKING SYSTEM
  12. 12. OFFICE AUTOMATION SYSTEM OAS IS USED TO USE, MANIPULATE, OR DISSEMINATE INFORMATION. ITS FUNCTIONS ARE: ELECTRONIC COMMUNICATION PUBLISHING COLLABORATION IMAGE PROCESSING OFFICE MANAGEMENT
  13. 13. OAS IN POST OFFICE DATA RELATED TO MILITARY PENSION PAYMENTS WOULD BE STORED IN THE COMPUTER AS THE PAYMENT TO THE MILITARY PENSIONERS IS ONE OF THE MEGA FUNCTIONS OF PAKISTAN POST.
  14. 14. CONT. DATA RELATED TO WESTERN UNION MONEY TRANSFER, MONEY ORDER AND ELECTRONIC MONEY ORDER CAN ALSO BE STORED IN THE COMPANY’S COMPUTER WHICH WOULD BE SEEN ONLY BY THE AUTHORIZED STAFF MEMBERS.
  15. 15. ACCOUNTING INFORMATION SYSTEM ACCOUNTING INFORMATION SYSTEM HELPS TO MANAGE DATA RELATED TO PROFIT, ANNUAL BUDGET AND THE EXPENDITURES WHICH A COMPANY UTILIZES OR GAINING ON PROVIDING BASIS SERVICES.
  16. 16. AIS IN POST OFFICE DATA OF POSTAL SERVICES WOULD BE STORED IN THE COMPUTER. THESE INCLUDES, • ORDINARY MAIL • EXPRESS MAIL • PARCEL SERVICE • MONEY ORDER SERVICE
  17. 17. CONT. • INTERNATIONAL MONEY TRANSFER (WU) • SAVINGS BANK • TAXATION • MOTOR VEHICLE TAX • RENEWAL OF DRIVING LICENSE • RENEWAL OF ARMS LICENSE • ZAKAT COLLECTION • INCOME/WITHHOLDING TAX • PAK POST, UTILITY BILLS COLLECTION • WAPDAAND WASAACCOUNTS.
  18. 18. KNOWLEDGE MANAGEMENT SYSTEM FOR ADDITIONAL LEVEL OF STAFF SUPPORT, KNOWLEDGE MANAGEMENT SYSTEM NOW EXISTS BETWEEN TOP AND MIDDLE MANAGEMENT.
  19. 19. KMS IN POST OFFICE PROFESSIONALS WOULD HELP TO WORK FOR THE SUSTAINABILITY OF THE COMPANY AS THE POST OFFICE NETWORK IS EXPANDED OVERALL IN PAKISTAN AS WELL AS ALSO PROVIDES INTERNATIONAL SERVICES.
  20. 20. TRANSACTION PROCESSING SYSTEM A TRANSACTION PROCESS SYSTEM (TPS) IS AN INFORMATION PROCESSING SYSTEM FOR BUSINESS TRANSACTIONS INVOLVING THE COLLECTION, MODIFICATION AND RETRIEVAL OF ALL TRANSACTION DATA CHARACTERISTICS OF A TPS INCLUDE • PERFORMANCE • RELIABILITY • CONSISTENCY
  21. 21. POST OFFICE TPS • TRADITIONALLY THEY USE BATCH PROCESSING FOR TRANSACTION RECORDING WHICH CREATES A DELAY WHILE THE REQUESTS ARE BEING STORED, PROCESSED AND EVALUATED BUT IN TRANSACTION PROCESSING THERE IS NO DELAY AND THE RESULTS OF EACH TRANSACTION ARE IMMEDIATELY AVAILABLE.
  22. 22. POSTAL SERVICE ELECTRONIC PAYMENT POSTAL SERVICE’S ELECTRONIC PAYMENT SYSTEM IS THE CENTRALIZED TRUST ACCOUNT SYSTEM. THE POSTAL SERVICE DEVELOPED AND PILOTED THE SYSTEM IN RESPONSE TO CUSTOMER REQUESTS TO “PAY POSTAGE IN ONE PLACE” FOR PERMIT MAILINGS • WITH THIS SYSTEM, CUSTOMERS FUNDED A CENTRALIZED TRUST ACCOUNT ELECTRONICALLY • USED AS PERMIT MAILINGS IN MULTIPLE POST OFFICES • CUSTOMERS GAIN ACCESS THROUGH TO THEIR ACCOUNTS THROUGH PERSONAL COMPUTERS.
  23. 23. BENEFITS OF TPS • CONVENIENCE • CONTROL • INFORMATION • TRACK POSTAL SERVICES • REPORT CUSTOMERS
  24. 24. WHAT IS TRACKING SYSTEM ???... THE TRACKING SYSTEM IS UPDATED PERIODICALLY TO PROVIDE YOU WITH THE MOST CURRENT INFORMATION AVAILABLE ABOUT THE LOCATION AND STATUS OF YOUR ITEM IT ENABLES YOU TO KNOW WHEN IT IS • BOOKED • DISPATCHED • DELIVERY INTIMATION DURING THE JOURNEY • DELIVERY USING TRACKING CODE
  25. 25. USING TRACKING SYSTEM • TRACKING SYSTEM ENABLES YOU TO KNOW THE POSITION OF YOUR PRODUCT IN PROCESS. I.E. WHEN A CUSTOMER POST’S IT PRODUCT IT ENABLE IT TO LOCATE THE CURRENT PLACE OF THE PRODUCT USING TRACKING CODES • ONLINE TRACKING ALSO ALLOWS A CUSTOMER TO KNOW THE TIME LEFT IN THE DELIVERY OF THE POST USING TRACKING NUMBER ASSIGNED AT THE TIME OF DELIVERY
  26. 26. SERVICES OF TRACKING SYSTEM AT A GLANCESPEED POST REGISTERED LETTER INSURED LETTER VALUE PAYABLE LETTER INSURED VALUE PAYABLE LETTER BUSINESS PARCEL EXPRESS PARCEL ELECTRONIC VALUE PAYABLE PARCEL (EVPP)
  27. 27. WHAT IS EXECUTIVE SUPPORT SYSTEM? A WEB ENABLED EXECUTIVE SUPPORT SYSTEM HAS BEEN DEVELOPED. THIS MAKES DATA MORE SUMMARIZED AND TRANSPARENT AND AVAILABLE SO THAT IT WOULD BE EASY FOR EXECUTIVES AND POST OFFICERS TO ACCESS IT. THROUGH THIS ESS DATA HAS BECOME MORE ACCESSIBLE FOR EXECUTIVES TO ANALYZE IT MORE CAREFULLY.
  28. 28. THE SUMMARIZE DATA MAY TELL US THE FOLLOWING DETAILS ABOUT POST OFFICE: THE SUMMARIZED REPORT OF ALL THE SENT AND RECEIVED LETTERS. THE ANNUAL ANALYSIS OF THE PARCELS AND MONEY ORDER EXECUTIVES WILL BE ABLE TO DO A DETAILED INTERPRETATION OF THE SYSTEM THE ANNUAL FINANCIAL REPORT OF THE POSTAL SYSTEM WILL BE MADE MORE EFFICIENT.
  29. 29. PROBLEM IN EXISTING SYSTEM THE CURRENT ESS SYSTEM IS MANUAL VERY SLOW PROCESS LOW CREDIBILITY LACK OF COMMUNICATION BETWEEN HIGH POST OFFICERS AND LOWER STAFF. LOW ACCURACY LESS AVAILABILITY OF PROPER FIGURES.
  30. 30. FOLLOWING STEPS SHOULD BE TAKEN TO IMPROVE ESS IN POSTAL SYSTEM: DATA SHOULD BE MADE MORE CREDIBLE ANALYSIS SHOULD BE DONE BY EFFICIENT OFFICERS THERE SHOULD BE PROPER RECORD SYSTEM OF ALL THE POSTAL LETTERS, GRAMS AND MONEY ORDERS ACCESSIBILITY TO DATA SHOULD BE MADE MORE EASY AND ONLINE ALL THE EXECUTIVES SHOULD BE ABLE TO ANALYZE THE SUMMARIZED REPORT OF THE YEARLY DATA.

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