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Prevention of Money Laundering

                Presentation By
         ABDULLAH AL MASUM
   Manager, Monitoring & Quality Assurance
OBJECTIVES


• Enabling you to increase your awareness of
  anti-money laundering.
• Explaining your responsibilities under Money
  Laundering Prevention Act-2008 and to meet
  the regulatory requirements.
• Consequences of non-compliance.
• Answering your queries which you may have in
  implementing the AML/ KYC procedures of
  the Bank.
Penalties/Do U Agree?
   Imprisonment (Land you in jail)
   Can get you fired
   Fines (Individual & Org)
   Revocation of license
   Public Censure
   Threaten your life and career, as you know it.
Overview
•   1970 - US enacted ‘the Bank Secrecy Act’ -             required reporting of large currency
    transactions that were previously impossible to track.
•   1986 - In 1986, the U.S. became the first country in the world to criminalize the “laundering”
    of the proceeds of criminal activity with the enactment of the Money Laundering Control Act
    of 1986. Since enacting the law, the U.S. Congress has increased its coverage, reach and
    scope, making it the broadest, strongest and most far-reaching money laundering law in the
    world.
•   1988 - 140 countries signed the Vienna Convention, which called for fighting M/L and
    enacting laws to combat it. In December 1988, the G-10's Basle Committee on Banking
    Supervision issued a "statement of principles" with which the international banks of member
    states are expected to comply. These principles cover identifying customers, avoiding
    suspicious transactions, and cooperating with law enforcement agencies. In issuing these
    principles, the committee noted the risk to public confidence in banks, and thus to their
    stability, that can arise if they inadvertently become associated with money laundering.
•   1989 - Financial Action Task Force (FATF) was formed with members of G-7,
    EC and eight other countries. It’s an inter-govt. body whose purpose is the
    development and promotion of policies to combat M/L. Currently, consists of
    29 countries plus 2 int’l org. (EC. & GCC). FATF assembled 40
    recommendations for AML efforts designed to be at universal applications.


•   2002 - Bangladesh along with 140 countries was a signatory to the 1988
    Vienna Convention, which called for fighting M/L and enacting laws to
    combat it. Govt. of Bangladesh recognized the necessity of enacting
    legislation in line with International Standards -- Money laundering Protirodh
    Ain – 2002


•   AML Act-2008 replaced AML Act 2002
What is Money Laundering
• Please refer section 2 ta AML Act-2008
Money from Predicate Offence

       Robbery/Theft                                 Bribe/Corruption

                                                           Dowry
     Smuggling
                                                       Illegal Arms Dealing
      Terrorism
  Business in theft Goods                              Child & Women
Kidnap/Murder/Assault                                    Trafficking
                                               Forgery (Deed/Currency)
   Illicit traffic in Narcotic Drug
                              Extortion/Graft Case
Why Money Laundering is done?
Criminals engage in money laundering for three main reasons:
1.   First, money represents the lifeblood of the organization that engages in
     criminal conduct for financial gain because it covers operating expenses,
     replenishes inventories, purchases the services of corrupt officials to escape
     detection and further the interests of the illegal enterprise, and pays for an
     extravagant lifestyle. To spend money in these ways, criminals must make
     the money they derived illegally appear legitimate.
2.   Second, a trail of money from an offense to criminals can become
     incriminating evidence. Criminals must obscure or hide the source of their
     wealth or alternatively disguise ownership or control to ensure that illicit
     proceeds are not used to prosecute them.
3.   Third, the proceeds from crime often become the target of investigation and
     seizure. To shield ill-gotten gains from suspicion and protect them from
     seizure, criminals must conceal their existence or, alternatively, make them
     look legitimate.
Money Laundering Process :
                                    Placement :
         Dirty Money                Physical disposal of CASH



Integration :
Layered funds are brought           Layering :
back into legitimate use            Attempts to disguise/hide
                                    origin of initial deposits


      Asset       Asset     Asset
Placement
Physical disposal of cash through:

• Financial institutions
• Securities brokers
• Purchase of assets
• Mixing funds with                  BANKS
  legitimate earnings,
• Currency smuggling, etc.
Layering
 Disguise/hide origin of initial deposit through :

• Multiple transfers (by TT, by different a/cs),
• Foreign Currency exchange,
• Pay up loans, trade finance facilities, mortgage
• Pay up trade payments incurred from false trades,
• Purchase of Travelers cheques,
• Multiple purchase & sale of assets (property, shares,
  business, etc.
Integration
       Layered funds are brought back into
                 legitimate use:

Fixed Assets
Business Assets      Layered Funds      Crimes
Money Assets
How does M/L affect business ?
• Makes crime a profitable business.
• Damages market integrity.
• Deters foreign investment
• Diminish Govt. Tax revenue.
• Corruption undermines good governance
• Contaminates the industry
• Risks for financial institutions
• Distorts assets & commodity prices and leads to
  misallocation of resources.
• Uneven playing field for honest businesses
Benefits –Prevention of ML
• Crime is perpetrated to Make Money
• Criminals succeed only if they can convert “Dirty”
  Money into respectable funds, to spend
  legitimately
• If criminals can not do this, then they have
  difficulty storing and spending their ill-gotten
  gains
• If this situation can prevail , then such crimes may
  eventually become less worthwhile for the
  criminals
Offences & Punishment
 Sec.4. for involvement by any means with M/L 6 mon. to 7 yrs
imprisonment with fine of max. The amount of the money
involved with the crime will be confiscated.

 Sec.5 for violating attachment order or Freezing order’- –
either min.1yr. imprisonment or fine min.Tk.5K or both

Sec.6 for divulging info. for impeding the investigation either
min.2yr. imprisonment or fine of min. Tk 10K or both
Offences & Punishment
    Sec.7 for refusing to assist or co-operate with authorized
    investigating officer, without any reasonable ground : either min.
    1yr imprisonment or a fine of min. Tk5K or both.

    Sec.8. for providing false information on source & identity of the
    client or nominee knowingly: either min. 1yr imprisonment or a
    fine of min. Tk50K or both.

    Sec.25 failure by Banks/ Fin. institutions to preserve and supply
    the required data information – max.Tk 5 lac fine with a min. of
    Tk.10K. Even cancellation of license
Effective Tools For Prevention of ML
                              KYC
 OBJECTIVE
 Customer identification evidence:
Reason for the relationship
Determine the source of wealth /funds are derived from
legitimate sources: (anticipated volume& type of activity, source of
funds,underlying source of wealth)
Document relevant information about the customer:
Have all necessary information to deliver excellent service,
satisfy regulatory and best practice requirements.
Purpose
• To deter and detect attempts to use our institution, to Place, Layer
  or Integrate proceeds of criminal activity thru any of its products
  or services.
• Confirm identity of and obtain sufficient information about
  customers to satisfy yourself that they are involved in legitimate
  business activities.
• Determine that income & source of wealth are derived from
  legitimate sources.
• Document information about the customer.
• Develop a profile of anticipated transactions to determine cust.
  financial service requirements, suitability/ risk tolerance and
  anticipated bakg. activity & product needs.
• Monitor trns. to ensure they are consistent with profiles.
Through KYC, Bank expects to:
• Be compliant with all applicable statutes and
  regulations
• Adhere to sound banking practices.
• Decrease likelihood that the bank will become
  associated with or a victim of illegal activities of its
  customers.
• Protect and enhance the good name and reputation of
  the Bank.
KYC-Checklist
    Basic information requirements
• Mandatory checks for all parties to the a/c.
      •   Status verification
      •   Name ,DOB & Nationality
      •   Address, Purpose of account,
      •   Source of funds,
      •   Anticipated volume & type of activity
      •   Relationship between parties/ signatories to the a/c.
•   Special Customers – check
•   Source of wealth.
Verification (identity) process of Customers/ beneficial
                     owners/Agents.

 Exact type of evidence used to verify identity
 Evidence of identity and address.
 Depending on the risk associated with an a/c, more
  detailed due diligence about the customer & their
  business.
 KYC is an ongoing process, does not end when a/c is
  completed.
IDENTITY Info.
    As a min. the following info. must be obtained and i & ii
                   verified reliable evidence.
For Personal accounts
    • Name, date of birth & nationality
    • Residential address, (PO Box not reliable)
    • Occupation/ name of business
    • Purpose of account
For Non-Personal Accounts
•   Full legal name- if applicable regtrn. No.
•   Regd. & operating addresses
•   Nature of business
•   Purpose of account
•   Info. of individuals controlling the account or acting on
    behalf of another.
Suspicious Activity/Transaction Reporting
                (SAR/STR)
• What is it?




 It is the prompt report of suspicious transactions, or
    proposed transactions, through the appropriate
 internal channels and, where required or permitted
     by local legislation, to the relevant authorities
SAR/STR - Process
      Notices            Line Manager
    suspicious             conducts
   transactions            necessary          Line Manager            CAMLCO
      –reports           investigation         reports the           reports the
     directly to           or instruct           case to            case to local
         the              responsible           CAMLCO*              authorities
   BAMLCO/BM             person to do
        /LM                 the same




Mr. Rais Uddin Ahmad, CAMLCO: Country Anti Money Laundering Compliance Officer, BRA
Bank Ltd
Reporting
The suspicious Transaction will be reported immediately
              Bangladesh Bank – AMLU
               (BB-Anti Money Laundering Unit)


                          CAMLCO
         (Chief Anti Money Laundering Compliance Officer)


                         BAMLCO
       (Branch Anti Money Laundering Compliance Officer)


                 Branch Officer/Staff
Suspicious Activity – What is It?

• Suspicious Activity will often be one which is inconsistent with
  the customer’s known, legitimate business or personal activities or
  with the normal business for that type of account
• The first key to recognition is knowing enough about the
  customer’s business to recognize that a transaction, or series of
  transactions, is unusual and large
   – ‘Unusual and large’ – Transactions with context to the account,
      which have no apparent genuine economic or lawful purpose
GENERAL CAUSES FOR SUSPICIONS.
•   Gaps in critical information
•   Inconsistencies in information/ explanations
•   Inability to explain
•   Attempt to conceal
•   Unnecessarily complex structures
•   Excessive request for secrecy
•   Unnecessary use of intermediaries
Monitoring Points
• Customers declared TP is consistent with
  his transaction.
• Customers Profession commensurate with
  his declared TP or transaction.
• Purpose of Account is understandable
• Funds coming into the account is from
  legitimate source
SAR – Important Points

                                 NOTE
• Nobody can prevent you from filing a SAR
• You can consult your line manager but the decision to file a SAR
  should be yours, depending entirely on your suspicion
• Disciplinary action can be taken if an employee willfully fails to
  report a very obvious suspicious activity
• Disciplinary action will be taken against anybody including
  supervisors if they dissuade or prevent an employee from filing a
  SAR
SAR/STR – Important Points
                                NOTE
• No action will be taken against a person for filing a SAR even if it
  later turned out to be a genuine transaction if the person acted in
  good faith without any mala-fide intent
• Do not alert the customer about your suspicion or about filing of
  the SAR. (Putting hard holds on accounts can result in a tip-off)
• Once a SAR is filed, act as per the instructions of the CMLPO or
  the authorities, if external disclosure has been made
• CAMLCO is the only authority in the Bank who is empowered to
  take a decision on a SAR, including external disclosure
Warning !
Do not :
•   Overstate income/wealth
•   Mis-describe source of funds
•   Misstate purpose of loan
•   Exaggerate business connections/interest
•   Speculate about intents/objectives
•   Omit important details
•   Forget to check references who know or
    recommend the client
Guiding Principles:
     Each one of us is personally responsible for :

• Understanding and maintaining high ethical standards,
 including the standards and policies of the bank we work for
• Understanding and complying with local laws, rules and
 regulations that apply to your jobs.
• Consulting with managers and compliance officers, when
 you have questions regarding compliance or compliance
 failures/ violations or situations where there may be
 confusion as to applicability of any regulations.
• Ignorance of applicable laws & regulations is not an excuse
 for failure to comply.
Address Verification
1.   Address Visited: ………………………………………………..
2.   Date of Visit: ……………………………………………………
3.   Time of Visit: ……………………………………………………
4.   Person’s Visited: …………………………………………………
5.   Other Comments: …………………………………………………

……………………………….                              ……………………………….
Signature of DSE                           Signature of Sales Team Leader
Name:                                      Name:
Date:                                      Date:

Note: This template will be used only by DSEs in events they are not able
to obtain ‘Proof of Address’.
Customer’s Meeting/Interview
• A customer is interviewed by BM/CSM
  when he/she comes to open an account in
  the Branch
• When an account is opened through Sales
  Centre the customer is interviewed by the
  Sales Team Leader
Periodical Return
• Monthly: CTR & STR ( Cash Transaction Tk.7,00,000/
           and above)
• Bi monthly: Deposit amount Tk. 1.00crore and above
              in NR Taka a/c – Statement-2
   – Unusual Transaction –Statement-3
   – Ref:BRPD(P)760/29/2002 dt 25.06.2002
   – Quarterly:Unusual/Suspicious Transaction- Appendix
            Gha
   – Ref: ML Circular # 2
What’s in your
  Mind ?

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Presentation AML

  • 1. Prevention of Money Laundering Presentation By ABDULLAH AL MASUM Manager, Monitoring & Quality Assurance
  • 2. OBJECTIVES • Enabling you to increase your awareness of anti-money laundering. • Explaining your responsibilities under Money Laundering Prevention Act-2008 and to meet the regulatory requirements. • Consequences of non-compliance. • Answering your queries which you may have in implementing the AML/ KYC procedures of the Bank.
  • 3. Penalties/Do U Agree?  Imprisonment (Land you in jail)  Can get you fired  Fines (Individual & Org)  Revocation of license  Public Censure  Threaten your life and career, as you know it.
  • 4. Overview • 1970 - US enacted ‘the Bank Secrecy Act’ - required reporting of large currency transactions that were previously impossible to track. • 1986 - In 1986, the U.S. became the first country in the world to criminalize the “laundering” of the proceeds of criminal activity with the enactment of the Money Laundering Control Act of 1986. Since enacting the law, the U.S. Congress has increased its coverage, reach and scope, making it the broadest, strongest and most far-reaching money laundering law in the world. • 1988 - 140 countries signed the Vienna Convention, which called for fighting M/L and enacting laws to combat it. In December 1988, the G-10's Basle Committee on Banking Supervision issued a "statement of principles" with which the international banks of member states are expected to comply. These principles cover identifying customers, avoiding suspicious transactions, and cooperating with law enforcement agencies. In issuing these principles, the committee noted the risk to public confidence in banks, and thus to their stability, that can arise if they inadvertently become associated with money laundering.
  • 5. 1989 - Financial Action Task Force (FATF) was formed with members of G-7, EC and eight other countries. It’s an inter-govt. body whose purpose is the development and promotion of policies to combat M/L. Currently, consists of 29 countries plus 2 int’l org. (EC. & GCC). FATF assembled 40 recommendations for AML efforts designed to be at universal applications. • 2002 - Bangladesh along with 140 countries was a signatory to the 1988 Vienna Convention, which called for fighting M/L and enacting laws to combat it. Govt. of Bangladesh recognized the necessity of enacting legislation in line with International Standards -- Money laundering Protirodh Ain – 2002 • AML Act-2008 replaced AML Act 2002
  • 6. What is Money Laundering • Please refer section 2 ta AML Act-2008
  • 7. Money from Predicate Offence Robbery/Theft Bribe/Corruption Dowry Smuggling Illegal Arms Dealing Terrorism Business in theft Goods Child & Women Kidnap/Murder/Assault Trafficking Forgery (Deed/Currency) Illicit traffic in Narcotic Drug Extortion/Graft Case
  • 8. Why Money Laundering is done? Criminals engage in money laundering for three main reasons: 1. First, money represents the lifeblood of the organization that engages in criminal conduct for financial gain because it covers operating expenses, replenishes inventories, purchases the services of corrupt officials to escape detection and further the interests of the illegal enterprise, and pays for an extravagant lifestyle. To spend money in these ways, criminals must make the money they derived illegally appear legitimate. 2. Second, a trail of money from an offense to criminals can become incriminating evidence. Criminals must obscure or hide the source of their wealth or alternatively disguise ownership or control to ensure that illicit proceeds are not used to prosecute them. 3. Third, the proceeds from crime often become the target of investigation and seizure. To shield ill-gotten gains from suspicion and protect them from seizure, criminals must conceal their existence or, alternatively, make them look legitimate.
  • 9.
  • 10. Money Laundering Process : Placement : Dirty Money Physical disposal of CASH Integration : Layered funds are brought Layering : back into legitimate use Attempts to disguise/hide origin of initial deposits Asset Asset Asset
  • 11. Placement Physical disposal of cash through: • Financial institutions • Securities brokers • Purchase of assets • Mixing funds with BANKS legitimate earnings, • Currency smuggling, etc.
  • 12. Layering Disguise/hide origin of initial deposit through : • Multiple transfers (by TT, by different a/cs), • Foreign Currency exchange, • Pay up loans, trade finance facilities, mortgage • Pay up trade payments incurred from false trades, • Purchase of Travelers cheques, • Multiple purchase & sale of assets (property, shares, business, etc.
  • 13. Integration Layered funds are brought back into legitimate use: Fixed Assets Business Assets Layered Funds Crimes Money Assets
  • 14. How does M/L affect business ? • Makes crime a profitable business. • Damages market integrity. • Deters foreign investment • Diminish Govt. Tax revenue. • Corruption undermines good governance • Contaminates the industry • Risks for financial institutions • Distorts assets & commodity prices and leads to misallocation of resources. • Uneven playing field for honest businesses
  • 15. Benefits –Prevention of ML • Crime is perpetrated to Make Money • Criminals succeed only if they can convert “Dirty” Money into respectable funds, to spend legitimately • If criminals can not do this, then they have difficulty storing and spending their ill-gotten gains • If this situation can prevail , then such crimes may eventually become less worthwhile for the criminals
  • 16. Offences & Punishment  Sec.4. for involvement by any means with M/L 6 mon. to 7 yrs imprisonment with fine of max. The amount of the money involved with the crime will be confiscated.  Sec.5 for violating attachment order or Freezing order’- – either min.1yr. imprisonment or fine min.Tk.5K or both Sec.6 for divulging info. for impeding the investigation either min.2yr. imprisonment or fine of min. Tk 10K or both
  • 17. Offences & Punishment  Sec.7 for refusing to assist or co-operate with authorized investigating officer, without any reasonable ground : either min. 1yr imprisonment or a fine of min. Tk5K or both.  Sec.8. for providing false information on source & identity of the client or nominee knowingly: either min. 1yr imprisonment or a fine of min. Tk50K or both.  Sec.25 failure by Banks/ Fin. institutions to preserve and supply the required data information – max.Tk 5 lac fine with a min. of Tk.10K. Even cancellation of license
  • 18. Effective Tools For Prevention of ML KYC OBJECTIVE  Customer identification evidence: Reason for the relationship Determine the source of wealth /funds are derived from legitimate sources: (anticipated volume& type of activity, source of funds,underlying source of wealth) Document relevant information about the customer: Have all necessary information to deliver excellent service, satisfy regulatory and best practice requirements.
  • 19. Purpose • To deter and detect attempts to use our institution, to Place, Layer or Integrate proceeds of criminal activity thru any of its products or services. • Confirm identity of and obtain sufficient information about customers to satisfy yourself that they are involved in legitimate business activities. • Determine that income & source of wealth are derived from legitimate sources. • Document information about the customer. • Develop a profile of anticipated transactions to determine cust. financial service requirements, suitability/ risk tolerance and anticipated bakg. activity & product needs. • Monitor trns. to ensure they are consistent with profiles.
  • 20. Through KYC, Bank expects to: • Be compliant with all applicable statutes and regulations • Adhere to sound banking practices. • Decrease likelihood that the bank will become associated with or a victim of illegal activities of its customers. • Protect and enhance the good name and reputation of the Bank.
  • 21. KYC-Checklist Basic information requirements • Mandatory checks for all parties to the a/c. • Status verification • Name ,DOB & Nationality • Address, Purpose of account, • Source of funds, • Anticipated volume & type of activity • Relationship between parties/ signatories to the a/c. • Special Customers – check • Source of wealth.
  • 22. Verification (identity) process of Customers/ beneficial owners/Agents.  Exact type of evidence used to verify identity  Evidence of identity and address.  Depending on the risk associated with an a/c, more detailed due diligence about the customer & their business.  KYC is an ongoing process, does not end when a/c is completed.
  • 23. IDENTITY Info. As a min. the following info. must be obtained and i & ii verified reliable evidence. For Personal accounts • Name, date of birth & nationality • Residential address, (PO Box not reliable) • Occupation/ name of business • Purpose of account For Non-Personal Accounts • Full legal name- if applicable regtrn. No. • Regd. & operating addresses • Nature of business • Purpose of account • Info. of individuals controlling the account or acting on behalf of another.
  • 24. Suspicious Activity/Transaction Reporting (SAR/STR) • What is it? It is the prompt report of suspicious transactions, or proposed transactions, through the appropriate internal channels and, where required or permitted by local legislation, to the relevant authorities
  • 25. SAR/STR - Process Notices Line Manager suspicious conducts transactions necessary Line Manager CAMLCO –reports investigation reports the reports the directly to or instruct case to case to local the responsible CAMLCO* authorities BAMLCO/BM person to do /LM the same Mr. Rais Uddin Ahmad, CAMLCO: Country Anti Money Laundering Compliance Officer, BRA Bank Ltd
  • 26. Reporting The suspicious Transaction will be reported immediately Bangladesh Bank – AMLU (BB-Anti Money Laundering Unit) CAMLCO (Chief Anti Money Laundering Compliance Officer) BAMLCO (Branch Anti Money Laundering Compliance Officer) Branch Officer/Staff
  • 27. Suspicious Activity – What is It? • Suspicious Activity will often be one which is inconsistent with the customer’s known, legitimate business or personal activities or with the normal business for that type of account • The first key to recognition is knowing enough about the customer’s business to recognize that a transaction, or series of transactions, is unusual and large – ‘Unusual and large’ – Transactions with context to the account, which have no apparent genuine economic or lawful purpose
  • 28. GENERAL CAUSES FOR SUSPICIONS. • Gaps in critical information • Inconsistencies in information/ explanations • Inability to explain • Attempt to conceal • Unnecessarily complex structures • Excessive request for secrecy • Unnecessary use of intermediaries
  • 29. Monitoring Points • Customers declared TP is consistent with his transaction. • Customers Profession commensurate with his declared TP or transaction. • Purpose of Account is understandable • Funds coming into the account is from legitimate source
  • 30. SAR – Important Points  NOTE • Nobody can prevent you from filing a SAR • You can consult your line manager but the decision to file a SAR should be yours, depending entirely on your suspicion • Disciplinary action can be taken if an employee willfully fails to report a very obvious suspicious activity • Disciplinary action will be taken against anybody including supervisors if they dissuade or prevent an employee from filing a SAR
  • 31. SAR/STR – Important Points  NOTE • No action will be taken against a person for filing a SAR even if it later turned out to be a genuine transaction if the person acted in good faith without any mala-fide intent • Do not alert the customer about your suspicion or about filing of the SAR. (Putting hard holds on accounts can result in a tip-off) • Once a SAR is filed, act as per the instructions of the CMLPO or the authorities, if external disclosure has been made • CAMLCO is the only authority in the Bank who is empowered to take a decision on a SAR, including external disclosure
  • 32. Warning ! Do not : • Overstate income/wealth • Mis-describe source of funds • Misstate purpose of loan • Exaggerate business connections/interest • Speculate about intents/objectives • Omit important details • Forget to check references who know or recommend the client
  • 33. Guiding Principles: Each one of us is personally responsible for : • Understanding and maintaining high ethical standards, including the standards and policies of the bank we work for • Understanding and complying with local laws, rules and regulations that apply to your jobs. • Consulting with managers and compliance officers, when you have questions regarding compliance or compliance failures/ violations or situations where there may be confusion as to applicability of any regulations. • Ignorance of applicable laws & regulations is not an excuse for failure to comply.
  • 34.
  • 35.
  • 36.
  • 37. Address Verification 1. Address Visited: ……………………………………………….. 2. Date of Visit: …………………………………………………… 3. Time of Visit: …………………………………………………… 4. Person’s Visited: ………………………………………………… 5. Other Comments: ………………………………………………… ………………………………. ………………………………. Signature of DSE Signature of Sales Team Leader Name: Name: Date: Date: Note: This template will be used only by DSEs in events they are not able to obtain ‘Proof of Address’.
  • 38. Customer’s Meeting/Interview • A customer is interviewed by BM/CSM when he/she comes to open an account in the Branch • When an account is opened through Sales Centre the customer is interviewed by the Sales Team Leader
  • 39. Periodical Return • Monthly: CTR & STR ( Cash Transaction Tk.7,00,000/ and above) • Bi monthly: Deposit amount Tk. 1.00crore and above in NR Taka a/c – Statement-2 – Unusual Transaction –Statement-3 – Ref:BRPD(P)760/29/2002 dt 25.06.2002 – Quarterly:Unusual/Suspicious Transaction- Appendix Gha – Ref: ML Circular # 2

Editor's Notes

  1. Before revealling the text, ask people ‘What is wrong with performance management currently in the Bank?’ Try to get answers covering the formal Performance Management Process as well as the informal way managers manage the performance of their team members. In getting to this area, asking people ‘what do the Q12 scores tell us about the way we manage performance’ may open up the issues. Then relate their responses to the items on the slide.
  2. TIMING Where performance management is headed 9:30 - 10:00am / 30 mins Purpose - To set the changes to the process against a context of the broad objective to make SCB a high performing organisation The slides will need tailoring to fit time available and the needs of the audience e.g. what they already have covered about the topic.
  3. The point of this is to briefly re-emphasise Mervyn’s commitment to building a performance culture and his recognition that this is done through increasing every individual’s contribution. This requires managers to be managing, motivating and leading their people to deliver exceptional performance through exceeded targets.
  4. This slide introduces the modifications that you are going to walk through. These are some steps within performance management that are helping to make SCB a high performance company. 5 - point rating scale - increases differentiation and the opportunity to manage performance issues before they escalate and to manage under-performers out of the business Values objective - ‘how’ you achieve your financial / business objectives is rewarded Two core management objectives - being a world-class manager is critical Additional feedback forms - promote fair and accurate feedback Consistency meetings - promote good management practices and differentiation Performance coaching - management framework for achieving the changes Changes to the reward processes e.g. communicating target bonuses gives individuals greater opportunities to challenge managers about their bonuses prompting managers to make sure there are no surprises at year end by having open discussion throughout the year raising performance issues as they arise.
  5. TIMING - 10:00 - 10:45am / 45 minutes following by a 15 minute break to 11:00am Purpose - To help managers agree better objectives. The slides will need tailoring to fit time available and the needs of the audience e.g. what they already have covered about the topic. Supporting materials Example objectives as a stand-by if managers have not brought some along Copies of the Individual Performance Review Form Managers should be asked to bring along a couple of Individual Performance Forms for their team members (anonymous) financial / business objective section completed at least in draft Performance Coaching menus It does not matter if the session is being run after objectives have been agreed, with a move towards ongoing conversations throughout the year that review and refine objectives the learning points can be incorporated into the next discussion with team members.
  6. A few housekeeping and logistics points Clock - gain agreement to timeliness Mobile phone - gain agreement to there being no mobile phone calls in the workshop, at breaks only Question mark - speak up with questions and issues Two people talking - gain agreement to no side-bar conversations Steaming cup - there will be morning and afternoon breaks People eating - mention location and arrangements for lunch Ladies and gents toilet sign - indicate where the restrooms are (if needed)
  7. Ask for feedback and reactions, possible prompts are Given these guidelines how comfortable do you feel in using the reward package effectively to reward the performance and potential of your team? How can you and HR make sure that employees understand what the elements of the package are designed to reward and how their performance and contribution will be rewarded? What further support would you like later in the year?