Privacy and ethical implications of the use of social
media during a volcanic eruption: some initial
thoughts
Hayley Watso...
COSMIC - the COntribution of Social
Media In Crisis management
2
APRIL 2013 – MAY 2015
Website coming soon
Objective: iden...
The eruption of the Eyjafjallajokull
volcano in March and April 2010
Context3
©BBC – 15 April 2010 - Icelandic volcanic as...
The role of social media
 Stranded in Europe
 Bridging of ICT’s.
 Consideration of practical limitations of citizens e....
The role of social media
Social media use5
EUROCONTROL:
• Multiple applications (e.g., YouTube,
Facebook & Twitter)
• Rise...
Ethical, privacy and data protection
implications
Implications6
Considerations…
Data
protection
Privacy
Ethical &
social
Privacy & data protection
 Data protection infringements?
 Privacy infringements?
 Discrimination?
 Surveillance?
 Ne...
Digital divide
 Access – blog, technology, money (credit)...
 Knowledge/Awareness
 Skills
 Next steps/considerations
...
Exploitation
 Exploitation of citizens in a crisis?
 How much is too much?
 Are users activities, engagement etc. explo...
Thank you
Hayley Watson & Rachel Finn - Trilateral Research & Consulting
hayley.watson@trilateralresearch.com
ISCRAM 2013
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Privacy and Ethical Implications of the Use of Social Media During a Volcanic Eruption: Some Initial Thoughts

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Privacy and Ethical Implications of the Use of Social Media During a Volcanic Eruption: Some Initial Thoughts

  1. 1. Privacy and ethical implications of the use of social media during a volcanic eruption: some initial thoughts Hayley Watson & Rachel Finn - Trilateral Research & Consulting hayley.watson@trilateralresearch.com ISCRAM 2013 – ELSI Track - #ISCRAM2013 #ELSI
  2. 2. COSMIC - the COntribution of Social Media In Crisis management 2 APRIL 2013 – MAY 2015 Website coming soon Objective: identify the most effective ways to utilise new information and communication technologies (ICTs) in crisis situations for the protection of ordinary citizens. Specific to ELSI: • Different technologies/applications – reliability/misuse • Citizen involvement – miscommunication, misunderstanding, vigilante activities • Challenges – security, safety, privacy & surveillance • Political, social and industrial opportunities arising from the use of emerging technologies • Assess policies & standards • European Dynamics • Trilateral Research & Consulting • Radboud University Nijmegen (Crisislab) • Koç University • Hellenic Rescue Team • Public Safety Communication Europe • Safety Region South Holland South For further information, or to be added to our mailing list please contact me: hayley.watson@trilateralresearch.com Resulting in guidelines for stakeholders! (Including citizens!!)
  3. 3. The eruption of the Eyjafjallajokull volcano in March and April 2010 Context3 ©BBC – 15 April 2010 - Icelandic volcanic ash alert grounds UK flights Resulted in the grounding of aircraft across Europe…and beyond. International Air Transport Association (2010) 100,000 flights cancelled 1.2 million passengers affected Financial loss - $1.7 billion
  4. 4. The role of social media  Stranded in Europe  Bridging of ICT’s.  Consideration of practical limitations of citizens e.g., loss of Internet access, anonymisation of user data.  Benefits – mobilisation of social capital Social media use4
  5. 5. The role of social media Social media use5 EUROCONTROL: • Multiple applications (e.g., YouTube, Facebook & Twitter) • Rise in audience figures • Twitter: 300 – 7,300 in a week • Responded to over 200 questions per day • Facebook: 2000 – 5000 fans
  6. 6. Ethical, privacy and data protection implications Implications6 Considerations… Data protection Privacy Ethical & social
  7. 7. Privacy & data protection  Data protection infringements?  Privacy infringements?  Discrimination?  Surveillance?  Next steps?  Further research…COSMIC!!!  Good practice  Anonymisation efforts (Stranded in Europe)  Data protection protocols for Crisis Mapping – iRevolution  International Committee of the Red Cross (ICRC) – 2013 – “Professional standards for protection work”.  Transparency  Training & awareness raising Privacy and data protection7
  8. 8. Digital divide  Access – blog, technology, money (credit)...  Knowledge/Awareness  Skills  Next steps/considerations  Stakeholder awareness?  Addressing this issue?  E.g., maintaining engagement with old & new media.  To what extent is this an issue?  Other??  Public training? Digital divide8
  9. 9. Exploitation  Exploitation of citizens in a crisis?  How much is too much?  Are users activities, engagement etc. exploited after an event?  E.g. – citizen awareness of data use policies  Collection of profiled information on Facebook/Twitter – future advertising.  Next steps?  Awareness raising… Exploitation9
  10. 10. Thank you Hayley Watson & Rachel Finn - Trilateral Research & Consulting hayley.watson@trilateralresearch.com ISCRAM 2013

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