Presentation of Mohamed Sediri, Nada Matta, Sophie Loriette and Alain Hugerot on the topic "Crisis clever, a system of handling experience of crisis management for providing help to decision make" at ISCRAM2013

1. Contribution of M. Sediri, N. Matta, S. Loriette and A. Hugerot.
TechCICO Laboratory University of technology ofTroyes
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2. Outlines
Crisis Management
Approach based on Experience Feedback
Spatiotemporal Dimension of Crisis Situation
Context perception & Guiding deciding Making process
Reasoning Using Previous Situation (Analogy)
Design of an Operation Crisis Clever System
Conclusion
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3. CrisisManagement
•Crisis management is a special
type of collaborative approach
•The actors are subject to an
uninterrupted stress
•Human and economic losses
•Destabilizing effects
•Evolutive situation exponential
effects
No specific procedure
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4. CrisisManagement
Common phases in the management
of crisis situations (R. Johnson,2000)
(P. Lagadec, 1993) (D .Smith and D.
Elliott, 2005) :
•Preparation
•Intervention / handling
•Analysis / Feedback
phases of crisis management
• Importance of experience feedbackThen
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5. 5

6. 6

7. 7

8. 8

9. ApproachbasedonExperienceFeedback
•Identification of the criteria of crisis.
•Identification of the types of risks and risk sites.
•Representing experience feedback of crisis management:
Road accident, explosion, nuclear accident…
•Definition structure representation of a crisis considering:
The situations as: events / actions
heuristics
organizations
Communication
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10. ApproachbasedonExperienceFeedback
Interviews with actors of the SAMU 10 :
Doctors and heads of emergency department
Emergency workers
Secretaries
Ambulance drivers
Questions:
Problems to be addressed
Guidelines and key issues
Consequences and situations progression depending on the actions
Organizations, roles and tasks
Logistics and coordination problems
Influence of environment conditions
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Modeling formalized and non-formalized preferences of the decision maker.
Analysis of the solution and evaluating their consequences.

11. SpatiotemporalDimensionofCrisisSituation(1/2)
t0
• Localization:
• Road Type
• Access
• Accident Elements:
• Vehicles NB and Type
Problems:
• Localization : address confusion or
flou if Highway => Loss Time to
access
• Loss Time=> more Serious Victims
Communication
Center
Accident Alert
10-15 Minutes
Send First
Emergency
Post
First
Emergency
Post
Needs of Materials, resources
Victims NB, serious, etc.
• Logistics of:
• Gather Materials
• Solicit Emergency People
Sollicit Crisis Unit
Problems:
• Availability of Emergency
People (Children Care,
distances, access, etc.)
• Weather => Pb Rescuer access
1 Hour
Send Second
Emergency
Post and
Materials
TASKSActor/UnitProblems 11

12. SpatiotemporalDimensionofCrisisSituation(2/2)
Actors organization seen from the space dimension 12

13. Contextperception&DecidingMaking
J.P.Van der henst,J.F.Richard andK.Reed
Perception of context
Provide to decision makers
necessary information in
order to understand the crisis
context
Decision making
Guide the reasoning process
during crisis phases:
•Limit ignored significant
events.
•Highlight required actions that
can be forgotten.
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14. ReasoningUsingPreviousSituations
•The analogy is a central activity in the
human life.
•Crisis management is an informal
field.
•Formal regulations is not efficient.
•The analogy is based on a general and
calculated similarity between a source
and a target.
•Reasoning in CBR systems is based
on the analogy of situations .
•Dynamic representation of the
problem-solving considering the
evolution of situation.
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15. WhichGISfor ourCCS?
GIS
Ergonomic
s
Flexibility Precision Cost
Google
+Intuitive +PC, Mac,
Iphone, …
+ Interface-
API
+ Street
views
-updating
Free up to
2500
maps
Bind Maps
+ simple
and clear
+PC, Mac,
Iphone, …
+ Interface-
API
- Not in
detail
Free up to
12500
maps
Yahoo Maps
- map hard
to read
+PC, Mac,
Iphone, …
+ Interface-
API
- limited to
America
and Canada
+ Street
views
géoportail
+ 2D and
3D
-loading
slow
+PC, Iphone
(-less
functions)
+ Interface-
API
+ rich on
France
maps
- No global
service
Free for
non
commerci
al usage
OSM
+ 2D and
3D
- Search
quite slow
with big
DB
- Only one
road view
+PC, Iphone,
- Not on
Tablet
+ Interface-
API
+ Street
views
+Loading
personal
Maps
- Not
complete
Free
Criteria of GIS comparison :
•Exactness of information.
•Flexible interfacing with other
systems.
•Personalization of the map.
•Free services .
•Offline availability.
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16. CCS:HCI
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17. CCS:Interactionbetweensystemparts
Communication Center Emergency actorHCISituations Base
Accident Alert
Search
Tasks to do
Data to collect
Action
Accident Info
Search
Pb Alert
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18. NRBC accident
Alert
Communication center
Place : SAMU
The time limit for the actions : 5 to 10 minutes
Actions :
• information Collect
• Send information to the emergency
department
Data:
• Crisis Type :
• Location:
• Weather Condition:
• The Involved:
Emergency department
Place: SAMU
The time limit for the action: 15 minutes
Date:
•Crisis Type : Nuclear-chimique
•Location: Mailly
•Weather Condition: Raining
•The Involved:
- Military convoy
- tanker truck carrying a chemical substance
Actions:
•Sending the First Team of Intervention
•Crisis Type : Nuclear-chimique
•Location: Mailly
•Weather Condition: Raining
•The Involved:
- Military convoy
- tanker truck carrying a chemical substance
Emergency department
Place: SAMU
The time limit for the actions : 15 minutes
Data:
•Crisis Type: ?
 PB: the procedure to follow is unknown !
•Location: ?
 PB: Loss of time, degradation of the condition of
victims.
•Weather Condition : raining
•The Involved : ?
 PB: necessary means of rescue unknown.
Actions:
• information Collect:
 PB: Waste of time to access to the crisis site.
Time out And Actions
not done
Representation of a Situation Evolution : State /Event
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19. CCS:State
Each state of the system matches a crisis stage.
•Type: sort of index referencing
a complete or episode of a
crisis situation.
•Time: Time limit to do actions
by the concerned actor
according to place’s type.
A Crisis stage is defined by :
•Actor/ role: concerned person or
unit .
•Data: available data for
concerned situation
•Actions: actions to execute
considering previous elements.
•Place: actor location.
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20. Conclusion
CCS:
•Using Experience feedback in decision
making
•Enhancing context perception
•Supporting Dynamicity of situations
•Learning from situations
•Promoting Communication
•Ergonomic user interface
•Friendly GIS
Future work :
•Traceability (data , actions and
problems)
•Developing prototype
•Tests .
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21. Thank you for your attention
21Training exercises SAMU 10