Contribution of M. Sediri, N. Matta, S. Loriette and A. Hugerot.
TechCICO Laboratory University of technology ofTroyes
1
Outlines
Crisis Management
Approach based on Experience Feedback
Spatiotemporal Dimension of Crisis Situation
Context perc...
CrisisManagement
•Crisis management is a special
type of collaborative approach
•The actors are subject to an
uninterrupte...
CrisisManagement
Common phases in the management
of crisis situations (R. Johnson,2000)
(P. Lagadec, 1993) (D .Smith and D...
5
6
7
8
ApproachbasedonExperienceFeedback
•Identification of the criteria of crisis.
•Identification of the types of risks and ris...
ApproachbasedonExperienceFeedback
Interviews with actors of the SAMU 10 :
Doctors and heads of emergency department
Eme...
SpatiotemporalDimensionofCrisisSituation(1/2)
t0
• Localization:
• Road Type
• Access
• Accident Elements:
• Vehicles NB a...
SpatiotemporalDimensionofCrisisSituation(2/2)
Actors organization seen from the space dimension 12
Contextperception&DecidingMaking
J.P.Van der henst,J.F.Richard andK.Reed
Perception of context
Provide to decision makers
...
ReasoningUsingPreviousSituations
•The analogy is a central activity in the
human life.
•Crisis management is an informal
f...
WhichGISfor ourCCS?
GIS
Ergonomic
s
Flexibility Precision Cost
Google
+Intuitive +PC, Mac,
Iphone, …
+ Interface-
API
+ St...
CCS:HCI
16
CCS:Interactionbetweensystemparts
Communication Center Emergency actorHCISituations Base
Accident Alert
Search
Tasks to do...
NRBC accident
Alert
Communication center
Place : SAMU
The time limit for the actions : 5 to 10 minutes
Actions :
• informa...
CCS:State
Each state of the system matches a crisis stage.
•Type: sort of index referencing
a complete or episode of a
cri...
Conclusion
CCS:
•Using Experience feedback in decision
making
•Enhancing context perception
•Supporting Dynamicity of situ...
Thank you for your attention
21Training exercises SAMU 10
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Crisis clever, a system of handling experience of crisis management for providing help to decision make

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Presentation of Mohamed Sediri, Nada Matta, Sophie Loriette and Alain
Hugerot on the topic "Crisis clever, a system of handling experience of crisis
management for providing help to decision make" at ISCRAM2013

Published in: Technology, Education
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Crisis clever, a system of handling experience of crisis management for providing help to decision make

  1. 1. Contribution of M. Sediri, N. Matta, S. Loriette and A. Hugerot. TechCICO Laboratory University of technology ofTroyes 1
  2. 2. Outlines Crisis Management Approach based on Experience Feedback Spatiotemporal Dimension of Crisis Situation Context perception & Guiding deciding Making process Reasoning Using Previous Situation (Analogy) Design of an Operation Crisis Clever System Conclusion 2
  3. 3. CrisisManagement •Crisis management is a special type of collaborative approach •The actors are subject to an uninterrupted stress •Human and economic losses •Destabilizing effects •Evolutive situation exponential effects No specific procedure 3
  4. 4. CrisisManagement Common phases in the management of crisis situations (R. Johnson,2000) (P. Lagadec, 1993) (D .Smith and D. Elliott, 2005) : •Preparation •Intervention / handling •Analysis / Feedback phases of crisis management • Importance of experience feedbackThen 4
  5. 5. 5
  6. 6. 6
  7. 7. 7
  8. 8. 8
  9. 9. ApproachbasedonExperienceFeedback •Identification of the criteria of crisis. •Identification of the types of risks and risk sites. •Representing experience feedback of crisis management: Road accident, explosion, nuclear accident… •Definition structure representation of a crisis considering: The situations as: events / actions heuristics organizations Communication 9
  10. 10. ApproachbasedonExperienceFeedback Interviews with actors of the SAMU 10 : Doctors and heads of emergency department Emergency workers Secretaries Ambulance drivers Questions: Problems to be addressed Guidelines and key issues Consequences and situations progression depending on the actions Organizations, roles and tasks Logistics and coordination problems Influence of environment conditions 10 Modeling formalized and non-formalized preferences of the decision maker. Analysis of the solution and evaluating their consequences.
  11. 11. SpatiotemporalDimensionofCrisisSituation(1/2) t0 • Localization: • Road Type • Access • Accident Elements: • Vehicles NB and Type Problems: • Localization : address confusion or flou if Highway => Loss Time to access • Loss Time=> more Serious Victims Communication Center Accident Alert 10-15 Minutes Send First Emergency Post First Emergency Post Needs of Materials, resources Victims NB, serious, etc. • Logistics of: • Gather Materials • Solicit Emergency People Sollicit Crisis Unit Problems: • Availability of Emergency People (Children Care, distances, access, etc.) • Weather => Pb Rescuer access 1 Hour Send Second Emergency Post and Materials TASKSActor/UnitProblems 11
  12. 12. SpatiotemporalDimensionofCrisisSituation(2/2) Actors organization seen from the space dimension 12
  13. 13. Contextperception&DecidingMaking J.P.Van der henst,J.F.Richard andK.Reed Perception of context Provide to decision makers necessary information in order to understand the crisis context Decision making Guide the reasoning process during crisis phases: •Limit ignored significant events. •Highlight required actions that can be forgotten. 13
  14. 14. ReasoningUsingPreviousSituations •The analogy is a central activity in the human life. •Crisis management is an informal field. •Formal regulations is not efficient. •The analogy is based on a general and calculated similarity between a source and a target. •Reasoning in CBR systems is based on the analogy of situations . •Dynamic representation of the problem-solving considering the evolution of situation. 14
  15. 15. WhichGISfor ourCCS? GIS Ergonomic s Flexibility Precision Cost Google +Intuitive +PC, Mac, Iphone, … + Interface- API + Street views -updating Free up to 2500 maps Bind Maps + simple and clear +PC, Mac, Iphone, … + Interface- API - Not in detail Free up to 12500 maps Yahoo Maps - map hard to read +PC, Mac, Iphone, … + Interface- API - limited to America and Canada + Street views géoportail + 2D and 3D -loading slow +PC, Iphone (-less functions) + Interface- API + rich on France maps - No global service Free for non commerci al usage OSM + 2D and 3D - Search quite slow with big DB - Only one road view +PC, Iphone, - Not on Tablet + Interface- API + Street views +Loading personal Maps - Not complete Free Criteria of GIS comparison : •Exactness of information. •Flexible interfacing with other systems. •Personalization of the map. •Free services . •Offline availability. 15
  16. 16. CCS:HCI 16
  17. 17. CCS:Interactionbetweensystemparts Communication Center Emergency actorHCISituations Base Accident Alert Search Tasks to do Data to collect Action Accident Info Search Pb Alert 17
  18. 18. NRBC accident Alert Communication center Place : SAMU The time limit for the actions : 5 to 10 minutes Actions : • information Collect • Send information to the emergency department Data: • Crisis Type : • Location: • Weather Condition: • The Involved: Emergency department Place: SAMU The time limit for the action: 15 minutes Date: •Crisis Type : Nuclear-chimique •Location: Mailly •Weather Condition: Raining •The Involved: - Military convoy - tanker truck carrying a chemical substance Actions: •Sending the First Team of Intervention •Crisis Type : Nuclear-chimique •Location: Mailly •Weather Condition: Raining •The Involved: - Military convoy - tanker truck carrying a chemical substance Emergency department Place: SAMU The time limit for the actions : 15 minutes Data: •Crisis Type: ?  PB: the procedure to follow is unknown ! •Location: ?  PB: Loss of time, degradation of the condition of victims. •Weather Condition : raining •The Involved : ?  PB: necessary means of rescue unknown. Actions: • information Collect:  PB: Waste of time to access to the crisis site. Time out And Actions not done Representation of a Situation Evolution : State /Event 18
  19. 19. CCS:State Each state of the system matches a crisis stage. •Type: sort of index referencing a complete or episode of a crisis situation. •Time: Time limit to do actions by the concerned actor according to place’s type. A Crisis stage is defined by : •Actor/ role: concerned person or unit . •Data: available data for concerned situation •Actions: actions to execute considering previous elements. •Place: actor location. 19
  20. 20. Conclusion CCS: •Using Experience feedback in decision making •Enhancing context perception •Supporting Dynamicity of situations •Learning from situations •Promoting Communication •Ergonomic user interface •Friendly GIS Future work : •Traceability (data , actions and problems) •Developing prototype •Tests . 20
  21. 21. Thank you for your attention 21Training exercises SAMU 10

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