Continuity from the  Eye of the Storm                               by          Michael McKenna   © 2011 Mike McKenna/TEAM...
OBJECTIVE1. Improve Your Preparation, Planning,   Response & Recovery by:► Embracing “Tactical and Practical”► Refining “F...
Who Are You?• Urban Search, Rescue & Recovery 12+ yrs  – Responds to major disasters across USA  – Trains responders from ...
Catastrophic Incident is…  “…any natural or manmade incident,   including terrorism, which results in extraordinary levels...
Who‟s in Charge?                                    • Agency Having                                      Jurisdiction (AHJ...
How are Decisions Made?• Organizational Level: National  Response Framework (FEMA)• Operational Level: Incident Command  S...
ICS Structure                        Quick!       Where‟s the“HELP My Business Recover”          Box?                     ...
Response May Be, uh, Delayed …                                 8   © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
1st 72 Hours ?                              9© 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
AHJ Initial Response Priorities1. Define size & scope of incident  then   decisions based on:  – Life Safety (Responder A...
Assessment Quiz• Will initial “size-up” provide specific help  in your organization‟s recovery?                  NOT LIKEL...
GUT CHECK – Priorities“Risk a lot to save a lot                                            “Business? What                ...
What is Interoperability ?                                13   © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
Interoperability Recipe?   Disaster Incident            +   Multiple Agencies      Responding            +   Different Com...
Interoperability                                  • Infrastructure &                                    equipment do not =...
Shelter-in-Place (SIP) ?Should you recover INSIDE or OUTSIDE of the Impact Zone?                                         1...
Shelter-in-Place (SIP)Just because you CAN, doesn’t mean           you SHOULD                                17   © 2011 M...
Incident PhasesDays/Weeks                             + Weeks                + Mos/Yrs                                18  ...
Initial Help for SIP Building Intact / No Injuries                    Building Damaged / Injuries• Directed to shelter    ...
Viability of Sheltering-in-Place• Employee‟s 1st priority?            Welfare of their family• You may not have the choice...
GUT CHECK - Sanitation & Hygiene                                        • Water supply – 1st to                           ...
Sheltering Considerations• Hurricane RITA (TX 2005)  – Direct: 3 storm deaths  – Indirect: 10 deaths + 41 injuries related...
Availability of Power & Technology• Restoration priorities of power providers  after disruption:  1. Safety  2. Critical s...
GUT CHECK – Redundant Power                                  • Back-up generator run for                                  ...
Prepared or PREPARED?    Having it …and having it “right &ready” have different     outcomes!                             ...
Preparedness v. Availability ?                                   27      © 2011 Mike McKenna/TEAM Solutions | All Rights R...
“As a modern society, we are 9 meals        away from anarchy.”   Hal Grieb, Sr. Emergency Mgmt Specialist 3 days = your i...
Employee Preparedness• 40% - have a home  preparedness plan• 45% - have “supplies at  their workplace”• 35% have basic 1st...
Expectations - Social Media• 85% of Users = expect help to arrive less than 1 hour after posting on an agency‟s social med...
Expectations - EmployeesFirst 72 hours after a disaster:• 30% - WITHOUT a preparedness plan will  rely on emergency person...
Availability - RespondersIssues affecting your workers also affect publicservice workers:• Hurricane KATRINA („05) – At le...
Availability - Responders• 55% would refuse recall if their  own home was affected• 70% of agencies do not have a  prepare...
Expectations – Business• “1st Responders should be aware of  Business needs” (Em. Mgmt. Mag. ‟10)                   vs.• C...
“Historically emergency management  does not make any provisions for  businesses. The only thing that wereally do is educa...
Expectations - GovernmentPrivate-Sector Responsibilities (NRF Pg. 19)•   Protection of employees, infrastructure & facilit...
AHJ Re-Entry Considerations• Installed Accountability System?  – ID System v. “Look & Leave”• Completed Search, Rescue & R...
Community Response Plan        Example• Recovery Team: “…responsible for  recovery and resumption of business  operations…...
GUT CHECK – Re-Entry                                90% of businesses WITH a                                dedicated Cont...
SOLUTIONS ?                             42© 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
Solutions - The 5 E’sEducate personnel on local responseEradicate problem areasEnhance internal responseEvacuate to reduce...
Solutions - Education• Educate personnel on local response  – Training (FEMA)    • Intro to Incident Command System (ICS) ...
Solutions – Problem Areas• Eradicate problems by improving:  – Site assessments to insure proportionate    threats are mit...
Solutions – Internal Response• Enhance:  – Fire, disaster, comm training  – Redundancy of Response Team Members  – Plan on...
Solutions – Reduce Burden• Evacuation plan improvement:  – Register for notifications from AHJ  – Pre-plan logistics for a...
Solutions - Technology• Embrace “lowest level of technology”:  – Tactical & Practical  – Pen and paper  – Face-to-face com...
LinksPersonal Preparedness in America – Citizen Corps   http://www.citizencorps.gov/downloads/pdf/ready/2009_Citizen_Corps...
LinksInternational Assoc. of Emergency Managers (IAEM)  http://www.iaem.com/National Emergency Management Association (NEM...
Thank you!           Mike McKennawww.TEAM-Solutions.US                              51 © 2011 Mike McKenna/TEAM Solutions ...
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Continuity from the Eye of the Storm

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OBJECTIVE: Improve Your Preparation, Planning, Response & Recovery by:
Embracing “Tactical and Practical”
Refining “First 72 hours” of a disaster
Understanding notional v. reality of a disaster
Challenging “Interoperability” & “Shelter-in-Place”

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Continuity from the Eye of the Storm

  1. 1. Continuity from the Eye of the Storm by Michael McKenna © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  2. 2. OBJECTIVE1. Improve Your Preparation, Planning, Response & Recovery by:► Embracing “Tactical and Practical”► Refining “First 72 hours” of a disaster► Understanding notional v. reality of a disaster► Challenging “Interoperability” & “Shelter-in- Place” 2 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  3. 3. Who Are You?• Urban Search, Rescue & Recovery 12+ yrs – Responds to major disasters across USA – Trains responders from around globe• Security Consultant 22+ yrs – Facilitates = Business  Law Enforcement• Contingency Trainer, Speaker & Consultant 1+ yrs 3 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  4. 4. Catastrophic Incident is… “…any natural or manmade incident, including terrorism, which results in extraordinary levels of mass causalities, damage, or disruption severelyaffecting the population, infrastructure,environment, economy, national morale, and/or government functions.”National Response Framework (NRF) page 42 4 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  5. 5. Who‟s in Charge? • Agency Having Jurisdiction (AHJ) - where incident takes place, i.e.: Local Fire = Local Fire Dept. 5© 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  6. 6. How are Decisions Made?• Organizational Level: National Response Framework (FEMA)• Operational Level: Incident Command System (ICS) to manage incidents – As incident grows, i.e., capabilities are exceeded, organization grows too – AHJ responsible for requesting additional resources 6 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  7. 7. ICS Structure Quick! Where‟s the“HELP My Business Recover” Box? 7 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  8. 8. Response May Be, uh, Delayed … 8 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  9. 9. 1st 72 Hours ? 9© 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  10. 10. AHJ Initial Response Priorities1. Define size & scope of incident  then decisions based on: – Life Safety (Responder AND Citizen) – Preservation of Property & Environment – Availability of Resources GOAL = “Do the most good, for the most people as fast and as safely as possible.” 10 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  11. 11. Assessment Quiz• Will initial “size-up” provide specific help in your organization‟s recovery? NOT LIKELY• Eventually…business surveys = – Open or closed? (Y/N, not an offer to help) – $ estimated cost of physical damage – # of employees out of work (claimants) – Value of property that they saved 11 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  12. 12. GUT CHECK – Priorities“Risk a lot to save a lot “Business? What Business?”… risk a little to save a little”• Your data center, HQ, etc. may be important to you, but where does it rank in the local response priorities? 12 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  13. 13. What is Interoperability ? 13 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  14. 14. Interoperability Recipe? Disaster Incident + Multiple Agencies Responding + Different Comms,Procedures & Attitudes = Not So Much 14 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  15. 15. Interoperability • Infrastructure & equipment do not = interoperability • Relationships not equipment 15© 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  16. 16. Shelter-in-Place (SIP) ?Should you recover INSIDE or OUTSIDE of the Impact Zone? 16 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  17. 17. Shelter-in-Place (SIP)Just because you CAN, doesn’t mean you SHOULD 17 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  18. 18. Incident PhasesDays/Weeks + Weeks + Mos/Yrs 18 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  19. 19. Initial Help for SIP Building Intact / No Injuries Building Damaged / Injuries• Directed to shelter • Medical triage• OR, told to stay put & be • Fatalities not a priority self sufficient • AHJ take‟s over building• No one in or out of area • Bldg unsafe, forced evac Level of Resilience? Level of Resilience? LOW VERY LOW 19 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  20. 20. Viability of Sheltering-in-Place• Employee‟s 1st priority? Welfare of their family• You may not have the choice – Mandatory evacuations – Compromised facility• Absence of services – Running water (sanitation, hygiene, fire suppression, etc.) – Electricity and gas Are you part of problem v. part of solution? 20 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  21. 21. GUT CHECK - Sanitation & Hygiene • Water supply – 1st to fail or be shut off • How many days can you use your plumbing before it backs up/fails? • Do you maintain comfort items or serious supplies? 21 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  22. 22. Sheltering Considerations• Hurricane RITA (TX 2005) – Direct: 3 storm deaths – Indirect: 10 deaths + 41 injuries related to CO poisoning attributed to SIP• Hurricane IKE (TX 2008) – 11 days between landfall & citizen re-entry – No services or population/labor support 22 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  23. 23. Availability of Power & Technology• Restoration priorities of power providers after disruption: 1. Safety 2. Critical site? 3. Largest population affected• For your site: Stopwatch or calendar? 24 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  24. 24. GUT CHECK – Redundant Power • Back-up generator run for 3 continuous days? • Refueling options? • „Piggy-back users‟ discharging power supply faster than the specs? 25 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  25. 25. Prepared or PREPARED? Having it …and having it “right &ready” have different outcomes! 26 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  26. 26. Preparedness v. Availability ? 27 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  27. 27. “As a modern society, we are 9 meals away from anarchy.” Hal Grieb, Sr. Emergency Mgmt Specialist 3 days = your idea of preparedness? What do you do on the 4th day?!? 28 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  28. 28. Employee Preparedness• 40% - have a home preparedness plan• 45% - have “supplies at their workplace”• 35% have basic 1st Aid Training• 35% - plan to volunteer after a disaster. Hmmm…are these the SAME person? 29 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  29. 29. Expectations - Social Media• 85% of Users = expect help to arrive less than 1 hour after posting on an agency‟s social media website (Red Cross)• 0% of Responders = accommodate emergency response through Social Media. (IACP) 30 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  30. 30. Expectations - EmployeesFirst 72 hours after a disaster:• 30% - WITHOUT a preparedness plan will rely on emergency personnel• 60% - WITH a preparedness plan will ALSO rely on emergency personnel• 9 of 10 will rely on emergency personnel Where will the emergency personnel be? 32 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  31. 31. Availability - RespondersIssues affecting your workers also affect publicservice workers:• Hurricane KATRINA („05) – At least 5% of New Orleans Police Officers were stranded at home & unable to respond• “Sheriff Docks Pay of Officer No-Shows During Winter Storm” (Feb „11) – Issues: child care, travel, etc. 33 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  32. 32. Availability - Responders• 55% would refuse recall if their own home was affected• 70% of agencies do not have a preparedness program• LA City FD - Less than 50% had a family preparedness plan Who is going to help? 34 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  33. 33. Expectations – Business• “1st Responders should be aware of Business needs” (Em. Mgmt. Mag. ‟10) vs.• Chain of Command + Rules of Engagement define roles, not public’s expectations Non-CIKR operations = non-issue? 35 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  34. 34. “Historically emergency management does not make any provisions for businesses. The only thing that wereally do is education and assistancewith having a plan for how to respond to an incident … businesses should not rely on the government to help them…” ”Colin Rizzo, Operations Coordinator; Galveston County TX Office of Emergency Mgmt 36 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  35. 35. Expectations - GovernmentPrivate-Sector Responsibilities (NRF Pg. 19)• Protection of employees, infrastructure & facilities• Protection of information & the continuity of business• Responding & recovering from incidents• Collaborating with emergency mgmt personnel• Developing & exercising emergency plans• Assisting emergency mgmt during response & recovery 37 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  36. 36. AHJ Re-Entry Considerations• Installed Accountability System? – ID System v. “Look & Leave”• Completed Search, Rescue & Recovery?• Removed Debris / Contained Hazards?• Restablished basic community services? 38 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  37. 37. Community Response Plan Example• Recovery Team: “…responsible for recovery and resumption of business operations…becomes available as soon as the critical emergency phase subsides.”• QUIZ: Who decides when that is? Agency Having Jurisdiction (AHJ) 40 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  38. 38. GUT CHECK – Re-Entry 90% of businesses WITH a dedicated Continuity Team have a re-entry plan Less than 5% train re-entry personnel on disaster awareness (i.e. fire suppression, structural safety, hazmat, basic search & rescue, etc.) What is the training level of the people on YOUR Team? 41 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  39. 39. SOLUTIONS ? 42© 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  40. 40. Solutions - The 5 E’sEducate personnel on local responseEradicate problem areasEnhance internal responseEvacuate to reduce burdenEmbrace lowest level of technology 43 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  41. 41. Solutions - Education• Educate personnel on local response – Training (FEMA) • Intro to Incident Command System (ICS) • Community Emergency Response Teams (CERT) – Meet & Greet (& EAT!) • Council of Governments (COG) • Emergency Preparedness Planning Council (EPPC) • Local Agencies • Contracting Opportunities? 44 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  42. 42. Solutions – Problem Areas• Eradicate problems by improving: – Site assessments to insure proportionate threats are mitigated – Insufficient sheltering facilities & supplies – Rally points: near & far, in person & virtual – Evacuation Plans – SIP Plans 45 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  43. 43. Solutions – Internal Response• Enhance: – Fire, disaster, comm training – Redundancy of Response Team Members – Plan on loss of • Personnel (short & long term) • Utilities (power, comm, water) • Services (fire, police, EM) – Exercise with all phases of the response 46 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  44. 44. Solutions – Reduce Burden• Evacuation plan improvement: – Register for notifications from AHJ – Pre-plan logistics for all stakeholders • Employees, families, pets • Transportation • Lodging work/rest cycle! • Communication – Offsite Business Operations 47 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  45. 45. Solutions - Technology• Embrace “lowest level of technology”: – Tactical & Practical – Pen and paper – Face-to-face communication – Text vs. phone call (watermelon vs. pea travelling through a water hose) – Payroll – “no pay, no play” 48 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  46. 46. LinksPersonal Preparedness in America – Citizen Corps http://www.citizencorps.gov/downloads/pdf/ready/2009_Citizen_Corps_National _Survey_Findings.pdfEmergency Action Plans - OSHA regulation 29 CFR 1910.38 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_id=9726&p_tabl e=STANDARDSRed Cross Shelter in Place Considerations http://www.redcross.org/preparedness/cdc_english/Sheltering.aspIntegrated Public Alert and Warning System (IPAWS) http://www.fema.gov/emergency/ipaws/Critical Infrastructure Key Resources (CIKR) Protection http://www.dhs.gov/files/programs/gc_1189168948944.shtm 49 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  47. 47. LinksInternational Assoc. of Emergency Managers (IAEM) http://www.iaem.com/National Emergency Management Association (NEMA) http://www.nemaweb.org/National Voluntary Orgs Active in Disaster (NVOAD) http://www.nvoad.org/National Response Framework (FEMA) http://www.fema.gov/pdf/emergency/nrf/nrf-core.pdf 50 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved
  48. 48. Thank you! Mike McKennawww.TEAM-Solutions.US 51 © 2011 Mike McKenna/TEAM Solutions | All Rights Reserved

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