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Sami Mäkiniemelä and Ville Kinnunen - Miradore Services

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Sami Mäkiniemelä, Director of Technical Services, and Ville Kinnunen, Customer Services Manager discusses the different service and training offerings of Miradore Management Suite.

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Sami Mäkiniemelä and Ville Kinnunen - Miradore Services

  1. 1. www.miradore.com Miradore Services
  2. 2. Agenda What are Miradore services? Why do we provide these services? What kind of services do we offer? Customer case examples How to start
  3. 3. What are Miradore services? • Customized service work • Miradore expertise for customers No one knows Miradore like we do
  4. 4. Why do we provide these services? • Intensify the use of Miradore • Improve the quality of the service delivered using Miradore • To ease the burden on MSPs utilizing their own resources  Cost savings to MSP Get most out of your Miradore
  5. 5. What kind of services do we offer? Instance setup Package building Scripting Integration Health check Training CustomInstance maintenance
  6. 6. Example: Integration service • Customer case: Procurement System • Reduce the need of manual work during the asset purchase process • Benefits • Expertise and best methods • Fast implementation • Quality guarantee • Pricing • Based on hourly rates • 15 days of work Other systems ITSM Procurement system Manufacturer warranty
  7. 7. Example: Miradore Package building as a service • Customer case : Office 2016 upgrade • Reliable package for deploying the Office upgrade world-wide • Environment • 9 000 laptops, 10 000 desktops • Windows 7 & 8 & 10 • 1000 locations • Customizations • Install & upgrade • USB stick media • Language pack • Shortcuts & taskbar • Benefits • Less internal resources • Efficiency • Best practices • Reusability • Pricing • 3500 €
  8. 8. Example: Trainings We create tailored training sessions for your needs• Remote sessions & classroom • Customized content • www.miradore.com/training • Certify yourself • Benefits • Boost your daily work • Master best practices • Know the latest features • Pricing • One day classroom training: 750€/participant (facilitated by Miradore) +FREE WEBINARS
  9. 9. Example: Trainings • Remote sessions & classroom • Customized content • www.miradore.com/training • Certify yourself • Benefits • Boost your daily work • Master best practices • Know the latest features • Pricing • One day classroom training: 750€/participant (facilitated by Miradore We create a tailored training for your needs Comments from the training participants ”The labs and hands-on exercises were the best. There was no boring slideshows.” ”I now have a much better knowledge of the product.” ”I’m already a Miradore user and have found some of the features that I wasn’t familiar with very useful.”
  10. 10. How to Get Started 1 Contact your Miradore account manager or visit www.miradore.com 2 We’ll schedule an initiation meeting together (scope, schedule and offer) 3 Offer accepted and service on the go! Read more about it from www.miradore.com/services
  11. 11. • Order training for yourself and your colleague can join you FREE OF CHARGE • For other services: 500€ VOUCHER • Applies for all orders made before the end of 2016 ONLY FOR COMPANIES PARTICIPATING IN THE MIRADORE USER DAYS
  12. 12. www.miradore.com

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