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2020.05.29 Digital World Forum - Heroes & Villains of Government Digital Transformation during COVID-19

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2020.05.29 Digital World Forum - Heroes & Villains of Government Digital Transformation during COVID-19

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2020.05.29 Digital World Forum - Heroes & Villains of Government Digital Transformation during COVID-19

  1. 1. Heroes & Villains of Government Digital Transformation during COVID-19 Miquel Estapé
  2. 2. Catalonia • Region of Spain • 7.5 M inhabitants • +2,000 authorities and agencies Miquel Estapé + • +20 years in Government • Mayor of la Roca del Valles • VP Gov Digital Innovation. ACGP • Strategy & Innovation. Open Government of Catalonia Consortium
  3. 3. Stock footage by Videvo.net Challenges • Purpose vs Procedures • Flexibility vs Bureaucracy • Remote work: Trust vs Control • Collaboration vs Hierarchy • Citizens’ digital barriers
  4. 4. Superheroes Heroes Villains FICTION
  5. 5. Super heroes REALITY
  6. 6. Heroes Villains To Govern is to Serve Empathize Take Risks & Collaborate Make things simple Gov is the Master Self-centered Bureaucratic Opportunist REALITY
  7. 7. BAD practices: Gov as usual • 40% Remote Working • Not reduced Bureaucracy • Offices Closed • Less Transparency • Opportunistic initiatives
  8. 8. • Online City Council sessions • Kept offices Open • Extended Call Centre hours • Videocalls with Citizens Best practices: Keep on Working
  9. 9. • Simple digital identification • Frictionless interactions • Mobile transactions • More Transparency Best practices: Making things Simple & Open Mobile 56% Desktop 41% Tablet 3%
  10. 10. Best practices: Adapting to Change 100% Remote Working Collaborative Working Taking Risks & Innovating
  11. 11. What about AI in Gov? A disappointment ChatBots Too many, little value Robots Not automation of tests Prediction Failures of Forecasting
  12. 12. This Crisis is a great Opportunity to redesign How Gov Works Miquel Estape

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