Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

2019.05.09 Fostering shared digital platforms for cities to build innovative public services (Dublin)

123 views

Published on

Fostering shared digital platforms for cities to build innovative public services
Smart Cities and Regions Summit. Dublin (Ireland)
May 9th, 2019
Miquel Estapé

Published in: Government & Nonprofit
  • Be the first to comment

2019.05.09 Fostering shared digital platforms for cities to build innovative public services (Dublin)

  1. 1. Fostering shared digital platforms for cities to build innovative public services Dublin, 9th May 2019 Miquel Estapé
  2. 2. Catalonia • Region of Spain • 7.5 M inhabitants • 1,000 local councils 90% < 20K inhab. Miquel Estapé + • +20 years in Government • Mayor of la Roca del Valles • VP Catalan Public Mgmt Association • Strategy & Innovation. Open Government of Catalonia Consortium
  3. 3. Smart governments for smart cities addressing the data knowledge gaps in administration/span 1. Why data-driven local governments? 2. What is the Role of Local Governments? 3. How to build data-driven local governments? 4. What is the Impact? 5. Are there any Risks and Concerns?
  4. 4. Why data-driven local governments?
  5. 5. Digital Revolution: Data is growing exponentially
  6. 6. Data is the new Oil ... (Clive Humby, 2006) .. but if unrefined, it cannot really be used 2008 2018 1 2 3 4 5 1 2 3 4 5
  7. 7. Challenges of Local Governments • Adapt to a fast-changing world • Scarce resources • Limited expertise • Lack of agility • Rising citizen expectations • Privacy & ethical issues • Cybersecurity attacks • Adopting emerging tech (AI) • ··· They cannot be solved by a single local Government Collaboration
  8. 8. Tech is a Commodity Citizen Satisfaction can not be outsourced What is the key Role of Local Governments?
  9. 9. How to build Data-Driven Local Governments? Photo by Casey Horner on Unsplash
  10. 10. Data-driven government Goal Data & Processes Privacy BI Tools Experts Intelligence insights
  11. 11. Data-driven government Goal Data & Processes Privacy Experts Intelligence insights TurnkeySolutionGovernment BI Tools
  12. 12. Build shared data platforms & shared services - Common vision - Leadership - Trust - Governance
  13. 13. Not all the data with public value is available for governments
  14. 14. Citizens are sensors
  15. 15. What is the Impact?
  16. 16. Benefits of using Gov Cloud SaaS • Savings • Time-to-market • Standards • State-of-the-art tech • Gov inclusion
  17. 17. Smarter Decisions • BI tools • Standard KPIs • Balance Score Card • Open Data • Benchmarking • Sharing best practices
  18. 18. Improve Planning & Forecasting 2019
  19. 19. Measure User Satisfaction (+350,000 surveys)NPSadaptedforthepublicsector
  20. 20. Understand Users’ Needs (+50,000 comments) Easy & Fast Convenient Slow Very Simple & Secure Too complicated NOTSatisfied (1-6) VerySatisfied (9-10) Satisfied (7-8) NPSadaptedforthepublicsector
  21. 21. Citizen-Centric Services Proactive services Custom recommendCross-Gov info
  22. 22. Risks (quite a few and not small) We must invest in: • Privacy • Cybersecurity • Ethics
  23. 23. Building shared digital platforms for cities enable data-driven governments and innovative public services. It is a long and complex journey, but it is worthy.

×