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2019.04.11 Data-driven Local Governments - Smart to future cities (London)

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Data-driven local governments
Smart to future cities (London)
Miquel Estape
Open Government of Catalonia

Published in: Government & Nonprofit
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2019.04.11 Data-driven Local Governments - Smart to future cities (London)

  1. 1. Smart governments for smart cities London, 28th April 2019 Miquel Estapé Open Government of Catalonia
  2. 2. Open Government of Catalonia A digital transformation agency • 7.5 M inhabitants • 1,000 local boroughs (90% < 20K) • Services • Gov Cloud SaaS • Digital Identity • Data exchange platform • Change management support
  3. 3. Data-driven local governments 1. Why data-driven local governments? 2. What is the Role of Local Governments? 3. How to build data-driven local governments? 4. What is the Impact? 5. Risks?
  4. 4. Why data-driven local governments?
  5. 5. Data is the new Oil ... (Clive Humby, 2006) .. but if unrefined, it cannot really be used 2008 2018
  6. 6. Challenges of Local Governments • Adapt to a fast-changing world • Scarce resources • Limited expertise • Lack of agility • Rising citizen expectations • Privacy & ethical issues • Cybersecurity attacks • Adopting emerging tech (AI) • ··· A single local government can NOT solve them Collaboration
  7. 7. Tech is a Commodity Citizen Satisfaction can not be outsourced What is the Role of Local Governments?
  8. 8. How to build Data-Driven Local Governments? Photo by Casey Horner on Unsplash
  9. 9. Data-driven government Goal Data & Processes Privacy BI Tools Experts Intelligence insights
  10. 10. Data-driven government Goal Data & Processes Privacy Experts Intelligence insights TurnkeySolutionGovernment BI Tools
  11. 11. What is the Impact?
  12. 12. Benefits of using Gov Cloud SaaS • Savings • Standards • State-of-the-art tech • Time-to-market • Gov inclusion
  13. 13. Smarter Decisions • BI tools • Standard KPIs • Balance Score Card • Open Data • Benchmarking • Sharing best practices
  14. 14. Improve Planning & Forecasting 2019
  15. 15. Measure User Satisfaction (+350,000 surveys)NPSadaptedforthepublicsector
  16. 16. Understand Users’ Needs (+50,000 comments) Easy & Fast Convenient Slow Very Simple & Secure Too complicated NOTSatisfied (1-6) VerySatisfied (9-10) Satisfied (7-8) NPSadaptedforthepublicsector
  17. 17. Citizen-Centric Services Proactive services Custom recommendCross-Gov info
  18. 18. Risks (quite a few & not small) Invest on: • Privacy • Cybersecurity • Ethics
  19. 19. Miquel Estapé mestape@aoc.cat Open Government of Catalonia

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